Arrived after flying for 10 hours to find we could not check in, we were told Hotels.com didnโt release payment to the hotel because of a โfaulty virtual cardโ and that I, the customer, had to call Hotels.com to fix it or I and the other 6 members of my party couldnโt get into our rooms. Turns out, it had nothing to do with me and there was actually nothing I did or could do, and it was a misalignment of backend systems between the hotel and Hotels.com. Therefore this error could have been sorted out weeks ahead of our arrival and we didnโt have to wait OVER AN HOUR and after midnight to get into our rooms. Not the staffโs fault, clearly the management couldnโt care less about resolving issues ahead of customers arrival. Overall the hotel is dated and not so clean. Room was fine, bed was good. Included breakfast was foul, mostly ultra-processed food served on styrofoam and plastic plates, cups and cutlery. So much waste.