6/10 - 괜찮아요
Alexa
아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
2024년 5월 21일
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We’ve stayed at this Best Western around 8 times on our drive from TX to CA and back and I always book through expedia. Its conveniently located just off the freeway and we like that you can park outside your room. However, the last time we stayed my husband got to the hotel and they told him they did not get our expedia payment and they charged him for the room and pet fee. I contacted expedia since we got double charged and they reached out to BW on our behalf, BW told them they only charged us for the pet fee but we mysteriously received a refund the same day. So if you book through expedia make sure to show them your receipt so they dont try and swindle you like they did us. At the end of the day we did get our money back but we wont be staying here anymore because the whole ordeal was just shady.