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"Room was run down/old. Shower head was coming out of the wall and couldnt get the water hot. The phone in the room was making a loud buzzing noise so I just disconnected the cord. Rest of venue and area was super.l, staff was friendly. Room was clean. Easy access.to a late.checkout that was needed."

"My favorite place to escape, I love this place 💖 so clean so perfect and staff so friendly 100% recommended 💖"

"We stayed here in May of 2026 and had a great time. The property has excellent security but not too "in your face." The room was very clean, the water pressure perfect, and the beds are extremely comfortable. There are two restaurants at the hotel, an Irish pub and one serving Asian cuisine, both very good. (There is also small Target and a large Whole Foods Market that are about a 7 or 8 minutes walk away if you feel like cooking or just want to stock up on snacks.) And of course there other restaurants in walking distance. Speaking of the neighborhood - hotel is at the beginning of the museum district, you can walk to the Ben Franklin Institute, the Rodin Museum, the Barnes Collection, the Philadelphia Art Museum, and the main branch of the library which is like a museum. All are dazzling - actually a little overwhelming! Back to the hotel be sure to check out the rooftop pool and terrace, we got some beautiful photos and found it a peaceful way to end the day. Most of all a shout out to the staff. From the greeting when we drove up to the man who assisted us in packing the car as we left everyone was friendly and professional. The restaurant servers were helpful and knowledgeable. There were a few minor issues in our room that Engineering immediately fixed. The front desk staff was friendly, patient with our questions, and in general went above and beyond for us. Thanks to all for a great stay in a great city."

"Stayed here for a conference. Staff not clear in their communications or helpful in general. Tried to charge me for early check in when I had paid for the night begore so that I could check in. Room was cold."

"Property is under construction. Could not get the King room I booked. Calling front desk is pointless, they put you on hold and never come back to answer the call."

"The room was clean and the staff's very helpful. We were able to check in early which was a big help."

"The waterpark itself was clean, and wasn't crowded when we were there (5/2/26) and quite managable compared to some larger competition (Kalahari). Both days we were there the hot tub was FREEZING, really uncomfortably cold. The hotel was fine, there was enough to eat and drink in a pinch but I would highly recommend dining off-site. The variety was lacking, but the staffing was problematic. Service was painfully slow, and I waited 25 minutes in line for a plain black cup of coffee because there was one person on the register and one making drinks. Unacceptable on a Sunday morning. The rooms definitely needed updating, the mattresses were extremely uncomfortable, and I had to request a coffee maker for the room which is a basic staple. I paid $289 through Expedia for the least expensive double queen room. I will not be returning."

"Awesome!"

"Love the downtown location."