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라 퀸타 인 & 스위트 바이 윈덤 더블린 - 플레즌튼 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 563개" "
평점 8 - 좋아요. 1001개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 100개" "
평점 4 - 별로예요. 1001개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 39개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

sangbum

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2023년 9월 15일
Hi It's wonderful to know that you enjoyed your stay! Thank you coming and we hope to see you next time!

10/10 - 훌륭해요

Kyoung Won

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결유지
일주일 머무른 동안 외출후 돌아오면 항상 깨끗한 청결한 유지
2019년 12월에 7박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 24일
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.Best Regards, Customer Care Team

8/10 - 좋아요

Noah 님, Modesto

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Had a pleasant stay there
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

rashan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Staff Great Service Safe Surroundings
2024년 5월에 1박 숙박함
답변 제공: Supervisor 님, 2024년 5월 27일
Rashan,Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Sasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at reception was friendly and welcoming. The room faciliites were very good and amenities provided was standard.
2024년 5월에 1박 숙박함
답변 제공: Supervisor 님, 2024년 5월 23일
Dear,Sasha Thank you so much for your wonderful review! We're delighted to hear that our reception staff made you feel welcome and that you enjoyed the room facilities and amenities. Your kind words are greatly appreciated, and we look forward to welcoming you back soon!Best,La Quinta

6/10 - 괜찮아요

Chantelle

별로예요: 직원 및 서비스, 편의 시설/서비스
Unfortunately, this time around staff were not as friendly. And my room wall needed to be clean as their were stains on it…
2024년 5월에 1박 숙박함
답변 제공: Supervisor 님, 2024년 5월 20일
Dear, Chantelle Thank you for your feedback. We're sorry to hear about your experience with our staff and the condition of your room. This is not the standard we strive for, and we appreciate you bringing it to our attention. We'll address these issues immediately to ensure a better experience next time. We hope to have the opportunity to welcome you back and provide the exceptional stay you deserve.

8/10 - 좋아요

Kavya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함
답변 제공: Supervisor 님, 2024년 5월 20일
Dear, KavyaThank you for your 4 out of 5 review! We're glad to hear you had a positive experience. Your feedback is valuable to us, and we'll use it to make your next stay even better. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Kevin 님, Fontana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was very attentive & efficient. Everyone says hello. Room was very clean. Everything was as nice as advertised.
2024년 5월에 1박 숙박함
답변 제공: Supervisor 님, 2024년 5월 20일
Dear, Kevin Thank you for your kind review! We're thrilled to hear that our attentive staff and clean rooms met your expectations. Your positive feedback means a lot to us. We look forward to welcoming you back for another great stay!

10/10 - 훌륭해요

Bret 님, Corona

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly
2024년 5월에 3박 숙박함
답변 제공: Management 님, 2024년 5월 17일
Dear, Bret Thank you for the wonderful 5-star review! We're delighted to hear that you had such a great experience. We appreciate your support and hope to see you again soon!

10/10 - 훌륭해요

Alma 님, Burlingame

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gentleman that checked us in was amazing, great customer service. Sorry I forget his name
2024년 5월에 1박 숙박함
답변 제공: Stacey 님, 2024년 5월 14일
Thank you, It is always nice to hear when our staff gives our wonderful guest amazing service.

8/10 - 좋아요

Beth Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and staff friendly.
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 19일
Dear Beth Ann,Thank you for taking the time to provide your review of La Quinta Inn & Suites by Wyndham Dublin - Pleasanton. It is wonderful to hear you found the property clean and the staff friendly and accommodating. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Hollie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a wonderful experience when arrive!… I felt like at home Joshua was amazing!…His customer services far a beyond I increditable’ I’m defiantly be bk ….PRIN… Ck in 5-10 ck out 5-11 24
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 12일
Thank you so much for your kind words! Joshua is indeed a valued member of our team, and it's fantastic to hear that he made your stay so enjoyable. We'll be sure to pass along your praise to him. We strive to provide exceptional service to all our guests, and we're thrilled that Joshua's efforts contributed to your wonderful experience. We hope to have the pleasure of hosting you again soon!La Quinta Dublin

10/10 - 훌륭해요

Linda

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to our family. Clean, a nice large room. The staff was nise to our dog !
2024년 5월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 5월 12일
We're overjoyed to hear that you had an amazing stay with us! At our hotel, we cherish every guest, including our furry friends. We understand the importance of pets in our guests' lives, and we're delighted to provide a welcoming environment for them too. Your satisfaction is our top priority, and we're thrilled that you and your pet enjoyed your time with us. Thank you for choosing to stay with us, and we hope to see you again soon!La Quinta Dublin

10/10 - 훌륭해요

Luis

2024년 5월에 1박 숙박함
답변 제공: Supervisor 님, 2024년 5월 27일
Luis,Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soon!

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every aspect of our stay was wonderful. The breakfasts are great. Staff at check-in was so nice, his name was Kevin Anthony (I think)
2024년 5월에 1박 숙박함
답변 제공: Tea 님, 2024년 5월 7일
Dear,Debra We're absolutely delighted to receive your 5/5 review! Thank you for taking the time to share your positive experience with us.We're thrilled to hear that you enjoyed our breakfast offerings. Providing a delicious and satisfying start to your day is always our goal.Additionally, we're especially pleased to hear that Kendall Anthony, our front desk clerk, contributed to making your experience exceptional. We'll make sure to pass along your kind words to Kendall.Your feedback encourages and motivates us to continue delivering top-notch service to all our guests. We can't wait to welcome you back for another wonderful stay!Warm regards,

6/10 - 괜찮아요

Cesar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Poor condition of the place overall, wall patches, wall fillers, the outlets don’t match. Multiple blanking outlet cover.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Cesar,Thank you for taking a moment to leave a review; the points you raise are important to us. Please accept our apologies for any concerns regarding the condition of the property. Your feedback helps us make necessary improvements, and we'll pass your comments along to the appropriate team members. Nevertheless, it was a pleasure having you here, and hope you will consider returning for a stay that is sure to go above and beyond your expectations.

10/10 - 훌륭해요

Andre

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Better than most locations in the area! Staff very friendly and accommodating
2024년 4월에 1박 숙박함
답변 제공: Tea 님, 2024년 5월 1일
Dear, Andre Thank you so much for your fantastic 5-star review! We're thrilled to hear that our staff's hospitality and attentiveness made your stay memorable. Our team takes great pride in ensuring every guest feels welcomed and well taken care of, and your kind words truly mean the world to us.We can't wait to welcome you back for another exceptional experience. Until then, safe travels! Best, LQ

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet both nights.
2024년 4월에 1박 숙박함
답변 제공: Tea 님, 2024년 5월 7일
Dear,James Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience with us. Your kind words mean the world to us and motivate us to keep delivering exceptional service.Best,

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The coffee maker was rough. Made very very weak coffee. Not very clean. Probably should update to a Kurig.
2024년 4월에 1박 숙박함
답변 제공: Tea 님, 2024년 5월 1일
Dear, DavidThank you so much for taking the time to share your wonderful 5-star review! We're absolutely thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, and we're continuously striving to enhance our guests' experience. We're excited to share that we're currently in the process of upgrading the coffee machines in our rooms to ensure an even more delightful start to your mornings. Rest assured, your next visit will be even better with freshly brewed coffee awaiting you.We can't wait to welcome you back and provide you with another exceptional stay.Warm regards,

6/10 - 괜찮아요

Frank

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 12일
Thank you for your feedback. While we're pleased to hear that you had a good experience during your stay, we're sorry to learn that it didn't quite reach the level of greatness we strive for. Your satisfaction is of utmost importance to us, and we appreciate your honesty in sharing your thoughts. We're continuously working to improve and provide exceptional service to all our guests, and your feedback will certainly help us in that endeavor. We hope to have the opportunity to exceed your expectations in the future. If there's anything specific you feel we could improve upon, please don't hesitate to let us know.La Quinta Dublin

10/10 - 훌륭해요

Tanya 님, Pleasanton

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Ok
2024년 2월에 1박 숙박함
답변 제공: La Quinta Inn & Suites 님, 2024년 4월 24일
Hi Tanya. Thank you for staying with us. We hope to see you again! Best,

10/10 - 훌륭해요

Alec

2024년 4월에 1박 숙박함
답변 제공: Tea 님, 2024년 5월 7일
Dear, Alec Wow! Thank you for the glowing 5/5 review! We're thrilled to hear that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 - 훌륭해요

Cheri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got in late and front dest was very nice and accomidaing. Bed was very comfortable. Very nice breakfast in morning and check out was easy and friendly.
2024년 4월에 1박 숙박함
답변 제공: Tea 님, 2024년 4월 15일
Hello, Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,LQ Staff

10/10 - 훌륭해요

Erica 님, San Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Tea 님, 2024년 5월 7일
Dear,EricaThank you for taking the time to leave us a review, We appreciate your feedback and hope to see you again in the near future! Best,

10/10 - 훌륭해요

Juan ramos

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: Tea 님, 2024년 4월 24일
Thank you so much for your review and top rating! We're thrilled that you had such a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay in the future!Best, LQ Staff

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very clean and big. The hotel itself was also very clean. The breakfast had hot buffet options and was pretty good. I liked the farm fresh yogurt option at breakfast.The pool was outside and was quite small. I would recommend this hotel and would definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: Stacey 님, 2024년 4월 23일
Thank you so much for the positive feedback. We are happy you enjoyed the breakfast options we have.Hoping to see you again in the near future.Sincerely,Front Desk

10/10 - 훌륭해요

shauna

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was efficient and courteous
2024년 4월에 2박 숙박함
답변 제공: Kendall Anthony 님, 2024년 4월 23일
Thank you very much for your positive feedback. I we hope to see you again, sometime in the near future.sincerely,Front Desk

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
worked out great
2024년 3월에 1박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 4월 3일
Hi Rebecca! Thank you for your review. It's always great to know our guests are enjoying the hotel such as yourself. We hope to see the next time! Best,

8/10 - 좋아요

Kind

2024년 3월에 1박 숙박함
답변 제공: TEA 님, 2024년 4월 24일
Thank You for your review we hope you had a good stay with us and hope to have you back soon! Best, LQ Staff

10/10 - 훌륭해요

Leticia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 3월 27일
Hi Leticia. Thank you for staying with us. We are so happy to know you had a good stay. Please see us again the next time your are in the area! Best,

10/10 - 훌륭해요

Juley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quick and staff was very nice and helpful
2024년 3월에 1박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 3월 21일
Hi Juley. Thank you so much for choosing us. We are very happy to see that you had a nice stay!

10/10 - 훌륭해요

Tanya 님, Pleasanton

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Tea 님, 2024년 4월 24일
Dear, Tanya Thank you for your review! We hope you enjoyed your stay with us and We hope to see you again in the future!!Best, LQ Staff

10/10 - 훌륭해요

Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 3월 21일
Hi Alberto. Thank you so much for the 5 star review! We are always happy to see that our guests enjoy their stay and hope to see you again!

10/10 - 훌륭해요

Belen

2024년 3월에 1박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 4월 24일
Hi Belen. Thank you for staying with us and we are excited to see that you had a good visit.

10/10 - 훌륭해요

Charlotte

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice.
2024년 3월에 1박 숙박함
답변 제공: La Quinta Team 님, 2024년 3월 16일
Hi Charlotte. Thank you so much for staying with us!

10/10 - 훌륭해요

Ciarra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The surrounding area is very busy as it is on Dublin Blvd so traffic is to be expected. We loved our room, it was very clean, and quite large. The staff was amazing probably the best part of the hotel. I have no complaints whatsoever.
2024년 3월에 1박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 3월 21일
Hi Ciarra. Thank you so much for staying with us. It's always exciting to see that a valued guest as yourself have a nice stay. We hope to see you again!

10/10 - 훌륭해요

Rudy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 3박 숙박함
답변 제공: La Quinta Team 님, 2024년 3월 16일
Hi Ruby. We are so happy to see that you had a pleasant stay.

10/10 - 훌륭해요

Taek kee 님, Chino

2024년 2월에 2박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 4월 3일
HI Taek, Great to know that you had a good stay. Thank you so much for the review and staying with us. Hope to see you again!

6/10 - 괜찮아요

Brian 님, Lincoln

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything went good until the last two days in which the third floor wreaked of marijuana and had a layer of smoke just floating in the hallway, which is ironic considering it is posted no smoking throughout the hotel. The staff was awesome and everything else went well but given my allergy to smoke from a disability I don't feel that I will be staying there again.
2024년 2월에 4박 숙박함
답변 제공: Nico 님, 2024년 3월 3일
Hello, we do apologize for this inconvenience, you are correct that we are a No smoking hotel however this unfortunately does not stop all who come from doing so in the rooms. This individuals who violate the policy are subject to a smoking fine and charged when we discover such activities took place.we understand your health concerns and we do apologize once again for this detriment to your stay.

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: La Quinta Inn & Suites Team 님, 2024년 2월 28일
Hi Erica. Thank you so much for staying with us. We are so glad that you had a pleasant visit. We hope to see you again!

10/10 - 훌륭해요

so

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: La Quinta Team 님, 2024년 2월 24일
Hi. Thank you so much for staying with us. Glad to see that you had a good stay.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: La Quinta Team 님, 2024년 2월 24일
Hi William. Thank you so much for the 5 stars! We are so happy that you had a great stay!

10/10 - 훌륭해요

Oscar

2024년 2월에 1박 숙박함
답변 제공: La Quinta Team 님, 2024년 4월 28일
Hi Oscor. We are delighted to hear that you had an exceptional experience at our hotel and we hope to see you again the next time you are in the area. Best, La Quinta Inn & Suites

6/10 - 괜찮아요

Jazmyn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I parked my car in the parking lot I noticed that there was vomit right by my door on the floor in two different places I notified the front staff, and he insured me that it would be cleaned up when I came out the next morning it indeed was not cleaned up. It repulsed me completely
2024년 2월에 1박 숙박함
답변 제공: Nico- Front Desk Representative 님, 2024년 2월 19일
Hello, we are sorry this was matter was not attended too, when front staff had been notified they went outside to search for the area in which they were directed to in order for clean up occur, however they did not see anything resembling what was described due to the heavy rain and darkness of the evening.we hope this helps give some insight as to what actions were attempted to assist, once again we apologize this matter wasn't resolved in the manner you requested.

10/10 - 훌륭해요

Fatima Marquez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 2월에 7박 숙박함
답변 제공: Stacey Front Desk 님, 2024년 2월 19일
I am glad to hear you had a great stay! We hope to see you again.

8/10 - 좋아요

Marie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our 2nd time staying here. We like to stay here during our daughter’s dance competitions. Love the friendly staff, breakfast options, and more.
2024년 2월에 2박 숙박함
답변 제공: best 님, 2024년 2월 16일
Hi Marie, Thank you for choosing to stay with us. We are so delighted to see that you had a nice stay. We hope to see you again next time!!!

8/10 - 좋아요

DOUGLAS

2024년 2월에 2박 숙박함
답변 제공: Stacey Front Desk 님, 2024년 2월 19일
Thank you for staying with us, we hope you enjoyed your stay. Please let us if there is anything we can do to improve your stay next time.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Rude Front desk , mother manager,no where to go
Poor service Try to have the front desk to fix a water issue , lady at the front desk , super rude ,hang-up on me when I asked to speak to the manager , guess what? The manager was the mom , therefore; I got no where Ended up.leaving early 8 am And canceling my next day stay. Horrible experience 😪 please do NOT stay here as the management dont care about guests or hotel rating , they only care about making sure all family members kept their jobs. They feel like the owners and there is NO ONE to complain as mother and daughter run the whole hotel like if it was theirs , not caring about loosing clientele as at the end it is not their hotel or money. So sad
2024년 1월에 1박 숙박함
답변 제공: La Quinta Team 님, 2024년 2월 13일
Thank you for letting us know what was not to your satisfaction during your stay. However, we addressed your concerns professionally. You mentioned you made a new reservation to extend but you never did causing confusion while repeatedly calling minute by minute for some time then stating false emergencies and being vulgar to the team. Then coming to the desk and apologizing for having a bad day. Thank you for staying, however we clearly cannot accommodate your needs. We hope you have a better stay at your next hotel. Best,

8/10 - 좋아요

Lisa

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The staff were great! The room was really run down and dirty though.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Lisa, Thank you so much for your review. Though we apologize for the inconvenience with your room, we are thrilled that our staff were able to fully accommodate you. We can't wait to welcome you back for another stay sometime soon.

2/10 - 너무 별로예요

Judith

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old, smells, spider was on the wall, food stains on the wall, the bed headboard was material and in terrible condition, hotel smells like cigarette smoke.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Judith,It appears that your stay fell short of your expectations, and for that, we apologize. Our team will use your comments to aid our efforts to improve. Any odor concerns will be addressed by our housekeeping team right away. Although this is not typical, we are always on hand to help correct anything less than perfect. It is our hope that you made our front desk team aware of any concerns. We'd be very grateful for the chance to serve you again to deliver a stay that better represents our commitment to guest satisfaction.