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"Pros: Staff is friendly and helpful. Excellent location with many public transit options. Room is clean. Cons: Toilet got clogged one day, and I had to use the public toilet in that morning. Bathroom is rather small with poor ventilation and no regular plugs. Room layout is not ideal, and some places are not being effectively used. Bedside USB chargers are not working. I got a street-facing room where I often heard noises from street. Gym is tiny with limited equipment. Elevators are tiny which sometimes cause long wait time. "

"Everything was exceptional. Staff was excellent."

"Everything was good apart from mix up with rooms "

"The staff were very friendly and genuinely interested in what we were doing during our stay. Check-in and check out was very easy. The standard room was very large compared to other hotels and everything was very clean."

"Very good. "

"Modern hotel short walk to The Eye, Big Ben, The Parliament and Westminster Abby all with 5-10 mins"

"Wonderful, clean, convenient location, and helpful staff- highly recommend!"

"Was not offered a menu, not spoken to by any staff member. Not impressed at all."

"The room was small, but very clean. The stadd was outstanding from the time we checked in with Delina to the lady at the front counter, Siri for the breakfast bar.The location was also fantastic.when you exited through the rear door, you were right on one of the canals. We would definitely stay here again."