조감도

에스테렐 스위트, 스파 & 락 여행 후기

4 out of 5
에스테렐 스위트, 스파 & 락
39, boul. Fridolin-Simard, Estérel, QC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 932개 이용 후기 중 500개" "
평점 8 - 좋아요. 932개 이용 후기 중 293개" "
평점 6 - 괜찮아요. 932개 이용 후기 중 82개" "
평점 4 - 별로예요. 932개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 932개 이용 후기 중 26개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Marilee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tres belle chambre propre
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Martine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'endroit est parfait excellent service j'ai adorée mon sejour !
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Adela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On aime y aller. Mais ça devient trop cher, avec le resto et etc
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Frederic

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Merci ! Toutes étaient Super
2024년 3월에 1박 숙박함

8/10 - 좋아요

Clifford

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was clean and presentable. Facilities were good. Despite three restaurants, a very limited selection of food. Communication emails from them only in French makes no sense considering they are supposed to cater to tourists and Montreal's sizeable English-speaking community.
2024년 3월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 20일
Hello Clifford, Thank you for taking the time to share your review. We are pleased to see that you enjoyed some aspects of your stay, especially cleanliness. However, we take note of your comments regarding the limited choice of our restaurants and we will share them with the concerned department managers. Thank you for your feedback regarding our communications. Please note that all our communications can be received in both English and French. You have the option to choose your preferred language during your online reservation. By default, it is set to French, but it is your responsibility to change it if needed. In that case, all communications will be sent in English. It appears that all our other English-speaking clients are doing so.We look forward to welcoming you back to our establishment. Sincerely, Estérel Resort team

10/10 - 훌륭해요

Pierre-André 님, Montreal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 20일
Bonjour Pierre-André, Merci d'avoir pris le temps d'évaluer nos services, nous pouvons constater que vous êtes satisfait de votre séjour et nous en sommes ravis. Nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort

8/10 - 좋아요

Sokunthea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 11일
Bonjour Joe, Merci pour votre évaluation positive de nos services, nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Priscilla

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always great
2024년 3월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 11일
Dear Priscilla, Hello, we're delighted to see that, as always, you've enjoyed your stay with us. We look forward to seeing you again soon. Sincerely Estérel Resort Team

10/10 - 훌륭해요

Stephane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons adoré la chambre , elle etait très fonctionnelle et accueillante.
2024년 3월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 11일
Bonjour StephaneNous vous remercions d'avoir pris le temps de partager votre avis. Nous avons à cœur la satisfaction de nos invités et nous sommes ravis de lire que votre séjour a été à la hauteur de vos attentes. En espérant avoir la chance de vous accueillir de nouveau parmi nous.Cordialement, L'équipe Estérel Resort

6/10 - 괜찮아요

Melissa

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Il y avait un insecte dans le lit et les spa était mal propres
2024년 3월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 11일
Bonjour Melissa, Merci de vos commentaires. Nous sommes désolés de constater que votre séjour n’a pas été à la hauteur de vos attentes. Avez-vous partagé vos commentaires à un membre de nos équipes lorsque vous étiez sur place pour que nous puissions vous assister ? N’hésitez pas à communiquer avec nous si vous désirez nous faire part d’autres détails concernant votre séjour. Merci de nous avoir mis au courant de la situation. Nous espérons vous revoir parmi nous et regagner votre confiance. Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Jean-François

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 11일
Bonjour Jean-François, Merci pour votre excellente évaluation de 5 sur 5, nous sommes heureux de constater que vous avez aimé votre séjour parmi nous. À bientôt, L'équipe Estérel Resort

8/10 - 좋아요

Gabrielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super!
2024년 3월에 3박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 11일
Bonjour Gabrielle, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous avons à cœur la satisfaction de nos invités et nous sommes ravis de lire que votre séjour a été à la hauteur de vos attentes. En espérant avoir la chance de vous accueillir de nouveau parmi nous.Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Mélanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 8일
Bonjour Mélanie, Merci pour votre excellente évaluation de nos services, nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Annie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suite pratique et magnifique. Accès au spa très agréable.
2024년 3월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 8일
Bonjour AnnieNous vous remercions d'avoir pris le temps de partager votre avis. Nous avons à cœur la satisfaction de nos invités et nous sommes ravies de lire que votre séjour a été à la hauteur de vos attentes. En espérant avoir la chance de vous accueillir de nouveau parmi nous.Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Herlyne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 8일
Bonjour Herlyne, Merci pour votre excellente évaluation de nos services, nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort

2/10 - 너무 별로예요

Hanane

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restrant pas bon
2024년 3월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 5일
Bonjour Hanane, Nous sommes désolés de constater que vous n'avez pas apprécié votre repas dans l'un de nos restaurants. Étant donné que nous disposons de trois restaurants, nous aurions aimé savoir lequel ne vous a pas satisfait afin de pouvoir partager vos commentaires avec l'équipe concernée. Avez-vous fait part de vos commentaires à l'un de nos Maîtres d'Hôtel afin de pouvoir les transmettre à notre équipe et d'améliorer votre expérience lors de votre prochaine visite ?Nous vous remercions de votre retour et espérons avoir l'opportunité de vous accueillir à nouveau dans des conditions qui répondent à vos attentes.Cordialement,L'équipe Estérel Resort

10/10 - 훌륭해요

Alexandra

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Marcel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 5일
Bonjour Marcel, Merci pour cette excellente note ! Nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Stephane 님, La Prairie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great site. Spent New Year's Eve and had a great time. Wine tasting was excellent experience.
2023년 12월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 3월 5일
Hello Stephane, Thank you for sharing your experience! We're thrilled to hear that you had a great time spending New Year's Eve with us and that you enjoyed the wine tasting experience. We hope to welcome you back again soon for more memorable moments. Cheers!Estérel Resort Team

6/10 - 괜찮아요

Cassandre

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Djamel

가족 여행
Les installations de spa étaient hors service. : bain vapeur et sauna non fonctionnels
2024년 2월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 19일
Bonjour Djamel, Nous vous remercions pour votre retour et nous sommes désolés pour les inconvénients causés par l'indisponibilité de nos installations de spa. Nous comprenons votre déception et nous tenons à vous informer que nous devons effectuer des entretiens imprévus en raison d'un bris soudain. La commande de pièces nécessaires peut engendrer des délais pour la réparation complète des installations, notamment le bain vapeur et le sauna. Nous nous excusons pour tout désagrément et nous travaillons diligemment pour résoudre la situation le plus rapidement possible. Nous vous remercions de votre compréhension. Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Bonjour David, Nous remercions pour votre excellente note ! Nous espérons vous revoir parmi nous très bientôt.Cordialement, L'équipe Estérel Resort

8/10 - 좋아요

Marie-Josee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bel endroit bien que dispendieux. Propreté des spas a revoir. L’eau n’était pas très propre. Chambre très bien.
2024년 2월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Bonjour Marie-Josée, Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis que vous ayez apprécié l'ambiance de notre établissement ainsi que la qualité de nos chambres. Cependant, nous sommes désolés d'apprendre que la propreté de nos spas n'a pas été à la hauteur de vos attentes. Votre retour est précieux et nous prendrons des mesures immédiates pour améliorer la situation. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience irréprochable lors de votre prochaine visite. Merci de votre compréhension et de votre confiance.Cordialement, L'équipe Estérel Resort

6/10 - 괜찮아요

Stefanie

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hot pools were NOT clean. The 4 we tried all had filmy bubbles and foam at the surface of the water, as well as an accumulation of gunk around the walls. We were there in the evening so I figured it was because many people who used it during the fay were wearing lotions and the body oils had caused all of it except the tubs were still dirty the following day when we used them. Just disgusting.
2024년 2월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Hello Stefanie, Thank you for taking the time to leave a review regarding your stay.We sincerely apologize for the disappointing experience you had with our hot pools. Maintaining cleanliness and hygiene is of utmost importance to us, and we regret that we fell short of your expectations during your visit. Your feedback is invaluable, and we will address the issue promptly to ensure such incidents do not recur. Please rest assured that we are taking appropriate measures to improve our standards. We hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this matter to our attention.Sincerely, Estérel Resort Team

10/10 - 훌륭해요

Fannie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Très moderne et agréable. Supers installations spas.
2024년 2월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Bonjour Fannie, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous avons à cœur la satisfaction de nos invités et nous sommes ravies de lire que votre séjour a été à la hauteur de vos attentes. En espérant avoir la chance de vous accueillir de nouveau parmi nous.Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Mylene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Les suites sont parfaites
2024년 1월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Bonjour MyleneNous vous remercions d'avoir pris le temps de partager votre avis. Nous avons à cœur la satisfaction de nos invités et nous sommes ravies de lire que votre séjour a été à la hauteur de vos attentes. En espérant avoir la chance de vous accueillir de nouveau parmi nous.Cordialement, L'équipe Estérel Resort

8/10 - 좋아요

Isabelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Marketing, Relations Clients 님, 2024년 2월 19일
Bonjour Isabelle, Merci d'avoir pris le temps d'évaluer nos services. Nous espérons avoir la chance de vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

8/10 - 좋아요

Manon

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Diarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved everything about the property. The room was beautiful, spacious & clean. It had a microwave, plates, etc. We could bring our own food & just reheated it. The hot tubs were a bit crowded but I can understand why. The view was stunning & the dinner at the restaurant was delicious. Can’t wait until next time.
2023년 12월에 3박 숙박함
답변 제공: L'équipe Estérel Resort 님, 2024년 1월 26일
Hello Diarah, Thank you very much for your excellent review. We really appreciate you taking the time to share your experience with us. We are delighted to see that you especially enjoyed your suite as well as the view and your dinner at the restaurant.Thank you for choosing Esterel Resort for your getaway! We look forward to welcoming you soon.Sincerely, The Estérel Resort team

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort
2024년 1월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Hello Christian, Thank you for your kind words! We're thrilled to hear that you found our resort beautiful. We strive to create a serene and welcoming environment for all our guests to enjoy.We value your feedback and hope to have the pleasure of welcoming you back in the future.Cordially, Estérel Resort Team

8/10 - 좋아요

Cheryl

연인과의 여행
좋아요: 편의 시설/서비스
Very enjoyable stay. Spa service was excellent.
2024년 1월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Hello Cheryl, hank you for sharing your feedback! We're delighted to hear that you had a very enjoyable stay with us and that you found our spa service to be excellent. Providing exceptional service and ensuring our guests have a wonderful experience is our top priority. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Best regards, Estérel Resort Team

6/10 - 괜찮아요

Marie Frédérique

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff was terrible. We pay such an expensive amount to stay for the night the least they can do is have good staff and good customer service. Basically check out is at 11, but we were getting a massage at 12 and we asked if we can leave the room at 11:30 and they refused. We had to put our bag in a space that is not even locked! Everyone has access to it, very unsafe. Then we had until 10:30 to make it to the breakfast restaurant and they refused to let us in because it was 10:35… we thought that customer service was terrible and they really affected our stay and our enjoyment. We will not be revisiting this facility.
2024년 1월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Hello Marie-Frédérique, We sincerely apologize to hear that your experience with us did not meet your expectations. Regarding late checkouts, they depend on the arrivals of the next guests and are subject to availability. It is crucial to request this in advance, as we may not be able to provide this service at the last minute.We appreciate your feedback, and we will share your comments with our internal teams to enhance our services. Your input is valuable to us, and we are continually working to improve and provide an optimal experience for our guests.Kind regards,Estérel Resort Team

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dispendieux mais Magique et excellent service
2024년 1월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Bonjour Mario, Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de lire que vous avez trouvé notre service excellent et que vous avez apprécié l'aspect magique de votre expérience.Nous comprenons que nos tarifs peuvent être considérés comme élevés, mais nous sommes ravis de constater que la qualité de notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes reconnaissants de votre précieux commentaire.Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience tout aussi magique.Cordialement,L'équipe Estérel Resort

8/10 - 좋아요

MICHEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ice around outside spa danger !!!
2024년 1월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Hello Michel, Thank you for your feedback; we will share it with our maintenance team. Regards,Estérel Resort Team

10/10 - 훌륭해요

Brigitte

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 9일
Bonjour Brigitte, Merci pour votre excellente évaluation de nos services, nous espérons vous revoir très bientôt.Cordialement, L'équipe Estérel Resort

8/10 - 좋아요

Audrey

2024년 1월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Bonjour Audrey, Merci d'avoir évalué nos services. Nous espérons vous revoir très bientôt parmi nous. Cordialement, L'équipe Estérel Resort

2/10 - 너무 별로예요

Bahman 님, Laval

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will never trust Expedia for reservations: first the Hotel asked to charge me more than what I had already dealt with Expedia. Then came the worst surprise: my reservation included breakfast for two but they charged me for it as it wasn't mentioned anywhere at the hotel and guess how much? More than 33$ per person!!! Either Expedia or Esterel Resort or both are doing a very disappointing job 😞😞😞
2023년 12월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 9일
Hello Bahman,We understand that your experience was not up to your expectations and would be happy to know the reason for this so that we can improve our services. You can contact us directly if you would like to give us more details about your stay. We wish you a nice day,Estérel Resort Team

10/10 - 훌륭해요

Serhii

2023년 12월에 3박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Bonjour Serhii, Merci pour votre excellente évaluation de nos services, nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

8/10 - 좋아요

Samira

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice spas.
2023년 12월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Hello Samira, Thank you for your positive feedback! We're glad you enjoyed our spas. We look forward to welcoming you back soon!Estérel Resort Team

10/10 - 훌륭해요

Phimmasone

2023년 12월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Bonjour Philmansone, Merci de votre excellente évaluation de nos services, nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort.

10/10 - 훌륭해요

Lyne

2023년 12월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 4일
Bonjour Lyne, Merci de votre excellente évaluation de nos services, nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Anik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 4일
Bonjour Anik, Merci de votre excellente évaluation de nos services, nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

8/10 - 좋아요

Julie

2023년 12월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 5일
Bonjour Julie, Merci de votre évaluation de nos services, nous espérons vous revoir parmi nous très bientôt. Cordialement, L'équipe Estérel Resort.

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 4일
Bonjour Andrew, Nous vous remercions pour votre excellente évaluation de nos services, nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort

6/10 - 괜찮아요

MELHEY

가족 여행
좋아요: 청결 상태, 객실의 편안함
No snowshoeing or country skiing
The trails were closed we couldn’t have outdoor activities. No warning before checking in😞
2023년 12월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 2월 12일
Hello Melhey, Hello and thank you for your feedback. It's important to note that the trails are not located on our property, but at Parc Estérel. If the owners deem it necessary to close the trails for maintenance, safety, or due to the inclement weather we have experienced, we must follow their instructions. Additionally, it's worth considering that we have received a significant amount of rain, which has caused considerable damage to the trails. Our website mentions in the winter activities section: "Please note that trails may be closed without notice, depending on their condition and the temperature." We appreciate your understanding.Best regards, Estérel Resort Team

8/10 - 좋아요

Michel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 4일
Bonjour Michel, Merci d'avoir pris le temps d'évaluer nos services, nous espérons vous revoir très bientôt parmi nous. Cordialement, L'équipes Estérel Resort

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 4일
Bonjour Linda, Nous tenons à exprimer notre sincère gratitude pour la fantastique évaluation que vous avez bien voulu accorder à nos services, avec une note parfaite de 10/10. C'est pour nous une immense source de satisfaction de savoir que votre expérience parmi nous a été à la hauteur de vos attentes.Cordialement, L'équipe Estérel Resort

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful relaxing getaway! Le Voilier was beyond what we expected. Food and service were exceptional! Thank you to all of the kind and welcoming staff members as well, made us feel welcome. Can’t wait to be back soon. Cheers!
2023년 11월에 2박 숙박함
답변 제공: Marketing, Relations Clients 님, 2023년 11월 29일
Dear Nicholas,Thank you so much for taking the time to share your positive experience ! We are delighted to hear that your getaway exceeded your expectations and that you found our food and service exceptional.Our team takes great pride in providing a welcoming and enjoyable environment for our guests, and we're thrilled to know that you felt well taken care of by our kind and welcoming staff members. Your appreciation is truly rewarding.We can't wait to welcome you back soon for another wonderful and relaxing stay. Best regards,Estérel Resort Team

10/10 - 훌륭해요

Sebastien

2023년 11월에 1박 숙박함
답변 제공: Marketing, Relations Clients 님, 2024년 1월 4일
Bonjour Sébastien,Merci pour votre excellente évaluation de nos services. Nous espérons vous revoir très bientôt. Cordialement, L'équipe Estérel Resort