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코트야드 바이 메리어트 플로렌스 여행 후기

3 out of 5
코트야드 바이 메리어트 플로렌스
2680 Hospitality Blvd, Florence, SC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 526개 이용 후기 중 228개" "
평점 8 - 좋아요. 526개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 526개 이용 후기 중 62개" "
평점 4 - 별로예요. 526개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 526개 이용 후기 중 60개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, updated, excellent staff.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Octavio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and clean rooms, relaxing, pool, gym. That was a good experience. Thank you for your help and service!!! Gracias por su ayuda y services!!!
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

NIRVANI

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Jamie

출장 여행
좋아요: 편의 시설/서비스
It was extremely clean and the room was very nice and clean as well. Very modern look and well maintained. The staff was very nice and polite. Everything was happy to be of service.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly, easy check in and check out. Pool open until 11 pm was excellent. Walking distance to Florence Center
2024년 5월에 1박 숙박함

8/10 - 좋아요

Roderick 님, Aldie

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean although the tub is old and has seen better days, modern room furnishings, new carpet; breakfast was not available when staff did not show up for work, yikes, but will stay here again because of the Marriott high grade for cleanliness.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Ana 님, Newark

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
The place was nice clean,I will stay again.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean room
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

CARMEN

2024년 4월에 1박 숙박함

4/10 - 별로예요

Alice

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We were told we had a renovated room. The room had a filthy tub full of putty and grout chips. Toilet was dirty. I thought pet friendly hotels isolated pets to designated rooms. There is a small dog and a huge dog in room next to us. Third floor. Given new room. Room renovated but has old wall a/c. A/C on blast. Room just cool. The woman in front of us requested that she not be in first floor. Desk attendant clearly put out. We will be out early and in our way.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Clark

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Melton

출장 여행, 가족 여행
좋아요: 직원 및 서비스
It was close to my event
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Wes

You overbooked and had no room available for me. Moved me to nearby Hilton.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Annette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was an expensive disappointment. About a year ago, I had the French Toast at the same hotel and it was terrific with nice thick pieces if toast, perfectly prepared. This time, the toast was just thin grocery store bread and it was overcooked -- too hard for the plastic utensils. I ate it with my hands. The coffee was good. With the tip, breakfast was $19.50 -- way too much.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Victoria

The water pressure was not up to Marriott standards. I live in Florence and got the room because the plumbing at my residence was being worked. Imagine my surprise when there was very little water pressure to take a shower.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Joanne 님, Nepean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The smoke detector in our room needed a battery, they had no spares nor could they move us to another room. Could not get breakfast, the bistro cook called in sick and they had no backup.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Phillip

단체 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The fire alarm goong off at 230 am! Cold showers, pool closed.. untrained staff.. in my opinion management dropped the ball! Dont know that id ever stay here again or reccomend to a friend..
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Wes

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Unable to gain access to my room until after 6PM.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
"Thank you for a delightful stay! Your impeccable service and comfortable accommodations made my visit truly enjoyable. Looking forward to returning soon."
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Jennifer 님, Roswell

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our shower water was dirty brown. Dirty enough that the clean white towel was covered in brown “rust like” coloring. During the night our A/C somehow automatically switched to heat and we woke up to the room temperature being 85 degrees! To top it all off, the hotel is under renovation, making handicap parking an inconvenience and it being noisy. Overall, a very unimpressive stay.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Abe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a nice stay and enjoyed our time there. The room was nice, staff friendly. Only downside was the adult beverages were very expensive.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Veradie 님, REX

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Ray

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Fred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
easy to find. Under construction made parking difficult
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Under renovation
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude Customer Service-STAY AWAY
2023년 12월에 1박 숙박함

4/10 - 별로예요

Mike

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Jayapragash

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room with them and I was in a position had to change rooms due to cleanliness. The room they put me in it was mold everywhere and the room smelled horrible the room smelled like an ash tray and clearly I booked a non smoking room and the sheets and bed spread was filthy, oven not working and also intercom not functioning so every time have to come down. Because of the time i was too tired to not entertain and book another room. The manager at that time said they were going to give me a refund. I told the clerk and she told me the housekeeping crew was gone so they gave me a new mate and sheets. This process took two hours to settle down. This was the worst experience I ever had with a hotel. During checkout time they told me that in order to get a refund I had to go through Expedia and Expedia has to call them in order to get my refund(Giving me a round around).The entire stay was horrible. If i could give them a zero I would.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Leah

가족 여행
좋아요: 직원 및 서비스
Hmmm... Customer Service was great
Rob in the bistro was amazing. He makes this place great. Customer Service was good. My room however-The first one smelled funky and was dirty. The second had a strong perfume smell and a little dingy with stains everywhere. The people above us were loud for hours. We ended up calling and asking if the front desk would say something in which they handled it.
2023년 12월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!

10/10 - 훌륭해요

Walter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is always a plus. Staff was very courteous and kind. Gym, pool, bistro, lobby, everything, everywhere was spotless. The beds were comfortable, amazing! Glad we chose our stay here...
2023년 12월에 4박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for sharing your experience with us. We hope to welcome you back to our soon to be NEWLY renovated property on your next trip.

8/10 - 좋아요

Ycsen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Celeste

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to leave us a 10/10 review. Your review has brightened our day. We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.

10/10 - 훌륭해요

Mariah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to leave us a perfect score. We hope to welcome you back on your next trip!

10/10 - 훌륭해요

Everette

2023년 11월에 3박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to leave us a 5/5 review. It is always encouraging to receive positive feedback from those who matter the most - you! We hope to welcome you back on your next adventure.

4/10 - 별로예요

Francois

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
No food at the bistro
2023년 11월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to share your recent experience with us. We sincerely apologize that you received less than excellent service while staying at our hotel. Though it cannot undo the experience that you had, we have taken your comments and are actively working with the new Management team to insure this does not happen with future stays. Proper training regarding customer service and problem resolution are our top priorities with the changes we are making. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with stellar service AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

8/10 - 좋아요

Joyce

2023년 11월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to leave us a review. Your 4-star rating means a lot to us because our team works hard to make sure every guest has a great experience. Please let us know how we might serve you more effectively on your next visit, as we’re always seeking to improve. We’d love to have you stay with us again soon.

10/10 - 훌륭해요

Carol

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Cx
2023년 10월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to leave us a 5/5 review. We look forward to welcoming you back in the future.

4/10 - 별로예요

Cynthia 님, Charlotte

2023년 10월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to share your recent experience with us. We sincerely apologize that we fell short in delivering an excellent experience away from home. Though your experience cannot be undone, we are eager to share with you that we are actively working with the new Management team to on proper training regarding customer service and problem resolution. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with stellar service AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Terrible Experience
We came to check in for a one night stay that we had paid for in advance. The hotel clerk said there were no available rooms. They ended up trying to call a manager that they said would not answer. We had to find another hotel at 11pm and luckily I got my money back from hotels.com… I had 4 people in my party and we sat there for an hour and a half until the next shift came in to try and figure out the problem. We left without an answer and nobody reached out to me after the incident to make sure I was refunded. Good thing I booked through hotels.com
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Thakorbhai

좋아요: 숙박 시설 상태 및 시설
I did not get the room i booked it, put on the room with jacuzzi on living area . I have $20.00 is credited to my credit card. It not posted yet. hope credit shows on account in few days.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to leave us a 5/5 review. We are delighted to hear that you enjoyed your stay with us.

2/10 - 너무 별로예요

Tiffany

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not book here if you plan on arriving after 4pm check in!!! Booked a one night stay, I called them around 2pm to let them know we would be arriving later in the evening… called again around 10pm to make sure our room was ready and they tell me they overbooked and gave our room away. It somehow never occurred to them to call the guests they couldn’t accommodate to let them know to find other accommodations… Don’t even waste your time here! You’re better off at the Residence Inn down the street :)
2023년 10월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Hello Tiffany,Thank you for sharing your experience with us. Your feedback is very important to us as we keep them in mind while always working to improve our guest experience. Although your experience cannot be undone, we hope that you give us another chance in the future.

2/10 - 너무 별로예요

David

연인과의 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got in the room the bed was filthy, hairs under the mattress and on the sheets, there was a white film all over the head board we had to scrub off ourselves. Called the from desk and no one answered for sometime, no housekeepers on duty, no supervisors on duty just the desk clerk at 9pm on a busy Saturday night. I never complain but this is the most disgusting worst hotel I’ve ever been to.
2023년 10월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to share your recent experience with us. We sincerely apologize that you had hair under the mattress and on the bed sheets. We can assure you that this is not commonplace and though it cannot undo the experience that you had, we have taken your comments and are actively working with the new Management team to insure this does not happen with future stays. A heightened inspection process and one-on-one training with our team members is the starting point for our changes. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience you deserve AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you, Charles for the 10/10 review. We appreciate your business and hope to welcome you back soon.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were great.
2023년 9월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you peter for taking the time to leave us a 5/5 review. We are delighted to hear that you enjoyed the beds. We hope to have the opportunity to welcome you again.

10/10 - 훌륭해요

Vera

2023년 9월에 2박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to leave us a 5/5 review. We hope to welcome you back in the future.

10/10 - 훌륭해요

Tomekia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you kindly for leaving us a 10/10 review. We hope to welcome you back again soon.

6/10 - 괜찮아요

Tamela

가족 여행
별로예요: 숙박 시설 상태 및 시설
The hotel was a bit outdated in my room and the advertising of the pool and hot tub didn’t match also the pool was out of order.
2023년 9월에 2박 숙박함
답변 제공: Heather N., -TFA 님, 2023년 12월 28일
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!