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예약 가능 여부 확인

빌리지 호텔 에든버러 여행 후기

4 out of 5
빌리지 호텔 에든버러
140 Crewe Road South, Edinburgh, Scotland

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 447개" "
평점 8 - 좋아요. 1001개 이용 후기 중 320개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 130개" "
평점 4 - 별로예요. 1001개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 41개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Daniel

I thought the breakfast was poor, the quality of the food and the selection. Also no water complimentary with the room.
2024년 5월에 3박 숙박함
답변 제공: Stewart Campbell 님, 2024년 5월 24일
Dear DanielThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very sad to read that some aspects of your stay fell short of your expectations, in particular our breakfast offering. Whilst this is not the usual feedback we receive, please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

8/10 - 좋아요

Hilary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel rooms but not a lot of space
2024년 5월에 4박 숙박함
답변 제공: Stewart Campbell 님, 2024년 5월 8일
Dear HilaryThank you for taking the time to complete this survey.I am pleased to read that overall you really enjoyed your stay with us. Thanks again and I truly hope to welcome you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 - 괜찮아요

Josee

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I would not recommend this property to anyone who is looking for customer service of any kind or good night sleep. Only thing we enjoyed was access to Starbucks(staff their very kind) and pool. First off, you have to check yourself in on an ipad, the lady behind the desk didn't even greet us. All she did was hand us the machine so we could activate our own key once the machine told us what our room number was going to be. She did not tell us anything about the amenities in the hotel or pool hours. Secondly we also had to serve ourselves in the restaurant, the staff on that day had no clue how to do their job (nobody knew how to issue a refund, lady I gave my order too could not answer a single question about the menu without going to kitchen). The one man behind the bar refused to help me when I first got to the bar to place my order and clearly has issue with women as he took a man's order who approached the bar 2min after me. Third the staff do not smile and when you do ask them a question they honestly look inconvenienced by you. Finally the bed and pillows in our room where the most uncomfortable items we have ever slept on during our 7 day trip to G.B.
2024년 4월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 4월 30일
Dear JoseeThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Oi Yung

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and more space room
2024년 4월에 1박 숙박함
답변 제공: Stewart Campbell 님, 2024년 4월 30일
Dear Oi YungThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Rebeka

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay here, good location. Facilities very good. Food and drinks lovely! Would definitely recommend and return to stay again.
2024년 4월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 4월 30일
Dear RebekaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

LUCY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all wonderful, we liked the restaurant. Because this hotel is also a health club, guests can use the gym, large lap pool, sauna, steam room, and jacuzzi FOR ONLY $5 per day per room. We were also able to park close to the building in the handicap area. Hotels with a car park are hard to find in Edinburgh.
2024년 4월에 7박 숙박함
답변 제공: Stewart Campbell 님, 2024년 4월 22일
Dear LucyThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 - 좋아요

Tahira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

alexander 님, Christiansburg

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함

4/10 - 별로예요

Graham

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Had to leave a young child at my table to go to the bar each time I wanted to order food or drink because the poorly trained staff were too lazy to serve at tables. My starter and main came out together so I had to leave my child again to discuss with staff. It had to be sorted by me as I was made to pay in advance. Customer comes last in this place. Minimum effort by staff is the priority.
2024년 4월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 4월 22일
Dear GrahamThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

4/10 - 별로예요

Justin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disclaimer, my poor review is singular to my experience and isn't indicative of the Hotel in general. We didn't meet much of the staff and only stayed one night. We had booked two nights, but left pretty quick after the first night's experience. So, we were given a room that had a bathroom meant for people with disabilities. Maybe all the rooms are that way, I'm not sure. Our problem with our stay was because the drain was either clogged or closed off somehow. didn't notice because the shower floor is the whole bathroom floor in a disability bathroom but you still have a curtain blocking the view of the rest of the bathroom (also you just assume the water will go down the drain). So the whole bathroom flooded after one shower. I told the person at the front desk, she said she would have someone come take a look that night, but no one came. Possible they came after we fell asleep and left us alone, unsure. But we just decided to check out the next morning.
2024년 3월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 4월 22일
Dear JustinThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very pleased that there was many parts of your stay that you really enjoyed. I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

6/10 - 괜찮아요

Bethan Louise

가족 여행
좋아요: 편의 시설/서비스
We had to ask for the room to be cleaned.There was a fire alarm at night no staff explained what was going on and there was no head count. Potentially very dangerous for guests.
2024년 3월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 4월 1일
Dear Ms LouiseThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 - 괜찮아요

Scott

2024년 3월에 1박 숙박함

8/10 - 좋아요

Sneden

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Kris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great property. Clean and friendly. Women’s locker room could have been cleaner.
2024년 3월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 3월 14일
Dear KrisThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were polite and helpful
2024년 3월에 1박 숙박함
답변 제공: Stewart Campbell 님, 2024년 3월 13일
Dea ValerieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were welcoming and really friendly. 10 minutes drive into centre town Excellent facilities
2024년 3월에 1박 숙박함
답변 제공: Stewart Campbell 님, 2024년 3월 6일
Dear LindaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and Facilities good, only downside was rooms very hot at night.
2024년 3월에 1박 숙박함
답변 제공: Stewart Campbell 님, 2024년 3월 4일
Dear MichaelThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Hamish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

John

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Andy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Paul

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
2024년 2월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 2월 22일
Dear NicolaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel review
Weekend was lovely couldn’t fault anything, hotel was lovely, clean, staff were helpful . Everything what we needed was there
2024년 2월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 2월 22일
Dear VictoriaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Sophie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really great stay here, the hotel was clean and modern. Staff were very friendly and helpful during our stay. Bar for food and drinks was nice relaxed atmosphere. Starbucks in the lobby was a great addition! Bus stop right outside the hotel for links into the city center. Would definitely stay again here and recommend to all.
2023년 12월에 4박 숙박함
답변 제공: Stewart Campbell 님, 2024년 2월 22일
Dear SophieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

4/10 - 별로예요

Pippa

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Cliff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for parking on the edge of the city centre. Staff friendly and helpful
2024년 1월에 3박 숙박함
답변 제공: Stewart Campbell 님, 2024년 2월 22일
Dear PaulThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Sarah

2024년 1월에 2박 숙박함

8/10 - 좋아요

Zenon

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A long weekend in Edinburgh. Fairly good base. Hotel was good but could with a little sprucing up in places. Good value breakfast
2024년 1월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2024년 3월 4일
Dear ZenonThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 - 좋아요

leonor

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Michelle Frances

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ailbhe

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

8/10 - 좋아요

Ian Michael

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas/hogmanay stay
Friendly staff and easy to check in. Rooms are clean and comfortable. Tv signal was sorted quickly. Leisure facilities were very good. Bus connections to town were good. Local to supermarket and garage. Wi-Fi signal was also very good. Would definitely want to stay again.
2023년 12월에 8박 숙박함
답변 제공: Stewart Campbell 님, 2024년 2월 22일
Dear SharonThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

4/10 - 별로예요

Alex

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Alex

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly when checking in. The room was modern, clean and comfortable. Very cool sports bar with a decent burger and pint. Also had use of the pool for a quick sauna and swim before checking out. A nice relaxing stay, no complaints at all.
2023년 12월에 1박 숙박함
답변 제공: Stewart Campbell 님, 2024년 2월 22일
Dear StevenThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 - 괜찮아요

DM

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Ok enough to stay, terrible service.
It will take some improvement before I stay at the Village Hotel in Edinburgh again. You can tell that the Hotel management needs a lot of improvement as it fails to deliver on many of it's promises. Whilst the rooms were clean and modern enough, there weren't enough towels and the service was extremely poor, particularly in the bar and grill restaurant. It started poorly when we booked a reservation online for the restaurant only to be rudely told when we arrived that the online booking doesn't always work and they had no reservation. They then put us at the back of the restaurant almost as a way to forget about us. It took 25min before they came to take the order with many items not available on the menu. After another 45min, the food arrived and was terrible; bland tastes and meats were cooked dry. They failed to bring all the food on time and even omitted some items with certian dishes. When we requested the items, it was met with a huff as if we were being a nuisance. We were asked to leave the restaurant at 9.30pm because we had young kids, which their alcohol licence prohibited, although they hadn't brought our desserts yet. Absolutely, atrocious service. Avoid the restaurant.
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Gordon

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Sergey

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truly excellent staff, friendly, helpfull and could not do enough for us during our stay.
2023년 12월에 4박 숙박함
답변 제공: Stewart Campbell 님, 2023년 12월 29일
Dear WilliamThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 - 훌륭해요

Graeme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Nathan

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Graeme

2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Sheldon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel bad sound proofing between rooms
Very nice hotel the staff was very professional and friendly breakfast was tasty and the bed was big and comfortable. It was very nice to have our room upgraded for free on arrival. The room was amazing initially until the evening the hotel needs to put some type of sound proofing between the rooms that have the fire doors together because some guests like to say up till 3/4 am laughing and talking extremely loud. Without any consideration for neighbours. Also the aircon wasnt working and room was really hot through the night. Other than that i would happily stay at the hotel again.
2023년 12월에 2박 숙박함
답변 제공: Stewart Campbell 님, 2023년 12월 29일
Dear SheldonThank you for taking the time to rate Village Hotel Club Edinburgh.I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 - 괜찮아요

Russell

2023년 11월에 2박 숙박함