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“Lovely rooms. Helpful staff, fantastic spa. Only downside was breakfast. Most hot items were cold or luke warm.”

“The hotel was in a beautiful setting and really well decorated. Location is great and just a nice half hour walk to Whitby town. Staff were super helpful and friendly- particularly in the beach house and in the spa. The restaurant was ok. Food an bit overpriced and service wasn’t amazing- such as forgot our drinks a couple of times times and wine came after finished meal. Didn’t try food in beach house but looked nice. Opted for an outside bath room but water would only reach Luke warm, told It...

“We enjoyed our visit and the staff were friendly and helpful but the rooms could have been cleaner. The building is old and it shows. Lots of toothpaste splatter on the wall next to sink, dirty paint, worn out carpet and you can hear noise from hallway. We had a great time and location was perfect.”

“Took payment out of my account without confirmation of booking, no reminder or email, just rang me on the same night to ask what time I was checking in. Then took payment of £305 out of my account, tried to call them direct on Saturday and no response Absolutely ridiculous.”

“We loved our stay here. They are in the middle of renovations and we paid for a cheaper room that hadn't been renovated fully yet. We were a little worried it would be grotty or quite dated since the pictures on the website for those rooms weren't great, but the rooms were actually pretty nice. The hotel is beautiful and the grounds are amazing with breathtaking views. The restaurant is great. The staff were really friendly and helpful. Also it's lovely to see all the birds about the property...