책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 알링턴 식스 플래그스 여행 후기

2.5 out of 5

이용 후기

4.8
평점 10 - 훌륭해요. 1003개 이용 후기 중 113개" "
평점 8 - 좋아요. 1003개 이용 후기 중 141개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 156개" "
평점 4 - 별로예요. 1003개 이용 후기 중 174개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 419개" "

5.2/10

청결 상태

5.6/10

직원 및 서비스

3.8/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was bad the door latch missing water sink leaking rug had bed bugs yet I still stayed 4 days I told the front never did anything wouldn't go back for sure
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 28일
Dear Eduardo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 - 너무 별로예요

Kayli

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The couch was broken. There was riding all over the table. The wall needed repair. I would never have someone stay here.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 23일
Dear Kayli, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your room. Our guests deserve a clean, well-maintained, and comfortable room while staying with us. Therefore, we hope you will accept our apologies for not having this experience. We appreciate you bringing these issues to our attention, and we will address them appropriately. We would love another opportunity to show you the great visit we are known for, which you deserve. Thank you for this valuable feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Paul

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They cancelled my reservation. I found out when I was about 45 minutes away. They sent an email but I was driving 8 hours to get there. They should have at least called.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Paul, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured that we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Rachel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The photos online were false advertisement! The place was run down. Smelled like smoke on every floor. Foot traffic in and out of the door constantly
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Dear Rachel, Thank you for taking the time to share your review with us. We regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we are committed to upholding the highest standards of our property, and your feedback will be instrumental in guiding our efforts to improve. We appreciate your valuable input and will take immediate steps to address the areas of concern you have highlighted. Your satisfaction is our top priority, and we hope to welcome you back in the future to demonstrate the positive changes we are making.Sincerely,Hotel Management

2/10 - 너무 별로예요

JOHN

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were rosches in the room. It also smelled like mold. And the tile in the restroom was loose.
2023년 12월에 1박 숙박함
답변 제공: VINIT PATEL 님, 2024년 1월 5일
Dear John, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ronniecka

출장 여행
별로예요: 직원 및 서비스
Was not allowed to pay for early check in. Was told at 3pm rooms were still being cleaned
2023년 12월에 1박 숙박함
답변 제공: VINIT PATEL 님, 2023년 12월 17일
Dear Ronniecka, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Hector

아이를 동반한 가족 여행, 가족 여행
Nothing. Horrible service. My stay was canceled 30min prior to my arrival in Ft. Worth
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear Hector, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room i was given had bed bugs, second room had cockroaches. There were roaches on the wall in the hall way. Carpets were dirty, all furniture was old and damaged. TV didnt work and the bathroom door didnt have a door knob. Stay as far away from here as you can.
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 8일
Dear Joshua, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

2/10 - 너무 별로예요

pablo Exahy Lara

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I make a reservation for 2 double beds room, and when I arrive to the hotel they told me they don’t have the rooms for which I payed for; I don’t understand why they give the room to other guests when already pay for. Later they try to give me a single beds room.. worse service
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 5일
Dear Pablo, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration. We regret disappointing you and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

2/10 - 너무 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un happy
The whole building was dirty people fighting at night. Also dogs barking doors slamming couldn't sleep at all. I was great full to finally leave
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 14일
Dear Thomas, We regret to learn about the challenges you faced during your stay. We understand the importance of a peaceful environment and apologize for any disturbances. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to provide a more comfortable experience for you. Sincerely,Hotel Management

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stains in the carpeting, stains on the nightstands and counters. Hotel hallways dirty and not vacuumed.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 13일
Dear Guest, Thank you for choosing our hotel during your recent visit to Arlington. Our team works hard to provide a well-maintained and comfortable environment throughout our hotel areas. However, we apologize for the cleanliness issue in your suite and any oversight in our hotel areas. Thank you for bringing this to our attention; remedial steps within our housekeeping team are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

cheng shun

2023년 10월에 3박 숙박함
답변 제공: kishan 님, 2023년 11월 22일
thank you

6/10 - 괜찮아요

Christian

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Sink wouldn’t turn off completely, toilet was semi broken. But other than that you pay for what you get. Wasn’t to bad
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 31일
Dear Christian, We're sorry to hear about the issues with the sink and toilet. We're glad you found your overall experience satisfactory for the price paid. Your feedback is valuable, and we'll ensure to address the mentioned room concerns. We appreciate your understanding and hope to offer an even better experience during your future visits. Thank you for sharing your thoughts.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was nothing like the pictures. Extremely outdated and very dirty. There wasn’t a trash can anywhere in the room and the place in general had a horrible smell in the hallways everywhere you went.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 31일
Dear Anonymous, We deeply regret that your experience didn't align with the images and cleanliness you expected. Your feedback about the room's outdated condition and cleanliness issues is concerning. We apologize for the inconvenience regarding the absence of a trash can and the unpleasant odor in the hallways. We take your feedback seriously and will address these concerns internally to enhance our guests' experiences. It's our priority to ensure a comfortable and clean environment. We're sorry for falling short of your expectations and hope for the chance to offer you an improved experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

2/10 - 너무 별로예요

TIMOTHY

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches as BIG as Texas
Left, could not stay. Dirty, BIG roaches, smelly. Just gross. AVOID!
This ROACH was HUGE and hard to kill
Massive open gaps under door, perfect for the wildlife and bugs.
Bathroom vent, missing
All furniture was in disrepair
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 31일
Dear TIMOTHY, We're sincerely sorry to learn about the unsatisfactory conditions you encountered during your visit. Your experience does not reflect the standards we aim to provide. We understand your concerns about cleanliness and pests, and we deeply regret any discomfort caused. Your feedback is vital, and we'll immediately address these issues to ensure a more pleasant and hygienic environment for our guests. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future by providing an improved and more enjoyable experience should you reconsider staying with us. Thank you for sharing your concerns.Sincerely,Hotel Management

2/10 - 너무 별로예요

Mike

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is horrible. The lobby stinks of smoke as soon as you walk in. Only one elevator works and people are still smoking in the rooms even though it says it’s a smoke free hotel. The rooms as below a one star at best. Like a roadside motel from the 80’s with smoke stained walls. The bed was not a queen when that’s what we paid for and was just a stained gross mattress. We won’t actually sleep in the room. We feel safer in our vehicle.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 29일
Dear Mike, We sincerely apologize for the distressing experience during your stay. Your concerns regarding the smoke smell, elevator, and room condition are troubling and not in line with our standards. We take this feedback seriously and assure you that we'll address these issues immediately. Your comfort and safety are our top priorities, and it's disheartening to hear we fell short of meeting your expectations. Please accept our apologies, and we hope you will reconsider to give us another chance to provide the experience you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Danny

별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: kishan 님, 2023년 11월 22일
than you

10/10 - 훌륭해요

Tasheva

I’ve been staying here a week now it’s pretty quiet so far. My room is spacious and was pretty clean which I did my own touch up the parking has good lighting if you come home early there’s a lot of parking
2023년 10월에 3박 숙박함
답변 제공: kishan 님, 2023년 11월 22일
thank you

8/10 - 좋아요

Oluwafemi

2023년 10월에 19박 숙박함
답변 제공: kishan 님, 2023년 11월 22일
thank you

2/10 - 너무 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I check in within few minutes of being in to take a shower the water was cold wasn’t getting hot, then the covers was dirty and when I sat down to eat my food a baby roach was running on the same table and the sink in kitchen was dirty was roach egg in the sink lamp had stuff on it and the stable by the bed by the clock I was rush to leave at 10:32am check out wasn’t until 11am was told manger sent guy to come get me to check out my check out wasn’t until 11am and then there was no other rooms available to switch out so was force to stay will not be going back there anymore
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 17일
Dear Carlos, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are implementing appropriate measures to ensure that forthcoming guests avoid similar issues. We request that you consider giving us another opportunity to exhibit the exceptional service that we are renowned for.Sincerely,Hotel Management

4/10 - 별로예요

An 님, Alhambra

2023년 10월에 2박 숙박함
답변 제공: kishan 님, 2023년 11월 22일
thank you

2/10 - 너무 별로예요

Marsha

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Johnita

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
There were police on site when we arrived Smoke filled lobby Lots of people hanging around outside
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 3일
Dear Johnita, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Giovanni

연인과의 여행
별로예요: 직원 및 서비스
Front desk service terrible. Should get fired for being rude as hell, was asleep when I pulled up and ended up kicking me out, never got my room
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 27일
Dear Giovanni, We're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sincerely,Hotel Management

6/10 - 괜찮아요

ysmael

가족 여행
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Christopher

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was cleaned by the staff, but the property is run down and poorly maintained. No cable or antenna on the tv, just static. Kitchenette had missing drawers and the microwave was removed. The previous tenant’s hair bonnet was left in the bathroom. The toilet roll holder was broken, so the toilet paper was left on the sink. The hallways smell like smoke and mildew. I should have ran when I saw the lobby with a couple of 70’s mustard color leather chairs and the attendant mentioning there were no refunds while checking me in! The room had been cleaned, but the old stains and smell leave you to never feel that it is clean. We were in a deluxe room. I can’t imagine the condition of the other rooms. Lesson learned.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 23일
Dear Christopher, Thank you for your recent review of your stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Adriane

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Angelica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Smith

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never Stay America.
Place was dirty. Halls smelled like cigarette smoke. Shower only got warm. Nothing like the pictures showed. Looked like a welfare hotel. I didn’t not feel safe in the halls or parking lot. I will never stay there again.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 20일
Dear Smith, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place smells like an old Bar. Curtains are filthy and to top it off our reservations were cancelled due to unavailable rooms. Me and 50 other people walked out pissed. Never again
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 25일
Dear Maria, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We will address this appropriately so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Over priced room
Not good. Toilet was clogged. Big size tv cracked screen sitting next to the door and was never picked up. A dirty broom left in the room. Noises from next neighbor were loud all night. Faucet not closing correctly.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 25일
Dear Guest, Thank you for staying with us and providing your comments. We know that a fresh, clean, well maintained hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience and feel the cost of your stay was not in line with the value you received. Consequently, we apologize for not meeting your expectations or ours on this visit. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Thanks again for your feedback; we would love the opportunity to welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jeffery

2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Maria

좋아요: 청결 상태
별로예요: 직원 및 서비스
We had to get our keys reset every day.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 23일
Dear Maria, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We will look into this, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Dwight

가족 여행
Smoke impelled the whole property stains were everywhere
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 19일
Dear Dwight, Thank you for reviewing our hotel. We apologize for the cleanliness issues you experienced during your recent stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

April

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Brenton

별로예요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Penny

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very convenient to 6 Flags. Nice staff. Lobby smelled chemical and friends had left the prior day after they saw the condition of the rooms...not clean. We did not check in.
2023년 6월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 9일
Dear Penny, Thank you for choosing our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this while you were here. We take the cleanliness of our suites and the entire hotel very seriously. Therefore, we regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management

2/10 - 너무 별로예요

Michael

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They also gave my room away so we had to find other accommodations
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 2일
Dear Michael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. It is certainly not the kind of experience we strive to provide our guests. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

4/10 - 별로예요

Jesusa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nothing like the pictures on website. I did a walk in and I told manager floors were sticky the front light wasn’t working. Didn’t get the light fixed until my 3rd day after I complained again. I booked two beds plus pull out couch and the couch was disgusting. Looks like it had blood stains & dead bugs and there was a sheet half on it. I should the manager the video and he was like ohh well you have 2 beds anyways and there was no way to get another room. I was like WTH! There was something in that room that triggered my daughter to have an allergic reaction she had to go to the hospital 2 nights in a row. Was advised to check out by the hospital. We were all getting bit by something there. Was thinking fleas from the pets that live there with tenants. We even got video of bugs from the AC. The whole building including my room smelled bad. We had to buy plug ins fresheners. Also the worst if it all was that we had to bring down our sheets and towels no where did I read or was told that in order to get clean ones. And the worst part was handling them to front desk and was told they had no clean ones at that time in return. So I had to come back later for them and was not given enough towels back, pillow case and especially the blanket! A big inconvenience was they only had 1 elevator working and it was on the other side of our room.
2023년 6월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 1일
Dear Jesusa, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jarrad

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Vonda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BED BUGS, nasty and dirty
We checked into this hotel, with a man in wheelchair. We traveled almost 300 miles. Luggage cart was broke, nasty cigarette smell in the room, BED BUGS and the room was disgusting. We immediately checked out and booked another hotel..........would not recommend this hotel to my worst enemy
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 16일
Dear Vonda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sreehari

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No rooms available
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 1일
Dear Sreehari, Thank you for reviewing our hotel. We never want our guests to leave unhappy, so we apologize for the inconvenience. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

4/10 - 별로예요

Ramon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor lodging
Glad I didn’t brink my wife - bar lever to secure door broken off - toilet paper holder broken - Halls had odor Elevator at my end not working - had to go to other end of building and trek all the way back to get to room - desk told me to catch maintainance guy instead of taking my complaints
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 3일
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

john f

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to change room, there were bodily secretions smeared all over the toilet and and bathroom. The second room had 1 light bulb, broken couch, smelled. It’s the worst experience I’ve ever had. Will not visit another extended stay anywhere
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 26일
Dear john, We apologize for the cleanliness issues you experienced during your stay and any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

6/10 - 괜찮아요

Ken

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Royce

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Xaviera

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That the staff was very helpful and Friendly
2023년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 21일
Dear Xaviera, Thank you for taking the time to let us know about your stay. While we are pleased to read that you loved the hospitable service you received from our staff, we are sorry for any inconvenience not addressed with us. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

8/10 - 좋아요

Nha 님, Houston

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Reasonable price
2023년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 19일
Dear Nha, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Caution before booking as a regular hotel
This is not like other Extended Stay America's which cater to business travelers, this is more like a housing project. The facility looked similar to and smelled like a homeless shelter. The room was clean and there were no bugs, so that was a plus! However, please note that this is not a traditional hotel with amenities.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 7일
Dear Jennifer, Thank you for sharing your feedback. We apologize our hotel did not have the amenities you were expecting. We will take this opportunity to ensure this is evident on our website and that our front desk staff offers clear communications about our property. We hope you enjoyed your suite with a fully equipped kitchen, free WiFi, and our complimentary grab-and-go breakfast. Thank you for being our guest, and we invite you to stay with us again. Sincerely,Hotel Management