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"Onsen gift shop staff service overall. Spacious rooms great view!!"

"Perfect"

"Clean. Breakfast was good "

"Very nice couple - get the meals there aren't any other options around"

"Cozy and clean guesthouse off the main road. Room is identical to pictures so be wary of size. Share space (dining room) is well stocked and equipped with utensils, hot water, instant coffee, etc. Shared fridge space and microwave access available. Washing machine on site is a plus, with warehouse space for drying. Coin laundry facility is 5 minutes away when necessary. Breakfast buns are provided daily. We had a wonderful stay and the staff onsite was very helpful with answering questions. We were also able to order a "lunchbox" (wrapped in leaves) for our day hikes which was convenient."

"An amazing service, reception are super helpful, rooms are luxurious, modern and ultimately clean. Great poo, great spa, dinner at the Michelin restaurant was fantastic. "

"Onsen facility is good. Ingredients and contents for Dinner and Breakfast are considered overprice. There is no lift access which is Inconvenient. Staff did not offer to send the luggage to the room. "

"The best experience I’ve had at a hotel in Japan. I have a halal diet and the staff were able to cater for this in the half-board meals provided. The staff in the cafeteria were great and I felt like I had a lovely experience being fussed over (they treated everyone kindly). The front desk staff were great and spoke good English. There is a free shuttle service to the airport but you have to let them know in advance when your flight is (if you’re arriving, notify them by email as they don’t respond to messages made through hotels.com). The hotel is also next to an important bus stop that takes you direct to Shiratani Unsuiko and also takes you to the place you have to make a transfer for Yakusugi land. I also loved my tatami room which had a spacious bathroom. "