“**ONE OF THE WORST HOTEL MANAGEMENT EXPERIENCES WE'VE HAD**
We gave Royal Lahaina every opportunity to address our experience privately and even escalated it to their management company, with no response.
We stayed for a week in June 2026 with two rooms. Three days before check-in, the hotel couldn't locate our confirmed reservation. After more than TWO HOURS on the phone, manager Gretchen told me they couldn't accommodate our requests, suggested we "book a better hotel like the Montage or the...
“**ONE OF THE WORST HOTEL MANAGEMENT EXPERIENCES WE'VE HAD**
We gave Royal Lahaina every opportunity to address our experience privately and even escalated it to their management company, with no response.
We stayed for a week in June 2026 with two rooms. Three days before check-in, the hotel couldn't locate our confirmed reservation. After more than TWO HOURS on the phone, manager Gretchen told me they couldn't accommodate our requests, suggested we "book a better hotel like the Montage or the...
Neeki