After driving 9 hours, I was tired and just wanted to lay down. When I arrived there was nobody at the front desk. I even looked in the office, nobody to be found, I ended up waiting for at least 15 minutes. He finally showed up, said sorry for the wait, I was helping someone set up their TV. Well if that's the case, leave a note at the front desk. I was trying to cancel my reservation and go somewhere else but Expedia website was having issues. Also, I know the hotel has no control over this but there was somebody that left at 3:30 in the morning with a loud diesel truck outside of my room that let it idle for 20 minutes. Drove away then came back 20 minutes later and parked with their headlights at my window and proceeded to idle another 15 to 20 minutes, very rude. Some people have no clue!