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레지던스 인 메리어트 플로렌스 여행 후기

3 out of 5
레지던스 인 메리어트 플로렌스
2660 Hospitality Blvd, Florence, SC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 337개 이용 후기 중 208개" "
평점 8 - 좋아요. 337개 이용 후기 중 87개" "
평점 6 - 괜찮아요. 337개 이용 후기 중 22개" "
평점 4 - 별로예요. 337개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 337개 이용 후기 중 7개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

MacKenneth

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service from the entire staff that we interacted with. The Breakfast staff was just wonderful, very friendly and most helpful. The Breakfast was just excellent. We plan to visit this hotel whenever we are in the Florence area. Excellent!
2024년 4월에 2박 숙박함
답변 제공: Lisa 님, 2024년 4월 22일
Mackenneth,Thank you for taking the time to share your feedback! I am so happy we delivered a great experience for you!! I look forward to serving you again when your travels bring you back through!

4/10 - 별로예요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Needed suite care . More cleaning
2024년 4월에 1박 숙박함
답변 제공: Lisa 님, 2024년 4월 22일
Robert,Thank you for taking the time to share your experience with us. I apologize it was not up to standard during your stay. I hope you will consider giving us another try if your travels bring you back through.

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room and facility was great - was surprised by the lack of soundproofing in such a new build- not just outside noise - but adjacent room noise!!
2024년 3월에 1박 숙박함
답변 제공: Lisa 님, 2024년 4월 2일
Christopher,Thank you for taking the time to share your experience. I apologize for the noise disturbance during your stay. I hope you will come back and give us another try.

10/10 - 훌륭해요

PEDRO 님, Locust Manor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Confortable
2024년 3월에 2박 숙박함
답변 제공: Lisa 님, 2024년 3월 22일
Pedro,Thank you so much for your feedback! We look forward to seeing you again soon!

8/10 - 좋아요

Yolanda 님, Raeford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant, last minute stay. Friendly staff!
2024년 3월에 1박 숙박함
답변 제공: Lisa 님, 2024년 3월 11일
Yolanda,Thank you so much for the great review!! I am so glad to know we provided a memorable experience for you. We look forward to serving you again soon!

10/10 - 훌륭해요

Zaquavia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 2월에 1박 숙박함
답변 제공: Lisa 님, 2024년 2월 25일
Zaquavia,Thank you for taking the time to share your thoughts! We look forward to seeing you again soon

10/10 - 훌륭해요

Erika 님, lynchburg

2024년 2월에 1박 숙박함
답변 제공: Lisa 님, 2024년 3월 22일
Erika,Thank you so much for your feedback! We look forward to seeing you again soon!

10/10 - 훌륭해요

Roseline

2024년 1월에 1박 숙박함
답변 제공: Lisa 님, 2024년 2월 7일
Roseline,Thank you for taking the time to give us a great review! We look forward to seeing you again soon!

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice stay
답변 제공: Lisa 님, 2024년 1월 11일
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 - 훌륭해요

Phillip 님, Fort Lee

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will stay again. Thanks!
2024년 1월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

6/10 - 괜찮아요

Frances

좋아요: 직원 및 서비스
.needs major repairs
2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Frances,Thank you for your feedback. We hope to serve you again soon

10/10 - 훌륭해요

Crystal

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Crystal,Thank you for sharing your feedback! We hope to serve you again soon

10/10 - 훌륭해요

Sachin

별로예요: 숙박 시설 상태 및 시설
Properly looks old, beat down. Not a new property
2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Sachin,Thank you for sharing your experience. We look forward to serving you again soon

10/10 - 훌륭해요

Joseph

2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good Residence Inn
This is a very good Residence Inn. Importantly for me, it’s pet friendly. Despite having pets in the building, the rooms we have been in (5 stays), hallways and common area have no pet smell to me. My dog, however, knows who’s been there. The staff are friendly, food quality of the breakfast is reasonable. Beds are comfortable and rooms are in good condition.
2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Timothy,Thank you so much for the wonderful review!! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2024년 1월 11일
Cindy, Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

4/10 - 별로예요

John

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스
Requested room service after confirming eligibility. Request wasn't responded to. Room finishings were dirty, revealed extensive wear, poor upkeep.
2023년 12월에 2박 숙박함
답변 제공: Lisa 님, 2023년 12월 18일
John,Thank you for taking the time to share your experience. I apologize for not following through with service. I hope you will consider giving us another chance in the future.

10/10 - 훌륭해요

Nika 님, Miami Beach

2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 18일
Nika,Thank you for sharing your experience! I am so happy you enjoyed your stay!! We look forward to seeing you again soon!

8/10 - 좋아요

Beulah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay.
2023년 12월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 18일
Belulah,Thank you for sharing your experience! I am so happy you enjoyed your stay!! We look forward to seeing you again soon!

4/10 - 별로예요

Robert

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shower was not clean. Front desk staff just was not personable.
2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 4일
Robert,I apologize for your experience at our property. This is certainly not typical of our facility. I hope you will consider giving us another try in the future.

10/10 - 훌륭해요

Edwin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great place!
2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 12월 4일
Edwin,Thank you for sharing your feedback! I am so happy you were able to enjoy your stay. We look forward to serving you again soon

4/10 - 별로예요

Doran

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Mehh…
Evening check in staff hated their job apparently… not friendly at all. Room was run down and dated and not very clean. I am not sure how this hotel had a high rating on hotels.com. Breakfast staff was very nice.
2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 11월 27일
Mehh,thank you for sharing your feedback. I apologize that you did not enjoy your stay. I do hope you will consider giving us another try in the future.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast and breakfast hostesses were excellent. The hostesses were very friendly and welcoming. The buffet breakfast offered many delicious options!
2023년 11월에 1박 숙박함
답변 제공: Lisa 님, 2023년 11월 27일
Thomas,Thank you so much for your feedback. I am so happy you enjoyed your stay. We hope to host you again soon

2/10 - 너무 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away!
Stay away. This hotel stay was awful. The only room left was the accessible room with a walk in shower. The shower didn't drain properly at all so there was water all over the floor and leaking into the bedroom. We had to put towels all over the floor to use the bathroom because it was full of water. Everything was broken, the dishes were dirty. Overall awful experience. I waited at the desk for 15 minutes at checkout to explain how awful our stay was but no one came so I left. I called my third party hotel reservation line and they reached out to the hotel on our behalf and they refused to offer any sort of compensation or reimbursement. The room was not cheap either, $278/night!! What a rip off.
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 11월 27일
Sarah,Thank you for taking the time to share your feedback. I am sorry that you experienced these issues. I hope you will consider giving us another chance.

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Lisa 님, 2023년 10월 27일
Charles,Thank you for the great review!! We look forward to serving you again soon

2/10 - 너무 별로예요

Thomas

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Arrived at 11:15 pm for a one night stay. At 3:10 am someone tried to enter our Room!!! The front desk must have gave them our key and room also! The front desk person was so obviously asleep when we arrived because he asked us our room number when we were trying to check in!!!! He must have also been sleeping when he gave our key and room to another guest at 3:00 am!!!!
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 20일
Thomas,I apologize this was your experience at our hotel. This is certainly not typical of our property. I will be addressing these issues so that it does not happen again. Thank you for the feedback. My hope is next time you are in the area you will consider giving us another try.

10/10 - 훌륭해요

James

좋아요: 편의 시설/서비스
great
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 20일
James, Thank you for the great review! I am so happy you enjoyed your stay!! We look forward to serving you again soon!

10/10 - 훌륭해요

Svetlana

2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 11월 27일
Svetlana,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon

8/10 - 좋아요

Susan

2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 11월 27일
Susan,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
all was ok
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Tom, Thank you for sharing your feedback. I hope next time we can elevate your experience and make it amazing! I hope to see you again soon!

8/10 - 좋아요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A typical Marriott property Good in everything b ut not exceptional
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 - 훌륭해요

Rachelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

4/10 - 별로예요

Kristi

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Kristi,Thank you for taking the time to share your feedback. I apologize you did not have a great experience. I hope you will consider giving us another try in the future.

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was perfect
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

8/10 - 좋아요

Mimi

2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 - 훌륭해요

Jeremiah

2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 27일
JeremiahThank you for taking the time to share your review! We look forward to serving you again soon.

4/10 - 별로예요

CARLA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Carla,Thank you for taking the time to share your feedback. I hope you will consider giving us another try in the future.

10/10 - 훌륭해요

Melanie

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스
We enjoyed our stay here and really appreciated the breakfast. Staff was friendly. There were some maintenance issues in our unit, including a torn shower curtain and a broken toilet seat. Bed was comfortable. We would stay here again.
2023년 10월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Melanie,Thank you for taking the time to share your experience. I am glad my staff gave great service to you. I will be addressing the maintenance issues to ensure this does not happen again.We look forward to serving you again soon.

8/10 - 좋아요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 - 훌륭해요

AMBER 님, New Bern

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great! Best hotel breakfast I’ve had. Room was well equipped, clean, large and well maintained. I’d love to stay here again.
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice but dated
Great place to stay but a little dated and weathered. Staff super friendly and professional. Would recommend 😀
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

2/10 - 너무 별로예요

neil

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Appalling Experience
Checked in late Friday night. As soon as we entered the room it smelled terrible. Went to the bathroom and the toilet was overflowing with human excrement. Clearly the room had not been cleaned properly. Went back to reception the next room had food in the sink and the fridge had old moldy food left. Clearly again the room had not been cleaned properly. At this point we rang the front desk but the girl seemed uninterested. As were with a minor we stayed in the room but asked for a full refund as we were meant to be there for 2 nights. They refused the refund until I got the Hotels.com rep on the phone with the manager. Absolutely disgusting hotel do not stay here. The next day we booked into an IHG Holiday Inn Express nearby... extremely clean and well run.
2023년 9월에 2박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
neil,I apologize this was the experience you had at our hotel.This certainly is not typical of our property, and I will be addressing these issues directly. Thank you for bringing it to my attention. I hope you will consider giving us another try in the future.

10/10 - 훌륭해요

WILLIAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

8/10 - 좋아요

Michelle Bacchus- Mc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Short stay
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to book a hotel room last minute due to vehicle troubles on the interstate leading to it being towed to the next town which ended up being Florence. The room was very spacious and definitely met our needs with having 2 little kids. In the morning, they had a full breakfast which my husband said was the best he ever had at a hotel. Sharon and Cynthia were the two ladies who were overseeing the breakfast. They were such a huge blessing to us when we were full of emotions and literally stranded until we could locate and pick up a vehicle. These two ladies were so kind to our boys and were to attentive to keeping the tables clean and food up to par. It truly meant the world for their kind words and support. The little things really mattered. I would highly recommend this hotel. We would definitely stay again if we ever found our way to Florence.
2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 16일
Jessica,Thank you for taking the time to share your feedback! I can't wait to share this with Shron and Cynthia about a job well done!! I look forward to serving you again soon!

10/10 - 훌륭해요

James

2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 10월 10일
James,Thank you for the great review! We look forward to serving you again soon!

10/10 - 훌륭해요

David 님, Victorville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast is the best ever. The staff is wonderful. The rooms are very nice but the towels need work but aren't too bad. We will stay there again.
2023년 8월에 4박 숙박함
답변 제공: Lisa 님, 2023년 10월 10일
David, Thank you for taking the time to share your feedback. I will make a notation of our linen to ensure it is up to standard. We look forward to serving you again soon.

8/10 - 좋아요

Stephanie

2023년 9월에 1박 숙박함
답변 제공: Lisa 님, 2023년 9월 7일
Stephanie,Thank you for taking the time to share your feedback.I am so happy we were able to provide a great stay for you! We look forward to serving you again soon!