숙박 시설 정면

컴포트 스위트 컬럼비아 게이트웨이 여행 후기

2.5 out of 5
컴포트 스위트 컬럼비아 게이트웨이
7146 Old Waterloo Road, Elkridge, MD

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 449개" "
평점 8 - 좋아요. 1000개 이용 후기 중 343개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 117개" "
평점 4 - 별로예요. 1000개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 39개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

4/10 - 별로예요

Lawrence

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Well, beside its hidden, hard to find location, the property itself is fine. But when the staff can’t replace a broken coffee maker, that sours one on the experience. And with a 3 am wake up to call ch a flight out of BWI, I need coffee.
2024년 5월에 3박 숙박함
답변 제공: Comfort Suites 님, 2024년 5월 7일
Dear Lawrence ,Thank you for the effort you put into writing this review. I’m terribly sorry to hear about the experience you had and that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next visit will be awesome. I really hope that you will give us another try. Sincerely, JeanDirector of Sales

10/10 - 훌륭해요

Chrissy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was nice & clean. There are only a few things that stood out to me. The pool was closed like most other reviews mentioned but that was fine with me because I wasn't interested in using it. The other thing is there was a $150 deposit that i had to pay even though my reservation was paid for in full ahead of time. That was odd to me because I paid in full, left a card on file for incendentals AND paid the $150. Ive never heard of that before. Another thing is we went to breakfast during the hours posted & almost everything was put up. We were able to start to make a waffle but the kitchen staff tried to turn it off while my food was cooking.They also put up the milk so many of us (guests) were left with dry cereal, a half cooked waffle with no syrup or nothing at all. Mind you this was well within breakfast hours.The main thing is that the small fridge/freezer in the room didn't work & we lost alot of food. We reported it & they sent maintenance while we were out to replace it but that doesn’t bring back the money we spent in food that had to be thrown out because it was hot. We were there for 3 ddays & after the breakfast issue the food we lost was what we planned to eat outside of going out.
2024년 4월에 3박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 26일
Dear Chrissy, Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of Sales

10/10 - 훌륭해요

Musu

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 26일
Dear Musu,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of Sales

8/10 - 좋아요

Andrea 님, Middle River

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was nice but the pool was broken so I couldn’t swim
2024년 4월에 2박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 19일
Dear Andrea,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

10/10 - 훌륭해요

Kathleen 님, Jsckson

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stop for a night or two
2024년 4월에 1박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 17일
Dear Kathleen,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

10/10 - 훌륭해요

Keyuona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 4월에 2박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 17일
Dear Keyuona,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

10/10 - 훌륭해요

Vongie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 12일
Dear Vongie,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of Sales

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 1일
Dear Josselin,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,JeanDirector of SalesComfort Suites Columbia Gateway

2/10 - 너무 별로예요

Jose

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Jose 님, 2024년 2월 21일
Dear Jose,Thank you for the effort you put into writing this review. I’m terribly sorry to hear about the experience you had and that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next visit will be awesome. I really hope that you will give us another try.Sincerely,Jean

10/10 - 훌륭해요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location left something to be desired but good deal clean hotel
2024년 2월에 1박 숙박함
답변 제공: Comfort Suites 님, 2024년 2월 16일
Dear,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

10/10 - 훌륭해요

jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect
it was perfect 10/10 cannot complain about everyhting room was perfect check in and out was quick and easy
2024년 2월에 1박 숙박함
답변 제공: Comfort Suites 님, 2024년 2월 16일
Dear,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

2/10 - 너무 별로예요

TUHOMBYE

2024년 1월에 1박 숙박함
답변 제공: Comfort Suites 님, 2024년 4월 1일
Dear Tuhombye,Thank you for the effort you put into writing this review. I’m terribly sorry to hear about the experience you had and that we failed to impress you with the quality of our hotel. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that your next visit will be awesome. I really hope that you will give us another try.Sincerely,JeanDirector of Sales

8/10 - 좋아요

Doris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at this hotel several times. It's an older building, but well kept.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Doris,Thank you for being a loyal guest and for your positive feedback. We appreciate your recognition of our efforts to maintain the older building in good condition. We value your continued trust and look forward to welcoming you back for another pleasant stay in the future. If you have any suggestions for improvement, please feel free to share. Safe travels!Sincerely, Hotel Manager

8/10 - 좋아요

Scott 님, nassau

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 21일
Dear Scott,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a wonderful experience every one was very helpful and nice I would stay there again..
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Robert,We are pleased to hear from you, and hope you will be able to stay with us again soon. Our hotel and its amenities are a source of pride for us, and we look forward to earning your trust. We would like to thank you again.Sincerely,Hotel Manager.

4/10 - 별로예요

OLUKAYODE

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Terribly noisy. We could not sleep due to truck noise all through the night. It was such a restless night.
답변 제공: Hotel Manager 님, 2023년 12월 24일
Dear OLUKAYODE,We deeply regret the disturbance you experienced during your stay. Your comfort is paramount, and we apologize for the inconvenience caused by the noise, especially from trucks. We'll address this issue promptly to ensure a more peaceful atmosphere for our guests. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, practically priced, close to the mall, and quiet.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Jennifer,Thank you for your positive review! We're pleased to hear that you found our hotel comfortable, reasonably priced, conveniently close to the mall, and quiet. Your satisfaction is our priority, and we look forward to providing you with another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

melissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Melissa,Thank you for your feedback and rating! We appreciate your input. If there are specific areas where we can improve and better meet your expectations, please feel free to share. Your insights are valuable to us, and we hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Doug

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was enjoyable
답변 제공: Comfort Suites 님, 2024년 2월 28일
Dear,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our customer service, clean rooms, and convenient location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you back for another great stay in the future.Sincerely,Jean

10/10 - 훌륭해요

Hannah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 8일
Dear Hannah,Thank you for the stellar 5-star review! We're delighted to hear that you had an outstanding experience during your stay. It's our pleasure to provide top-notch service, and we look forward to welcoming you back for more memorable moments.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Tim

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked through Expedia. Turned out I couldn/t stay as I was travelling with a dog. Despite getting Expedia's travel "insurance", I could neither cancel the reservation nor get a refund from the "insurance". I will go out of my way in the future to never use Expedia again.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Tim,We're sorry to hear about your experience with Expedia and the challenges you faced with the reservation and travel insurance. It's frustrating when travel plans don't go as expected. While we may not have control over third-party booking policies, we appreciate your feedback. If there's anything we can assist you with directly or if you have further concerns, please don't hesitate to reach out to us. We value your perspective and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Keith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was on a one day business trip and the room was very large and comfortable. I also used the business center to print some documents and that wishes flawlessly as well. The Continental breakfast was good for a cheaper hotel.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Keith,Hello! We're delighted to hear that your one-day business trip with us was comfortable and convenient. It's great that you found the room spacious and comfortable, and the business center met your needs seamlessly. We strive to offer value, and we're glad you enjoyed the Continental breakfast. Thank you for choosing us, and we hope to welcome you back for another successful stay!Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Guest,Thank you for the perfect rating! We're thrilled to have earned a 10 out of 10 from you. If there's anything specific you loved about your stay or any suggestions for improvement, we'd love to hear more. Your feedback is invaluable, and we look forward to hosting you again for another outstanding experience!Sincerely, Hotel Manager

6/10 - 괜찮아요

Toni

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Please research the area and the hotel. Staff was not friendly, ac unit very noisy and the hotel is located right next to the highway. You can hear every car and truck. Hot water didnt work. Staff did not give you all check in information. Nothing was hardly available for breakfast. Will next stay here again.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Toni,I'm sorry to hear about your disappointing experience. We value your feedback and take it seriously. We'll look into the issues you mentioned regarding staff friendliness, noise, hot water, and breakfast availability. We apologize for any inconvenience and appreciate your insights. Your comments will help us improve and provide a better experience for our guests.Sincerely, Hotel Manager

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El precio muy comodo
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Juan,We're delighted to hear that you find our pricing comfortable! Providing value for our guests is important to us. If there's anything specific you appreciate about our pricing or if there are other aspects you'd like to share, feel free to let us know. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great. courteous and extremely helpful.
2023년 11월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 23일
Dear Mark,Thank you for your positive feedback! We're delighted to hear that our staff provided great service, were courteous, and extremely helpful. Your satisfaction is our priority, and we appreciate your kind words. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

hyun

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Hyun,Thanks for your stay and choosing our hotel as it was convenient and close to your points of interest. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to your next stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

Aracely

2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Aracely,Thank you for providing your rating. We appreciate your feedback. If there are specific areas where we can improve to enhance your experience in the future, please feel free to share your thoughts. We strive to meet and exceed our guest's expectations, and your input is valuable to us. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Mary

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 9일
Dear Mary,Thank you for your feedback and for rating your experience 3/5. We appreciate your input and would love to know more about how we can enhance your stay. If there are specific areas where we can improve, please feel free to share. We value your business and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Viviennia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Viviennia,Thank you for the perfect score! We're thrilled to receive a 10 out of 10 from you. If there's anything specific that made your stay exceptional or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Espana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My experience was normal. Staff was professional and pleasant. Nothing outstanding or unique happened. I will say, this was not my first choice; however, I was pleasantly surprise of how comfortable I was. I was looking for same hotel, however, in a different location. I am glad I stayed at this particular location. Thank you
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 17일
Dear Espana,Thank you for choosing our hotel and taking the time to share your experience. We appreciate your acknowledgment of our professional and pleasant staff. While your stay may have been routine, we're thrilled to have pleasantly surprised you with our comfort. We're glad you stayed with us and hope to welcome you back, perhaps at a different location, ensuring another comfortable and positive stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lauren

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very clean and spacious. On a back street away from the highway. No complaints about the room or the upkeep. I would highly recommend the hotel if anything a affordable clean room to stay in. Breakfast was eggs sausage waffels and cereal. Pool is heated but still pretty cold.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Lauren,Thank you for taking the time to share your positive experience! We're thrilled to hear that you found the hotel clean, spacious, and well-maintained. It's great to know you had no complaints about the room and enjoyed the breakfast offerings. We appreciate your recommendation for affordable and clean accommodations. Regarding the pool temperature, we'll certainly look into it to ensure a more comfortable experience for our guests. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Bonnie

가족 여행
별로예요: 객실의 편안함
Bathroom
Using your bathroom was just a horrible experience, I have never seen a toilet so low, it was fit for a child and not an adult
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Bonnie,Thank you for sharing your concerns. We apologize for the inconvenience you experienced with the bathroom facilities during your stay. Our aim is to provide comfort for all our guests, and we regret that the toilet height did not meet your expectations. Your feedback is crucial, and we'll take this into consideration for future improvements to ensure a more accommodating experience for all. We hope you'll give us another opportunity to provide a more satisfactory stay in the future. Sincerely,Hotel Manager

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only complaint is the hot water was not hot, shower made noise. Place was perfect otherwise! Definitely stay here again!!
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 30일
Dear Lori,Thank you for sharing your experience with us. We're glad to hear that, overall, your stay was enjoyable. Your feedback about the hot water and shower noise is noted, and we apologize for any inconvenience caused. We'll address these issues promptly to ensure a more comfortable experience for you and our future guests. We're delighted that you found everything else perfect and look forward to welcoming you back on your next visit!Best Regards,Hotel Manager

4/10 - 별로예요

Reuol

가족 여행
Ask them to clean room by a certain time or they will not
2023년 10월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 23일
Dear Reuol,Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that you had concerns about the room cleaning. We value your input, and we'll review our cleaning procedures to ensure a more convenient and timely service for our guests in the future. If you choose to stay with us again, please don't hesitate to communicate your specific preferences or requirements to our staff during your visit. We aim to provide a more satisfying experience on your next stay.Sincerely,Hotel Manager

8/10 - 좋아요

John

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 21일
Dear John,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are glad to see that you had a positive experience overall, rating it 8 out of 10. We strive to provide exceptional service and a comfortable stay for all our guests, and we're thrilled that we were able to meet your expectations. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.Sincerely,Hotel Manager

8/10 - 좋아요

Joao

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my family stayed here for 2 nights, and it was nice. When we got to our room, it smelled like smoke. The staff was very polite and right away, accommodated us into a new room. The room was very spacious, with 2 TV's which made it easier to let the kids watch their own shows. The breakfast was great. The pool was great entertainment for the kids. We most likely would stay here again.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 10일
Dear Joao,Thank you for your review and for choosing our hotel for your family stay. We apologize for the inconvenience caused by the initial smoke smell in your room, but we are glad that our staff promptly accommodated you into a new room. We are delighted to hear that you enjoyed the spaciousness of the room, the convenience of having 2 TVs, and the great breakfast options. It's wonderful to know that the pool provided great entertainment for the kids. We appreciate your kind words and are thrilled that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Alma 님, Sterling

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was better than i expected. Clean and spacious. Staff was great. The
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Alma,Thank you for your positive feedback! We're thrilled to hear that your room exceeded your expectations in terms of cleanliness and spaciousness. It's also wonderful to know that our staff provided you with excellent service. We strive to make our guest's stays as comfortable and enjoyable as possible, and your comments are greatly appreciated. Should your travels bring you back to our area, we'd be delighted to host you again.Sincerely,Hotel Manager

2/10 - 너무 별로예요

greg

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Wet night
In the middle of the night the vent in the bathroom started leaking water into our bathroom Called the front desk several times an no answer.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Greg,We sincerely apologize for the inconvenience you experienced during your stay with us. A leaking vent is certainly not the kind of experience we want our guests to have, especially in the middle of the night. We also apologize for the lack of response when you called the front desk. Your feedback is valuable, and we take these issues seriously. We will investigate the cause of the leak and address it promptly. Additionally, we will review our procedures to ensure that guests can always reach our staff, especially in case of emergencies. We appreciate your understanding and hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a much-improved experience. Your comfort and satisfaction are important to us, and we will strive to make your next stay more pleasant.Sincerely,Hotel Manager

10/10 - 훌륭해요

Michele

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Michele,Thank you for your perfect score! We're delighted that your experience with us was exceptional. Your 10 out of 10 rating means a lot to us and serves as a testament to our commitment to providing the best service possible. We're thrilled to have met your expectations, and we can't wait to host you again for another outstanding stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself was great, the staff was friendly. The downside of my stay was that the room I booked and paid for wasn’t available once I arrived. However, the staff upgraded the room I was given and still made for a great weekend
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 27일
Dear Brian,Thank you for your feedback, and we apologize for the inconvenience you experienced with the room mix-up. We're pleased to hear that our staff was friendly and accommodating, and we're glad they were able to provide you with an upgraded room to make your weekend enjoyable. Your understanding is greatly appreciated, and we look forward to the opportunity to host you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Marjorie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Plenty of Space
Suite was spacious and comfortable with two tvs so that my husband could watch football and i could watch something else.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 27일
Dear Marjorie,We're delighted to hear that you enjoyed the spacious and comfortable suite during your stay, and that the two TVs allowed you and your husband to watch your preferred shows. Your comfort is important to us, and we're thrilled that we could provide a relaxing and accommodating experience. We hope to welcome you back for more enjoyable stays in the future!Sincerely,Hotel Manager

8/10 - 좋아요

Thania

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal muy amable y atento
2023년 9월에 7박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 27일
Dear Thania,Thank you for your kind words! We're thrilled to hear that you encountered a very friendly and helpful staff during your stay. Providing exceptional service is our priority, and we look forward to welcoming you back for more great experiences in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast and friendly staff. Access to the property is not the best.
2023년 9월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 23일
Dear Ryan,Thank you for your feedback. We're delighted to hear that you enjoyed the great breakfast and found our staff friendly. However, we apologize for any inconvenience you experienced with the access to the property. We appreciate your input, and we will look into ways to improve the accessibility to ensure a more seamless experience for our guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for another positive stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Review
Very clean and well decorated hotel. The room was spacious and well appointed. The price was reasonable and included free breakfast, which was good.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 22일
Dear Patricia,We're delighted to hear that you had a positive experience during your stay at the hotel. It's great to know that you found the hotel very clean, well decorated, and the room spacious and well-appointed. The fact that you found the price reasonable and appreciated the complimentary breakfast adds to the value of your stay. Your feedback is much appreciated, and we hope to continue providing you with excellent accommodations and service on your future visits. If you ever have any specific requests or suggestions to make your stays even more enjoyable, please don't hesitate to share. Thank you for choosing us, and we look forward to welcoming you back!Sincerely,Hotel Manager

6/10 - 괜찮아요

Darryl L. 님, CENTREVILLE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There aren't a lot of restaurants near the hotel property; breakfast was included, but the Sunday morning I was there, a group of kids were huddled around the bar area where the food was, eating, instead of sitting at tables, and there was no food being put out for guests.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Darryl L.,Thanks for the stay and the feedback. We value your input, and we're always looking for ways to improve our services. Thank you so much for staying with us, and we hope you will visit us again soon.Sincerely,Hotel Manager

10/10 - 훌륭해요

Michael

출장 여행, 가족 여행
Nice place
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 14일
Dear Michael,Thank you for your kind feedback. We're glad to hear that you found the place nice during your stay. If you have any specific comments or suggestions for improvement, please feel free to share. We hope to have the opportunity to welcome you back in the future for another pleasant experience.Sincerely,Hotel Manager

6/10 - 괜찮아요

shakyra

연인과의 여행
좋아요: 청결 상태
The guy that checked me in asked for a card to put on file for accidents. That’s completely understandable but do not check people in at the first computer and have the sign about it being a hold of 150 for a 2 night stay. I have been staying at this hotel for many years but i will never stay again. All it takes is communication young man.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 6일
Dear Shakyra,I'm sorry to hear about the frustration you experienced during your recent stay due to the check-in process and the hold on your card. We understand that clear communication is essential, and we apologize for any inconvenience you faced. Your feedback is valuable, and we will address this issue with our team to ensure a smoother and more transparent check-in process in the future. We appreciate your loyalty over the years, and we hope you'll reconsider staying with us again in the future, where we can provide you with a more positive experience. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hassle free stay with friendly front desk and a good breakfast. Superb room; it was more like a suite.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 5일
Dear Bruce,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager

8/10 - 좋아요

Lorna P

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Favorite Get Away
Flexible accommodating staff. My get away place for years.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 1일
Dear Lorna P,We're delighted to be your go-to getaway for years! It's fantastic to hear that our accommodating staff has consistently provided you with a flexible and enjoyable experience. Thank you for your loyalty, and we can't wait to welcome you back for many more years of relaxation and comfort.Sincerely,Hotel Manager