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그랜드 즈리 두마이 여행 후기

4 out of 5
그랜드 즈리 두마이
Jl Jend. Sudirman no. 88, Dumai, Riau

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 16개 이용 후기 중 4개" "
평점 8 - 좋아요. 16개 이용 후기 중 9개" "
평점 6 - 괜찮아요. 16개 이용 후기 중 2개" "
평점 4 - 별로예요. 16개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 16개 이용 후기 중 0개" "

8.0/10

청결 상태

9.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good hotel to stay and relax
2019년 12월에 6박 숙박함
답변 제공: Ari Sutopo 님, 2020년 1월 8일
Dear Anonymous, Thanks for Reviewing Grand Zuri Hotel Dumai, we hope can serve you again in the next future. Best Regards, Ari Sutopo General Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
we booked super twin room, but were given deluxe room in the smoking floor. smell was very bad and staff was not able to provide a non smoking room although we requested when booking in expedia. only until next day afternoon, we were given non smoking room, but there’s no hair dryer and power plug was not working the good things are food was nice and there’s free shuttle to harbor
2019년 11월에 2박 숙박함
답변 제공: Ari Sutopo 님, 2019년 12월 20일
Dear Madam/Sir First, thanks for reviewing Grand Zuri Hotel Dumai and share about your experience to us. We will evaluate your review in the future. Hope we can serve you really well in your next visit to our hotel. Best Regards, Ari Sutopo General Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff is friendly
2019년 5월에 2박 숙박함
답변 제공: sari 님, 2019년 5월 22일
Dear Beloved Guest Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 5월에 4박 숙박함
답변 제공: Sari 님, 2019년 5월 20일
Dear Sir/Madam Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My second stay at a Zuri hotel was once again made very nice and simple due to the wonderful friendly staff, especially at reception. Thank you for a pleasant stay.
2018년 12월에 1박 숙박함
답변 제공: Ari Sutopo 님, 2019년 12월 20일
Dear Sir/Madam Guest Review means a lot for us . Thankyou for taking your time. Let's left more review at your next visit Regards Ari Sutopo General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A well maintained and clean hotel even though it is 12 years old.
2018년 12월에 2박 숙박함
답변 제공: Ari Sutopo 님, 2018년 12월 13일
Dear Anonymous Thankyou for shared feedback at expedia for another traveller . its'mean a lot for us . We always strive to increase our quality of service . Please don't be hestitate for contact us for your next visit Regards Ari Sutopo General Manager

10/10 - 훌륭해요

Ramlah 님, Malaysia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and decent hotel
Everthing are ok unless food are not at my expectation from the hotel restaurant...not recommanded at all to dine at the restaurant for dinner or breakfast or lunch..not at all.
2018년 8월에 3박 숙박함
답변 제공: Warm Regards Ari Sutopo , General Manager 님, 2018년 8월 23일
Dear Ramlah Thankyou for taking your time. Please accept our deep apologize for your unconvinient moment during stay with us. and they are highly motivated to hear that. We hope our hotel foof that we provide can meet your expectation at the future . Please feel free to contact me if you need me and my staff assistance, we are here to please you

8/10 - 좋아요

Abd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 1박 숙박함
답변 제공: Ari Sutopo General Manager 님, 2018년 6월 5일
Dear Abd “Warmest Greeting From Hotel Grand Zuri Dumai “ We sincerely thank you for the time that you have spent to give us a great review in your recent stay at Hotel Grand Zuri Dumai. We will certainly share your feedback with our team to make it better. Looking forward to welcoming you back on your next trip to Dumai Best Regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Comfort, nice breakfast, some cleanliness problems
Overall is a good hotel with friendly service and nice variety of breakfast. However, with some serious on cleanliness. We have booked 2 rooms, and found out one of the room is very strong urine smell as soon as we entered the room. We then asked to switch room. After a long waiting, we were transferred to another floor. However, both rooms are smoke room with cigarette smell too. We were told that there is no other available rooms so we have no choice but to request to go back to the original rooms, and asked them to try to clean again to remove that urine smell. Luckily this was resolved but have already took us about an hour. We initially go for this hotel by the thought to use their swimming pool facilities. However, when we check-in we were told that the pool is closed due to service maintenance that day, and will only re-open again the next day. However, when we visited the pool on next morning, we noticed the pool is full of "floating stuffs" near the entrance glass door. We were hoping that the other side of the pool will be good in condition. However, we were very disappointed that there were plenty dry leaves in the pool too.
답변 제공: Ari Sutopo General Manager 님, 2018년 6월 6일
Dear Sir /Madam “Warmest Greeting From Hotel Grand Zuri Dumai “ First of all please accept our deep apologize for your uncomfortable stay with us. We already make some action for some point which you has mention it. Hopefully we get more chance to welcoming you back to give the best service at the future. We sincerely thank you for the time that you have spent to give us a great review in your recent stay at Hotel Grand Zuri Dumai. We will certainly share your feedback with our team to make it better. Looking forward to welcoming you back on your next trip to Dumai Best Regards Ari Sutopo General Manager

8/10 - 좋아요

HELJA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nyfikenhet
2018년 3월에 3박 숙박함
답변 제공: Best Regards Ari Sutopo General Manager 님, 2018년 4월 20일
Dear Nyfikenhet Happines is when we are held satisfaction directly from our guest at the review . Positive feedback for our guest was be our effort for serve the best one for your next visit. Please left your last experience with us. We look forward to welcoming you back for another memorable experience. Best Regards Ari Sutopo General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay visiting customer, first time Dumai
Being the first time in this small city, it's nice to have a comfort room after a long day work. Breakfast is good. It will be good to have facility like gym.
2018년 3월에 1박 숙박함
답변 제공: Warm Regards Ari Sutopo General Manager 님, 2018년 4월 20일
Dear Anonymous Thank you for trusting us to stay at Dumai. Hotel Grand Zuri Dumai is the only one 4 stars hotel in Dumai with 109 rooms at the earth of Dumai City . Happiness is when our facilities meet your expectation and shared your good experience at Trip Advisor. We very delighted to read your highlight form our breakfast and strategic location. We can’t wait for welcoming you back at Hotel Grand Zuri Dumai. Warm Regards Ari Sutopo General Manager

10/10 - 훌륭해요

MUHAMMAD JOHAR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

pejabat publik 님, irf

좋아요: 직원 및 서비스
Strategis
Karena letaknya di tengah kota. Hotel ini menjadi hotel yg paling direkomendasikan. Dan hotel terbaik mnrt saya dikota dumau hingga saat ini ditulis cuma grand zuri.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
nice hotel with cleanliness
nice hotel with helpful and friendly staff, quick check-in and check-out process

8/10 - 좋아요

petrina

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설