Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.

Dear Shawn,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Columbia Gateway.As a Choice Privileges Gold member you are truly valued.Your feedback about your stay and experience is important to us. I am so sorry you lost your card but hope that you have gotten a replacement but I'm so glad that our Front Desk agent Oreo was able to provide excellent service to you. Rest assured, we are happy to have her as part of our team!We hope to see you again should you have the need for a hotel in our area!Sincerely,JeanDirector of Sales

Dear Lawrence ,Thank you for the effort you put into writing this review. I’m terribly sorry to hear about the experience you had and that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next visit will be awesome. I really hope that you will give us another try. Sincerely, JeanDirector of Sales

Dear Chrissy, Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of Sales

Dear Musu,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of Sales

Dear Andrea,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

Dear Kathleen,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

Dear Keyuona,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

Dear Vongie,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of Sales

Dear Josselin,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of SalesComfort Suites Columbia Gateway

Dear Jose,Thank you for the effort you put into writing this review. I’m terribly sorry to hear about the experience you had and that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next visit will be awesome. I really hope that you will give us another try.Sincerely,Jean

Dear,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

Dear,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

Dear Tuhombye,Thank you for the effort you put into writing this review. I’m terribly sorry to hear about the experience you had and that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next visit will be awesome. I really hope that you will give us another try.Sincerely,JeanDirector of Sales

Dear Doris,Thank you for being a loyal guest and for your positive feedback. We appreciate your recognition of our efforts to maintain the older building in good condition. We value your continued trust and look forward to welcoming you back for another pleasant stay in the future. If you have any suggestions for improvement, please feel free to share. Safe travels!Sincerely, Hotel Manager

Dear Scott,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

Dear Robert,We are pleased to hear from you, and hope you will be able to stay with us again soon. Our hotel and its amenities are a source of pride for us, and we look forward to earning your trust. We would like to thank you again.Sincerely,Hotel Manager.

Dear OLUKAYODE,We deeply regret the disturbance you experienced during your stay. Your comfort is paramount, and we apologize for the inconvenience caused by the noise, especially from trucks. We'll address this issue promptly to ensure a more peaceful atmosphere for our guests. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Hotel Manager

Dear Jennifer,Thank you for your positive review! We're pleased to hear that you found our hotel comfortable, reasonably priced, conveniently close to the mall, and quiet. Your satisfaction is our priority, and we look forward to providing you with another enjoyable stay in the future.Sincerely, Hotel Manager

Dear Melissa,Thank you for your feedback and rating! We appreciate your input. If there are specific areas where we can improve and better meet your expectations, please feel free to share. Your insights are valuable to us, and we hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

Dear,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

Dear Hannah,Thank you for the stellar 5-star review! We're delighted to hear that you had an outstanding experience during your stay. It's our pleasure to provide top-notch service, and we look forward to welcoming you back for more memorable moments.Sincerely, Hotel Manager

Dear Tim,We're sorry to hear about your experience with Expedia and the challenges you faced with the reservation and travel insurance. It's frustrating when travel plans don't go as expected. While we may not have control over third-party booking policies, we appreciate your feedback. If there's anything we can assist you with directly or if you have further concerns, please don't hesitate to reach out to us. We value your perspective and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

Dear Keith,Hello! We're delighted to hear that your one-day business trip with us was comfortable and convenient. It's great that you found the room spacious and comfortable, and the business center met your needs seamlessly. We strive to offer value, and we're glad you enjoyed the Continental breakfast. Thank you for choosing us, and we hope to welcome you back for another successful stay!Sincerely, Hotel Manager

Dear Guest,Thank you for the perfect rating! We're thrilled to have earned a 10 out of 10 from you. If there's anything specific you loved about your stay or any suggestions for improvement, we'd love to hear more. Your feedback is invaluable, and we look forward to hosting you again for another outstanding experience!Sincerely, Hotel Manager

Dear Toni,I'm sorry to hear about your disappointing experience. We value your feedback and take it seriously. We'll look into the issues you mentioned regarding staff friendliness, noise, hot water, and breakfast availability. We apologize for any inconvenience and appreciate your insights. Your comments will help us improve and provide a better experience for our guests.Sincerely, Hotel Manager

Dear Juan,We're delighted to hear that you find our pricing comfortable! Providing value for our guests is important to us. If there's anything specific you appreciate about our pricing or if there are other aspects you'd like to share, feel free to let us know. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

Dear Mark,Thank you for your positive feedback! We're delighted to hear that our staff provided great service, were courteous, and extremely helpful. Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

Dear Hyun,Thanks for your stay and choosing our hotel as it was convenient and close to your points of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

Dear Aracely,Thank you for providing your rating. We appreciate your feedback. If there are specific areas where we can improve to enhance your experience in the future, please feel free to share your thoughts. We strive to meet and exceed our guest's expectations, and your input is valuable to us. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Sincerely, Hotel Manager

Dear Mary,Thank you for your feedback and for rating your experience 3/5. We appreciate your input and would love to know more about how we can enhance your stay. If there are specific areas where we can improve, please feel free to share. We value your business and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

Dear Viviennia,Thank you for the perfect score! We're thrilled to receive a 10 out of 10 from you. If there's anything specific that made your stay exceptional or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

Dear Espana,Thank you for choosing our hotel and taking the time to share your experience. We appreciate your acknowledgment of our professional and pleasant staff. While your stay may have been routine, we're thrilled to have pleasantly surprised you with our comfort. We're glad you stayed with us and hope to welcome you back, perhaps at a different location, ensuring another comfortable and positive stay.Sincerely, Hotel Manager

Dear Lauren,Thank you for taking the time to share your positive experience! We're thrilled to hear that you found the hotel clean, spacious, and well-maintained. It's great to know you had no complaints about the room and enjoyed the breakfast offerings. We appreciate your recommendation for affordable and clean accommodations. Regarding the pool temperature, we'll certainly look into it to ensure a more comfortable experience for our guests. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

Dear Bonnie,Thank you for sharing your concerns. We apologize for the inconvenience you experienced with the bathroom facilities during your stay. Our aim is to provide comfort for all our guests, and we regret that the toilet height did not meet your expectations. Your feedback is crucial, and we'll take this into consideration for future improvements to ensure a more accommodating experience for all. We hope you'll give us another opportunity to provide a more satisfactory stay in the future. Sincerely,Hotel Manager

Dear Lori,Thank you for sharing your experience with us. We're glad to hear that, overall, your stay was enjoyable. Your feedback about the hot water and shower noise is noted, and we apologize for any inconvenience caused. We'll address these issues promptly to ensure a more comfortable experience for you and our future guests. We're delighted that you found everything else perfect and look forward to welcoming you back on your next visit!Best Regards,Hotel Manager

Dear Reuol,Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that you had concerns about the room cleaning. We value your input, and we'll review our cleaning procedures to ensure a more convenient and timely service for our guests in the future. If you choose to stay with us again, please don't hesitate to communicate your specific preferences or requirements to our staff during your visit. We aim to provide a more satisfying experience on your next stay.Sincerely,Hotel Manager

Dear John,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are glad to see that you had a positive experience overall, rating it 8 out of 10. We strive to provide exceptional service and a comfortable stay for all our guests, and we're thrilled that we were able to meet your expectations. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.Sincerely,Hotel Manager

Dear Joao,Thank you for your review and for choosing our hotel for your family stay. We apologize for the inconvenience caused by the initial smoke smell in your room, but we are glad that our staff promptly accommodated you into a new room. We are delighted to hear that you enjoyed the spaciousness of the room, the convenience of having 2 TVs, and the great breakfast options. It's wonderful to know that the pool provided great entertainment for the kids. We appreciate your kind words and are thrilled that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

Dear Alma,Thank you for your positive feedback! We're thrilled to hear that your room exceeded your expectations in terms of cleanliness and spaciousness. It's also wonderful to know that our staff provided you with excellent service. We strive to make our guest's stays as comfortable and enjoyable as possible, and your comments are greatly appreciated. Should your travels bring you back to our area, we'd be delighted to host you again.Sincerely,Hotel Manager

Dear Greg,We sincerely apologize for the inconvenience you experienced during your stay with us. A leaking vent is certainly not the kind of experience we want our guests to have, especially in the middle of the night. We also apologize for the lack of response when you called the front desk. Your feedback is valuable, and we take these issues seriously. We will investigate the cause of the leak and address it promptly. Additionally, we will review our procedures to ensure that guests can always reach our staff, especially in case of emergencies. We appreciate your understanding and hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a much-improved experience. Your comfort and satisfaction are important to us, and we will strive to make your next stay more pleasant.Sincerely,Hotel Manager

Dear Michele,Thank you for your perfect score! We're delighted that your experience with us was exceptional. Your 10 out of 10 rating means a lot to us and serves as a testament to our commitment to providing the best service possible. We're thrilled to have met your expectations, and we can't wait to host you again for another outstanding stay.Sincerely,Hotel Manager

Dear Brian,Thank you for your feedback, and we apologize for the inconvenience you experienced with the room mix-up. We're pleased to hear that our staff was friendly and accommodating, and we're glad they were able to provide you with an upgraded room to make your weekend enjoyable. Your understanding is greatly appreciated, and we look forward to the opportunity to host you again in the future.Sincerely,Hotel Manager

Dear Marjorie,We're delighted to hear that you enjoyed the spacious and comfortable suite during your stay, and that the two TVs allowed you and your husband to watch your preferred shows. Your comfort is important to us, and we're thrilled that we could provide a relaxing and accommodating experience. We hope to welcome you back for more enjoyable stays in the future!Sincerely,Hotel Manager

Dear Thania,Thank you for your kind words! We're thrilled to hear that you encountered a very friendly and helpful staff during your stay. Providing exceptional service is our priority, and we look forward to welcoming you back for more great experiences in the future.Sincerely,Hotel Manager

Dear Ryan,Thank you for your feedback. We're delighted to hear that you enjoyed the great breakfast and found our staff friendly. However, we apologize for any inconvenience you experienced with the access to the property. We appreciate your input, and we will look into ways to improve the accessibility to ensure a more seamless experience for our guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for another positive stay in the future.Sincerely,Hotel Manager

Dear Patricia,We're delighted to hear that you had a positive experience during your stay at the hotel. It's great to know that you found the hotel very clean, well decorated, and the room spacious and well-appointed. The fact that you found the price reasonable and appreciated the complimentary breakfast adds to the value of your stay. Your feedback is much appreciated, and we hope to continue providing you with excellent accommodations and service on your future visits. If you ever have any specific requests or suggestions to make your stays even more enjoyable, please don't hesitate to share. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Hotel Manager

Dear Darryl L.,Thanks for the stay and the feedback. We value your input, and we're always looking for ways to improve our services. Thank you so much for staying with us, and we hope you will visit us again soon.Sincerely,Hotel Manager

Dear Michael,Thank you for your kind feedback. We're glad to hear that you found the place nice during your stay. If you have any specific comments or suggestions for improvement, please feel free to share. We hope to have the opportunity to welcome you back in the future for another pleasant experience.Sincerely,Hotel Manager

Dear Shakyra,I'm sorry to hear about the frustration you experienced during your recent stay due to the check-in process and the hold on your card. We understand that clear communication is essential, and we apologize for any inconvenience you faced. Your feedback is valuable, and we will address this issue with our team to ensure a smoother and more transparent check-in process in the future. We appreciate your loyalty over the years, and we hope you'll reconsider staying with us again in the future, where we can provide you with a more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel Manager