"It was a great property, and I really enjoyed my stay. The only downside was not being able to reach reception when I needed them, which was unfortunate; however, the manager handled it professionally, and I recommend the hotel, especially for business and a more peaceful trip."
"I stayed here again after a wonderful experience last year and it was nice and the staff was kind as always. My only issue this time around was the noise with the construction happening on the property making it next to unbearable to take a nap after walking around the city. But getting a different room was so easy as the girl in the front made the process seamless and easy and she was understanding when I explained this to her, I really appreciated that especially with so many people coming left and right she was very intentional in her interaction with me and just demonstrated exceptional customer service. The only negative experience I had staff-wise was a member of the housekeeping staff who kept knocking at our door for us to get out of the room and he kept coming back until I found a way to tell him that we had a late check out, the misunderstanding and him coming back and forth was I guess due to the language barrier as he said he was from Afghanistan and spoke no English or French. Normally I would look past that but he was just extremely rude even after I explained everything to him. I don’t know how they manage these things but I hope there’s a system in place letting staff know who has late check out and ensuring they can communicate with clients because it was a let down after such a great overall experience. Nonetheless I appreciate the staff here for being so welcoming and ensuring our stay was comfortable!"
"Excellent hotel! The service, rooms, spa, and views were all amazing. Valerie even upgraded me to a room on the 19th floor! I highly recommend this hotel"
"Great location, lots of restaurant options and about a 5 min walk to the Grand Place. Only issues were I had to get my room key reprogrammed daily, create an account for the wifi and I was on the 1st floor facing a very noisy and busy street."
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