로비

아메리카스 베스트 인 앤드 스위트 포트 로더데일 노스 여행 후기

2 out of 5

이용 후기

4.4
평점 10 - 훌륭해요. 151개 이용 후기 중 18개" "
평점 8 - 좋아요. 151개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 151개 이용 후기 중 19개" "
평점 4 - 별로예요. 151개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 151개 이용 후기 중 74개" "

4.6/10

청결 상태

5.4/10

직원 및 서비스

3.2/10

편의 시설/서비스

3.8/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

8/10 - 좋아요

Dominique

좋아요: 청결 상태, 직원 및 서비스
It was ok
2024년 3월에 1박 숙박함
답변 제공: Shawn 님, 2024년 3월 31일
Thank you so much for staying with us. We appreciate your positive review and hope to see you again.

2/10 - 너무 별로예요

Candice

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was in disrepair. No working toilet, smoke detector ripped off wall, no light bulbs in lamps, security lock removed from door, portrait on the wall was broken with glass shards visible. Unbothered Staff.
2024년 3월에 1박 숙박함
답변 제공: Shawn 님, 2024년 3월 25일
We are sorry to hear about your experience. We will look into this matter and correct all issues that you have provided. We apologize for the issues that you had.

6/10 - 괜찮아요

Marc

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I wasn't expecting much and that's exactly what I got..a cheap room for a few nights. The room was clean. However the Wi-Fi and cable channels were awful. However this location is very convenient.
2024년 3월에 3박 숙박함
답변 제공: Shawn 님, 2024년 3월 18일
Thank you for staying with us. We will make sure that we revisit the couple of issues and rectify the areas of concern. We hope to see you again.

6/10 - 괜찮아요

Kenneth

단체 여행
Only thing really good was location to an event i was attending. Room was...ok. There was no trash can in the room, not even the bathroom, The $183 price wasn't reflective on what it turned out to be.
2024년 3월에 1박 숙박함
답변 제공: Shawn 님, 2024년 3월 9일
Thank you for staying with us. We will take your comments and improve the few issues that you experienced. We hope you will come and stay with us again.

4/10 - 별로예요

Max H

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was checking in and there was cops everywhere.
2024년 3월에 1박 숙박함
답변 제공: Shawn 님, 2024년 3월 8일
We are sorry but the cops came to remove unwanted guests from a room. We called the police to remove a guest that was not suppose to be on our property.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Shawn 님, 2024년 3월 9일
Thank you so much for staying with us. We hope to see you again. Thank you for giving us a great review.

2/10 - 너무 별로예요

Seamus

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TV did not work, people were inside the room making a transaction as we arrived, odd smell, dirty beds, people smoking right next to room, neighbors were very loud, room was not ready so we had to wait for an hour and my insulin expired. Spent whole day trying to get insulin for my diabetes. Did not even spend 30 minutes total in room. We decided to leave and they refused to refund. I will have to contact the Better Business Bureau.
2024년 3월에 1박 숙박함
답변 제공: Shawn 님, 2024년 3월 3일
We are sorry to hear about your comments but disagree with all of your untrue statements. First of all the television works perfectly fine as you were unable to use the remote in a proper fashion. Secondly the people in the room were the housekeeping staff getting the room ready for you. Thirdly the rooms near you are non smoking and the guest step out of the room to smoke the cigarettes. Finally your insulin should have been properly stored and is not the responsibility of the hotel.

2/10 - 너무 별로예요

Jonathan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disgusting mattress, smelly room, noisy air conditioning. the worst hotel in usa
답변 제공: Shawn 님, 2024년 2월 29일
We are sorry to hear about your experience. We will look into this matter and address all issues with the necessary departments. We are a clean friendly and valued hotel in Florida. We will continue to satisfy all guest that stay at our property.

2/10 - 너무 별로예요

Delia

2024년 2월에 1박 숙박함
답변 제공: Shawn 님, 2024년 3월 25일
We are sorry to hear about your experience. We will continue to improve our customer experience and hope you will give us another chance.

2/10 - 너무 별로예요

Carley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldnt walk inside building to check-in. "Regulars" made us really uncomfortable room was gross, sketchy spot.
2024년 2월에 1박 숙박함
답변 제공: Shawn 님, 2024년 2월 24일
We are sorry to hear about your issues but disagree with your comments. Our rooms are extremely comfortable and clean. We do not allow anyone in the lobby when we are cleaning. Sorry to hear about your un factual comments.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Shawn 님, 2024년 2월 25일
Thank you so much for staying with us. We hope to see you again.

4/10 - 별로예요

Yvette

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was not all that and there’s a lot of homeless people frequent the property.
2024년 2월에 4박 숙박함
답변 제공: Shawn 님, 2024년 2월 20일
We are sorry to hear about your thoughts but do not allow homeless people to come on our property. If they do we escort them off. Thank you again for staying with us.

10/10 - 훌륭해요

Ramiro

2024년 2월에 2박 숙박함
답변 제공: Shawn 님, 2024년 3월 25일
Thank you for staying with us. We hope to see you again.

2/10 - 너무 별로예요

Dennis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was terrible. My bed was unmade. The matress was dirty and old. There were no towels and it was very noisy.
2024년 2월에 1박 숙박함
답변 제공: Shawn 님, 2024년 2월 20일
We are going to inform the necessary departments to improve guest satisfaction. We are sorry to hear that service was not given. I appreciate your comments and will make sure that our guest satisfaction goes in the right direction.

2/10 - 너무 별로예요

ingrid

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Ugly ugly unsafe area Room damage closet broken no area to hang clothes damage curtains Smell cigarette in all area The worst hotel Very overpriced for this garbage room Very very dissatisfied and disappointed with description and Expedia
2024년 2월에 1박 숙박함
답변 제공: Shawn 님, 2024년 2월 19일
We are sorry to hear about your comments. We will notify the appropriate team members to improve the areas of concern. We will continue to strive for excellence and hope you will give us another chance.

6/10 - 괜찮아요

Pam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This is a very clean place with friendly and helpful front desk staff. Yes it needs updating and the towels and sheets could be better, but it was clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Shawn 님, 2024년 2월 19일
Thank you so much for staying with us. We will continue to upgrade our facilities and improve our linens. Thank you for your comments.

2/10 - 너무 별로예요

Jose

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is the perfect hotel where you won’t have at least a decent stay. Bed smelled pretty bad (cigarette smoke), bed bugs made me feel itchiness all over my body and the door didn’t have security lock I reserved two nights but I left that place early in the first morning of the stay. NEVER RECOMMENDED
2024년 2월에 2박 숙박함
답변 제공: Shawn 님, 2024년 2월 19일
We are sorry to hear about your stay. We do not have any bed bug issues. Please do not give false information to discriminate our facilities. We do not recommend you to ever stay with us. We feel that you have personal issues and should not take your frustration out on our property.

2/10 - 너무 별로예요

Bobby

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Absolutely disgusting and hookers being loud all through the night. Terrible accommodations the place needs to be shut down. I’ll investigate better before choosing a place again. Especially for 170.00
2024년 2월에 1박 숙박함
답변 제공: Shawn 님, 2024년 2월 11일
We are sorry to hear about your experience. We had a Pride festival in town that attracted a lot of party goers and younger crowd. Most of our guest were from Expedia websites and it’s affiliates. We did not have any sort of noise nor disturbances that you mentioned above. We will continue to run our business professionally and accommodate guests with a clean and hospitable service.

4/10 - 별로예요

John 님, Jupiter

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Shawn 님, 2024년 1월 27일
We are sorry to hear about your experience. We will continue to improve all aspects of our service and hope you will give us another opportunity.

2/10 - 너무 별로예요

Robert

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was a mess the office was closed I had people pounding on my door all night trying to break in
2023년 12월에 1박 숙박함
답변 제공: Shawn 님, 2023년 12월 24일
We are sorry to hear about your experience. We have looked at our surveillance footage and found no evidence of anybody coming near your room door. We also lock our office at night as a precautionary measure.

2/10 - 너무 별로예요

Ana

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was not great. The place was dirty, no ac, smelled. People were outside dealing drugs and smoking weed. Did not feel safe sleeping there.
2023년 11월에 1박 숙박함
답변 제공: Shawn 님, 2024년 2월 19일
We are sorry to hear about your stay. We do not tolerate any illegal activities on our property nor can we discriminate against people smoking outside there rooms. We will continue to improve and excel in every day operations. Our air conditioning and rooms are clean and comfortable for our guest to experience.

4/10 - 별로예요

Claudette

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The fact that the hotel was opened to drug users and homeless people, and cars weren't safe on the property, we had water and leaking issues in the first room we purchased and had to switch to another one the inside of the rooms needs remodeling
2023년 11월에 1박 숙박함
답변 제공: Shawn 님, 2023년 11월 17일
We are sorry to hear about your experience. We do not tolerate any homeless or drug related guest on our property. We respond very quickly when people from the street enter our property. We are committed to having a safe clean and friendly environment.

6/10 - 괜찮아요

Christina

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Shawn 님, 2023년 10월 2일
Thank you for staying with us. We hope to see you soon.

2/10 - 너무 별로예요

Tom

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I sincere believe Expedia should delist this property. I booked for 4 days, but only stayed 3. The manager lied that if I wanted a refund for 4th night he had to speak with Expedia account rep. There was never any house keeping provide. Room was supposed to be none smoking but smelled of stale tobacco. A large portion of this property in rented out long-term and people are coming and going and yelling and screaming all night long. Disgraceful place and management!
2023년 2월에 4박 숙박함
답변 제공: Shawn 님, 2023년 2월 23일
We are sorry to hear about your comments. We have a great relationship with Expedia for 15 years that will continue to grow and prosper. The comments are not completely true as nothing was mentioned about housekeeping or tobacco odor. The room was a completely sanitized and smoke free room. The truth was that you were unsure about staying the 4th night. We would like to make it clear that management has always been truthful to there policies and responsibilities. There were no loud or yelling people at the property for any of the nights that you stayed as we have conducted a surveillance research that proves nothing of this sort. Your comments are from frustration but should not come towards our property.

4/10 - 별로예요

Martin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible value for money. Like a student hostel.
The only thing I can say is that the room was clean. Otherwise, it was the most basic place I’ve stayed in in some years. Quite a surprise to find someplace like this in American. Door lock was broken, no toiletries (a few small soaps), threadbare towels, no clothes hangers, toilet roll holder broken, I could go on. Terrible value for money. If there was breakfast or wifi I couldn’t find either. The person at check in was very curt.
2023년 2월에 1박 숙박함
답변 제공: Shawn 님, 2023년 2월 14일
We are sorry to hear about your issues and will forward these comments to the appropriate departments to correct these small issues. We hope you can give us another chance as we will continue to improve all aspects of our facilities.

10/10 - 훌륭해요

Corinne

4/10 - 별로예요

Curley

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 1월에 3박 숙박함
답변 제공: Shawn 님, 2023년 2월 2일
We are sorry to hear that your score for our property was not satisfactory. We will continue to put all of our efforts to improve and hope you will give us another opportunity.

6/10 - 괜찮아요

Allan

Hotel Swap
After ordering online, The hotel was a lower quality than what I'm used to, the price was also lowered. I asked for a pool, I was very disaapointed to learn the pool next door was a separate scuba diving school. I hate how online orders trap you to take a reservation they chose, if U like it or not.
2023년 1월에 2박 숙박함
답변 제공: Shawn 님, 2023년 1월 9일
Thank you for your comments. The pool actually belongs to the hotel. We offer our in house scuba school to use it from time to time. We hope to see you again in the near future.

2/10 - 너무 별로예요

Sommer

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I rented a room for me, my wife, and kids for one night walked in and immediately asked for a refund it’s very run down and sketchy I would never recommend anyone to stay there even one night I was told they would refund my money no problem and never did and when Expedia calls them they lie and say there isn’t a manager there to process refund please no one rent a room from these people it is so so bad
답변 제공: Shawn 님, 2023년 1월 7일
We are sorry to hear your incorrect comments as you explained to our staff that the room was too small to fit your family. We cannot agree with your frustrated remarks. You had a guaranteed reservation for a one bed and we still accommodated you in a two bedroom. We accomplished above and beyond for you. Thanks

2/10 - 너무 별로예요

Natalie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the worst most disgraceful property I have ever had to stay. And the reviews have been the same for six years – drug activity, cockroach infestation, prostitution, filthy old mattresses. We refused to even sleep in the bed. We laid a towel over the covers and slept in our clothes. We left at daylight.
답변 제공: Shawn 님, 2023년 1월 5일
We are sorry to hear your comments and disagree with them. All of your comments are baseless and out of frustration. We do not entertain any of those activities on our property. Your comments are hurtful and false. We will continue to operate with exceptional service and valued rooms.

2/10 - 너무 별로예요

Abdon

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Shawn 님, 2023년 1월 5일
We are sorry to hear your experience was not exceptional. We will continue to take reviews and take the necessary actions to improve all aspects of our operations. Thank you

2/10 - 너무 별로예요

Denys

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Shawn 님, 2022년 12월 7일
How can our review be terrible when your reservation was cancelled because of fraud. You never stayed in order to make a review . Your statements are false and should be removed.

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Carlos

연인과의 여행
좋아요: 직원 및 서비스
the bed is very maladjusted, they should change it, like the air conditioning, the noise is unbearable.
2022년 9월에 1박 숙박함
답변 제공: Shawn 님, 2022년 9월 4일
We are sorry to hear about your issues. We will make it right and hope to see you again.

2/10 - 너무 별로예요

tamra

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run down holes in ceiling pool was filthy mattress stains
2022년 7월에 1박 숙박함
답변 제공: Shawn 님, 2022년 7월 16일
We are sorry to hear about your experience. We will relay these issues to the necessary departments and resolve all matters.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will never return to this hotel
there were many homeless in the hotel area, the air conditioning was poor.
2022년 6월에 2박 숙박함
답변 제공: Shawn 님, 2022년 6월 22일
We are sorry to hear about your experience. We will notify the appropriate authorities to assist us with removing people who enter our property.

2/10 - 너무 별로예요

Laureen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were 2 roaches in my room. One on the bed and the other on th wall.
2022년 4월에 2박 숙박함
답변 제공: Shawn 님, 2022년 5월 6일
We are sorry to hear this situation. We have our professional exterminating company service our entire property twice a month. We will notify them of this matter and proceed with a proper plan on preventing any issues.

2/10 - 너무 별로예요

Kendra

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in an unsafe location! The room was filthy (used bandages, dirt, old food on the floor) and several broken items, including the deadbolt which was necessary in this area! The staff was uncooperative and actually hung up the phone when confronted with these issues. Additionally, trying to speak to a manager was impossible. We were told he would be on duty at 4p and when we called and 4:10p were told he had left for the day!!! This was truly THE WORST “hotel” experience we’ve ever had and we travel A LOT!
2022년 4월에 3박 숙박함
답변 제공: SP 님, 2022년 4월 12일
We are sorry to hear about your experience but do not agree with several comments. Our housekeeping staff did not find any issues with the room. Furthermore the safety of our property and our city are always our number one priority. We will continue to provide a clean and safe environment to our customers.

2/10 - 너무 별로예요

James

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overpriced with no amenities.No phone or wifi.Had to go to Starbucks to use wifi and call taxi.Staff not cooperative.Avoid Ft Lauderdale at all costs.
2022년 4월에 2박 숙박함
답변 제공: Shawn 님, 2022년 4월 11일
We are sorry to hear about your issues but have had no technical issues with our internet. We could have helped you log on if you had notified our front office. We will continue to provide excellent service and customer value.

2/10 - 너무 별로예요

Arif

2022년 3월에 1박 숙박함

4/10 - 별로예요

Donna

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay only if nothing else is available.
2022년 2월에 1박 숙박함
답변 제공: shawn 님, 2022년 2월 26일
we are sorry to hear about your stay. we hope to further improve all aspects of our hospitality. we hope you will give us another chance in the near future.

6/10 - 괜찮아요

shirley

좋아요: 청결 상태
It can be better environment
The breakfast lounge area was locked. I think it is non smoking and clean environment. The place is smoking environment this is why not five star environment.
2021년 12월에 7박 숙박함
답변 제공: Shawn 님, 2022년 1월 4일
Thank you so much for staying with us. We hope to see you again in the near future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Shawn 님, 2021년 12월 13일
We are sorry to hear about your experience. We will strive to do better in the near future.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This hotel is very run down. Not clean and not safe
2021년 9월에 1박 숙박함
답변 제공: Shawn 님, 2021년 12월 1일
We are sorry to hear about your experience m. We will strive to do better in the near future. I hope you will give us another chance.

10/10 - 훌륭해요

Maritza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: Shawn 님, 2021년 11월 25일
Thank you so much for staying with us. We hope to see you again

2/10 - 너무 별로예요

Phil

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My door didn't have a real lock, the bed had burn holes on confider. The outlets didn’t have covers. My a/c couldn’t cool my room at all. There was blood on my pillow. The smoke detector was ripped off the wall. Stains EVERYWHERE. Absolutely the worst hotel i have ever seen and at $150 per night? I couldn’t stay there. I tried to get my money back. Even for the night I didn’t use. Nothing. I hope I can share pictures. This hotel needs condemned! Crack house!
2021년 8월에 2박 숙박함
답변 제공: Shawn 님, 2021년 8월 29일
We are sorry to hear about your experience with your stay. We will notify the necessary departments on improving all aspects of our facilities.

8/10 - 좋아요

Lashana

2021년 8월에 1박 숙박함
답변 제공: shawn 님, 2021년 9월 19일
thank you so much for staying with us. we hope to see you again in the near future.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was horrible..
2021년 7월에 1박 숙박함
답변 제공: Shawn 님, 2021년 8월 4일
We are sorry to hear about your experience with your stay.we will strive to do better in the future and we will continue to improve our overall customer experience.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
La ubicacion
2021년 7월에 3박 숙박함
답변 제공: Shawn 님, 2021년 8월 2일
Thank you for staying with us. We hope to see you again. Take care

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel needs to be shut down!! The room was very dirty with no towels or soap. We arrived at 2:30am and the front desk associate was very rude and gave us a hard time. The bed frame was unsafe and cut one of my family members ankle because it was sticking out.. it wasn’t even a standard frame.. it looked like a piece of a car that was modified in some way.. refrigerator didn’t work and couldn’t get the TV to work.. this place is a dump!! Drug deals going on outside of our room. Security issues. This wasn’t our 1st choice because our other hotel room got canceled without notifications to us so we had to pick another one in a hurry. DO NOT STAY HERE!!
2021년 7월에 1박 숙박함
답변 제공: Shawn 님, 2021년 7월 29일
We are sorry to hear about your experience but we do not believe everything mentioned is correct. Upon checkin you had 5 people which was beyond the reservation amount. Our front desk also noticed erratic behavior from you and your guests. We do not tolerate any illegal issues nor was the bed frame modified.