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선카디아 리조트 - 데스티네이션 바이 하얏트 레지던스 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 852개 이용 후기 중 423개" "
평점 8 - 좋아요. 852개 이용 후기 중 191개" "
평점 6 - 괜찮아요. 852개 이용 후기 중 115개" "
평점 4 - 별로예요. 852개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 852개 이용 후기 중 44개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스
The main large was under construction so we were put in the Inn, which needed some maintenance and updating.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Tonya 님, Wenatchee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 16일
Dear Tonya,Thank you for taking the time to share your 4-star review with us. .We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The unit we stayed in is dated and the kitchen wasn’t well equipped with cooking utensils e.g. cookie sheets. The common areas were dated as well.
2024년 4월에 3박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 16일
Dear Karen,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia, including the kitchen being well equipped.We take all feedback seriously, and your comments regarding the unit and common areas being dated are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

10/10 - 훌륭해요

Jung Mann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 16일
Dearest Jung Mann,From the bottom of our hearts, thank you for your incredible 5-star review! We hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

4/10 - 별로예요

Katherine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Disappointed to discover at check-in the lobby, restaurants and bars were all under renovation. The bar was 21 and they had added no additional seating in the adjoining room so nowhere to sit as a family. Unfortunately we had not read the reviews as had been to this property previously so we were unaware of the renovation and it wasn’t indicated for anywhere else.
2024년 4월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 16일
Dear Katherine,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience and frustration caused by our renovation.Your feedback is crucial to helping us identify areas for improvement. We're already taking steps to address the issues you raised. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

10/10 - 훌륭해요

Alison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was beautiful! So quiet and cozy, but still lively at night. Loved staying here.
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 16일
Dearest Alison,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed the scenery, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Bharath Vishnu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 16일
Dearest Bharath Vishnu,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Mayra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I'm coming back
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 3일
Dearest Mayra,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 - 괜찮아요

Anne 님, honolulu

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Positives: 1) Breath taking views. Splurge for a room with a view. 2) very nice room, comfortable beds 3) Friendly staff 4) Keurig with pods in the room Negatives: 1) Main restaurant/entrance being renovated as of March 2024. So photos of front lobby/restaurant are misleading/not there. Also, options for food was visit the bar (not available for under 21), take out, room service, or go to the restaurant at The Inn down the road. Didn’t realize this until we arrived at 6pm, so ended up with room service as we were traveling with kids and no reservations at the Inn restaurant. On the plus side, food was good. 2) Room was clean, but found old gummy bear under bed and used Keurig pod in the coffee set-up 3) Jacuzzi wasn’t working … colder than the pool 4) dirty wine glasses left about the community firepit (still there at 930am) 5) Ample, friendly staff … but unclear what they were all doing. Overall, the view from our room made up for all of the shortcomings of the “resort”. Not sure id stay here again and pay a resort fee for a cold jacuzzi and unkept facilities.
2024년 3월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 3일
Dear Anne,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about misleading photos, jacuzzi and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia. Please reach out to us directly at [contact information] to discuss your experience further and explore how we can make your next visit exceptional.

4/10 - 별로예요

Robert

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Stayed here previously and enjoyed it. However, when I reserved and prepayed, I was not notified that my room would be in another unconnected building away from the main lodge. When we got to the room, the keys didn't work and no attendants to help. The room was cold all night and we found in the morning the air conditioner was on with no heat. The hot water also had a terrible taste. Made a mistake and made coffee with it. Not happy!!
2024년 3월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 3월 19일
Dear Robert,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience and frustration caused by the room you booked not being available and the taste of the hot water.Your feedback is crucial to helping us identify areas for improvement. We're already taking steps to address the issues you raised, including the taste of our hot water and the heating issues. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves. Please contact us directly at [contact information] to discuss your experience in more detail and explore how we can make things right.

6/10 - 괜찮아요

Ankush

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Renovations were going on, limited dining, walk to river was closed, bon fire was only on the front side.
2024년 2월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 3월 19일
Dear Ankush,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about renovations and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay. These renovations can be frustrating, but we assure you that they are much needed, and we cannot wait to show them off!We value your patronage and hope you'll give us another opportunity once the renovations are complete to showcase the new true potential of Suncadia.

10/10 - 훌륭해요

Lyudmila 님, Kent

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great weekend getaway
2024년 3월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 3월 11일
Dearest Lyudmila,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your weekend getaway, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So many activities. The Spa Services were amazing. The Fitness center pool and facilities were very clean. Service great. Food was not so good for the price.
2024년 3월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 3월 11일
Dearest Christina,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed The Glade Spring Spa and our restaurants, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 - 괜찮아요

Susan

단체 여행
별로예요: 숙박 시설 상태 및 시설
There was only one working elevator but also no option to use stairs to get down to the lobby from your room. The fire stairs put you outside in inconvenient areas so you have to walk around until you find an entrance. The food at any of the restaurants is basically the same and expensive. I paid $22 for a completely cold standard breakfast. The winery for dinner offers a Seasonal Fruit plate for $22, then it is offered for $17 for breakfast. Either way it’s stupid expensive for fruit.
2024년 3월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 3월 7일
Dear Susan,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about our elevator being our of service and the cost of restaurants on property and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

10/10 - 훌륭해요

Lyudmila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful place.
2024년 2월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 3월 7일
Dearest Lyudmila,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed the beauty of the resort, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 - 괜찮아요

Anton

2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 28일
Dear Anton,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

6/10 - 괜찮아요

Stacie

가족 여행
좋아요: 청결 상태
We have taken our boys to Suncadia through the years as they were growing up. We haven’t been there for four years and my, things have changed. They had the restaurant closed for renovations, so the lobby area, which used to be beautiful and boast a great place to sit with a drink (hot chocolate for the boys!) was drastically affected. I was sad we did not know of this when booking. Especially since we went over Presidents’ Day weekend and expected to relax on property. Nothing was really open around Suncadia. Overall, it was a disappointing stay and everywhere seemed ran down. Will not be going back again.
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 28일
Dear [Guest Name],We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about our renovation and lack of amenities and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

10/10 - 훌륭해요

Laura 님, Kirkland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 28일
Dearest Laura,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments you created here will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

4/10 - 별로예요

Heidi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 28일
Dear Heidi,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience you may have encountered.Your feedback is crucial to helping us identify areas for improvement. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

10/10 - 훌륭해요

Aliaksandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Quiet, cozy, stylish (in the good sense of the word) Europe. The rooms are very comfortable, everything is chosen with taste. When you are there, you want to move slowly, breathe deeply and smile.
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 22일
Dearest Aliaksandra,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed out vibes and the comfortability of our rooms, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Tatiana

2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 3일
Dearest Tatiana,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

4/10 - 별로예요

Courtney

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was under construction and had no restaurant or lobby They nickle and dimed for every activity
2024년 2월에 3박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 22일
Dear ,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience and frustration caused by our much-needed renovations.Your feedback is crucial to helping us identify areas for improvement. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance again.

10/10 - 훌륭해요

Bahram

Excellent
2024년 2월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 22일
Dearest Courtney,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 28일
Dearest Stephen,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Dean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 15일
Dearest Dean,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed everything at Suncadia, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Sergey

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay Was absolutely amazing, the staff was helpful and very attentive. I liked how it wasnt too busy...
2024년 2월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 2월 15일
Dearest Sergey,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed our amazing staff, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Roman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice👍👍
2024년 2월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 2월 15일
Dearest Roman,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

8/10 - 좋아요

Lisa 님, Kirkland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the Inn for one night and enjoyed the experience. Our room was quite nice and quiet, with a lovely view of the golf course. Checking in at the Lodge was a bit inconvenient, as it is a separate building down the road, but the staff were all very kind and helpful. We had heard that the Lodge was under renovation and it was slightly chaotic, as advertised. We are very familiar with Roslyn and went into town for dinner, rather than staying at the Inn and having dinner in their restaurant. One of the staff members mentioned that the Inn is up for renovation soon, which will be nice, as the property is definitely showing some wear. I will say that the bed was terribly uncomfortable and the shower could have used a good scrubbing in the corners, with a bit of mold building up. Otherwise, everything was just fine for a one night stay. The area is just gorgeous and there are so many options for outdoor activities both on and off property. Loads of families at the Lodge, as that seems to be the hub for family-friendly activities.
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 5일
Dear Lisa,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia, including how you loved the golf views, and the service you received from our staff.We take all feedback seriously, and your comments regarding the check in process and the cleanliness of the showers are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

10/10 - 훌륭해요

Parker

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 5일
Dearest Parker,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

8/10 - 좋아요

Nazar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 5일
Dear Nazar,Thank you for taking the time to share your 4-star review with us. We take all feedback is valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

10/10 - 훌륭해요

Oleksiy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 2월 5일
Dearest Oleksiy,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Shubham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Place!!
2024년 1월에 2박 숙박함
답변 제공: Guest Service 님, 2024년 2월 2일
Dearest Shubham,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 - 괜찮아요

EDNA

2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 4월 3일
Dear EDNA,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

4/10 - 별로예요

brianna

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lodge is under renovation, which this was not disclosed upon reservation. The main restaurant was not open for dinner; we had to order room service which came 30 mins late with cold food due to the staff being overwhelmed. Additionally, a water main broke, which resulted in all guests being evacuated from the lodge around 10pm for 30 minutes to wait outside in below freezing weather. Management never addressed this issue with us or provided any apology or compensation. Following the broken water pipe, we never had proper hot water in our room for the remainder of our stay.
2024년 1월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear brianna,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience and frustration caused by our current renovation and the fire alarm.Your feedback is crucial to helping us identify areas for improvement. We're already taking steps to address the issues you raised. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

10/10 - 훌륭해요

Damir

2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear Damir - Thank you so much for the 5 star review! We appreciate you telling us about your wonderful experience. We look forward to welcoming you back to Suncadia!

6/10 - 괜찮아요

JaVonna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear JaVonna,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

4/10 - 별로예요

Kathy

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear Kathy,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

4/10 - 별로예요

Erwin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear Erwin,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

6/10 - 괜찮아요

Sandra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear Sandra,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

2/10 - 너무 별로예요

Denise

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower curtain with mold all over it, towels left out all over pool area frozen to the ground, dangerous, no where to walk bc it’s icy, no microwave or fridge in room even tho that was promised. 2 large containers of hot chocolate empty, so we had noting to drink while waiting hours for a room, and it’s dark outside. Waited 4 hours after check in time to get a room. Chaotic and crazy in the lobby. Jets broken on hot tub but you don’t know until you go out there in 1 degree weather.
2024년 1월에 1박 숙박함
답변 제공: Guest Service 님, 2024년 1월 24일
Dear Denise,We're deeply sorry to receive your 1-star review and read about your extremely negative experience at Suncadia. We understand your frustration and disappointment, and we sincerely apologize for the significant shortcomings you encountered during your stay, including The mold and chaos that was in our lobby Your feedback is crucial to us, and we're taking immediate steps to investigate and address the issues you raised. We're committed to making significant improvements to ensure no other guest experiences what you have gone through.We understand if you're hesitant to return, but we believe in making things right and would love to have you return.

10/10 - 훌륭해요

Igor

2023년 10월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear Igor,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

4/10 - 별로예요

Yuriy

2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear Yuriy,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations. Your feedback is crucial to helping us identify areas for improvement. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

10/10 - 훌륭해요

Boris

2024년 1월에 2박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dearest Boris,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Anastasiia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at the hotel. Overall everything was great!
2024년 1월에 3박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dearest Anastasii,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Siarhei

2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dearest Siarhei,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 24일
Dearest Kevin,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

8/10 - 좋아요

Margaret

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really liked the surrounding area and outdoor recreation options. However, check-in was long and our room was not ready and available until 5:50. Also, our dinner, in the dining room, was sub-optimal, there was just no taste to the dish. Our breakfast, in the dining room, was excellent! Not sure what the difference was.
2023년 12월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 24일
Dear Margaret,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia, including your breakfast at Portals.We take all feedback seriously, and your comments regarding The check in times and waits are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

10/10 - 훌륭해요

Maksym

2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 23일
Dear Maksym - Thank you so much for the 5 star review! We appreciate you telling us about your wonderful experience. We look forward to welcoming you back to Suncadia!

10/10 - 훌륭해요

Volodymyr

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 24일
Dearest Volodymyr,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 - 훌륭해요

Jose A

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Guest Service at Suncadia 님, 2024년 1월 24일
Dearest Jose A,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!