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"First off, there is NO elevator and I feel like that was buried in the description. The lobby smelled like vomit. The carpet in the hallways and stairwells (no elevator) was stained and dirty. Dog friendly -we discovered this tidbit when a big dog barked for a while across the hall from us. The lady checking us in had zero personality and didn't mention there was no elevator. Our tv remote has no batteries so I had to go down to get some and I felt like it was a huge inconvenience to her. I will say the beds were satisfactory. We didn't eat breakfast, when we went down there were no eggs or hash browns, leaving on sausage patties as the only hot food offerings. I checked the reviews BEFORE booking and I they are NOT consistent with our experience at all!!! I do not recommend."

"Beautiful clean hotel, with excellent staff at bar and check in."

"Beautiful setting and property."

"Good room and hotel"

"Great report. The views are fantastic, the staff is amazing. The amenities are really nice. The drive up the mountain is kind of a pain but so worth it."

"Nice hotel with close proximity to restaurants and activities… could walk to the Island (very nice area with lots to do). Free gated parking and awesome breakfast buffet. Cost decent compared to other hotels in the area. Only cons to this hotel is The Island can get a bit loud on a Friday night and the rooms were a bit dated (only a bit). Good bed and air condition. I would stay here again, experience was a good one! "

"This hotel has it all! Great views, restaurants, pool with slide, trolley shuttle to downtown and the hotel itself has an interesting architecture. I was curious how the room would look with it being a round hotel, and they were super roomy. All around a great place to stay on a Gatlinburg trip. Oh, and I can’t forget to mention the warm cookies - delicious!! "

"Room was clean, staff very nice & good at their job, they had a nice breakfast every morning. Very nice place to stay, next to the stream and walking distance to downtown."

"Check-in "