이스턴 시에라, 캘리포니아의 골프 호텔

“호텔닷컴의 구글 지도 표기에 주소가 잘못되어 있어 네비게이션이 엉뚱한 장소로 안내하는 바람에 길이 막힌 곳 앞에서 어디로 가야 하는 지 몰라 한참을 고생하였습니다. 호텔닷컴에서 알려준 주소 대신에 주니퍼 스프링스를 검색하니 구글지도가 제대로 안내해 주었습니다. 호텔은 좀 오래된 곳이고 주차장, 로비 등에서 오래된 시설의 낡은 느낌 때문에 불안했는데 방에 들어가는 순간 호텔 방 앞의 경관이 너무 좋아서 모든 불만이 해소되는 느낌이었네요. 호텔에서 5분 거리의 슈퍼마켓 (Vons)은 큰 도시의 슈퍼마켓 보다 더 시설이 좋고 물건도 다양하여 아주 좋았습니다. ”

“깨끗하고 조용함. 편안함”

“Very pleased with my visit. Clean room and very comfortable bed. Ambiance was excellent. Will stay here again.”

“Dear Expedia: Our entire experience with this last trip to Mammoth was not great. I had failed to check over my emails closely and did not see the instructions of where to collect the key. So after 1 hour of searching for an second office to pick up our key and being on the phone asking to be relocated by your staff, we finally arrive at the condo (exhausted and frustrated). When I booked the condo it said it was priced at around $200, I booked two nights and was then utterly shocked to see...

“1. Booked through Orbitz but Mammoth Reservation Burea did not enter the booking into their system. Could not find it when we reached there for check-in. We were told that the reservation email came after-hours and hence wasn't entered (seriously?). 2. The place was not ready due to above. We were made to wait so that it can be cleaned. 3. We were handed keys so that we can enter upon phone-call confirmation by the management that the place is ready. The key did not work cause they gave us a...