객실에서 보이는 전망

디플로매트 비치 리조트 할리우드, 큐리오 콜렉션 바이 힐튼 여행 후기

4.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 2062개 이용 후기 중 1098개" "
평점 8 - 좋아요. 2062개 이용 후기 중 394개" "
평점 6 - 괜찮아요. 2062개 이용 후기 중 234개" "
평점 4 - 별로예요. 2062개 이용 후기 중 162개" "
평점 2 - 너무 별로예요. 2062개 이용 후기 중 174개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Kim

2022년 6월에 1박 숙박함
답변 제공: Phaola 님, 2022년 7월 4일
We are delighted to hear that you had a great stay. We look forward to welcome you again.

10/10 - 훌륭해요

tea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Newly updated, conveniently located, great onsite dining.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Kent 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Kent,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is awesome!!
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Brian,Thank you for choosing The Diplomat Beach Resort Hollywood! We're glad you enjoyed your stay. It was a pleasure hosting you, and we look forward to welcoming you soon on your next trip!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Jennifer,Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.

8/10 - 좋아요

Tamar 님, Pepper Pike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overpriced but above average
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Tamar,Thank you for your feedback. We're happy to see much of your stay was pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt inconvenienced during your time with us. If you're in the area again, we hope you'll give us another opportunity to change your perceptions with an improved experience.

2/10 - 너무 별로예요

Jamie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Jamie,Our goal is always to go above and beyond for every guest, every stay at The Diplomat, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again in the future and change your perceptions.

10/10 - 훌륭해요

Veselin

Excellent so far .
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 7일
Dear Veselin,Thank you for your perfect rating! We are delighted you are enjoying your experience at The Diplomat Beach Resort Hollywood. If you need anything at all for the remainder of your stay, please don't hesitate to let us know!

10/10 - 훌륭해요

Tiffany D Griffin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent! Rooms were very clean!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Mayra

좋아요: 청결 상태
2024년 4월에 3박 숙박함

8/10 - 좋아요

Gaylen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Kylie 님, Jackson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel lobby blew us away! It was very pretty inside but did lack the attention in the rooms. The rooms needed updating but the hotel itself was very nice for a 1 night stay! We loved the breakfast buffet even though we had to pay a pretty price for it. The steakhouse was very good too! Pricey, yes but so worth it. You can tell that its an older hotel on the outside but the pools were very nice and the beach was clean with outdoor games and umbrellas to use. Fruit-infused water was available next to the pools and ocean. The outdoor restaurant food was not great.. 5/10 and not worth the price.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Katrina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great time and would probably stay here again. Only real negative was the room service - not a lot of options and dinner arrived in paper/plastic containers with no plates and not enough utensils (we did immediately call down to request plates but they never came).
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear Katrina,Thank you for sharing your experience at The Diplomat Beach Resort Hollywood. We trust you had a relaxing visit, but we apologize for the lapse in service. Rest assured, we'll discuss your thoughts internally and strive to improve. We value you as our guest and hope you return.

10/10 - 훌륭해요

Ankush

Stayed in beach view room. Very nice and well designed room. Food was good at Playa. No complaints
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear Ankush,Thank you for your feedback. It's great to hear that you enjoyed your stay. We're delighted that everything met your expectations, and we look forward to welcoming you back soon for another pleasant visit to The Diplomat Beach Resort Hollywood.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear Nathan,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 - 훌륭해요

Tamika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Private beach
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear Tamika,Thank you for choosing The Diplomat Beach Resort Hollywood and sharing your review. We're happy to hear you enjoyed our beautiful beach. Come back and see us anytime; we'd love to host you again!

10/10 - 훌륭해요

Aldina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear Aldina,Thank you for being a great guest, as well as the five-star review! It was our pleasure to accommodate your needs while you were here, and we hope to welcome you back to our Resort during your next stay in South Florida.

10/10 - 훌륭해요

Magno

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sheets were not clean and carpet had stains on it, but a good resort
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Magno,Thank you for taking the time to share your review. We want our guests to have a clean, comfortable experience, and your comments help us ensure we're able to deliver that standard for future visits. We hope you'll visit us soon as work hard to incorporate feedback into our continuous efforts to improve our facilities.

10/10 - 훌륭해요

Alfredo 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Alfredo,Thank you for your kind words. Providing exceptional service is a top priority for us, and we appreciate your acknowledgment. We're excited to welcome you back to The Diplomat Beach Resort Hollywood and serve you again.

10/10 - 훌륭해요

Gustavo

2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!

10/10 - 훌륭해요

Nelson 님, Hialeah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love Everything about it.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
Dear Nelson,Now, there's a review that's going to make the day of every team member at The Diplomat Beach Resort Hollywood. Thank you for being our guest and sharing your delightful five-star review. We are thrilled you were impressed and look forward to welcoming you back for another great visit.

10/10 - 훌륭해요

Christopher james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 30일
We greatly appreciate the perfect rating! Thank you so much for being our valued guest. Please don't hesitate to count on us again for another relaxing beachfront escape the next time you're in South Florida!

10/10 - 훌륭해요

Mohamad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 숙박 시설 상태 및 시설
Staff was very helpful and friendly
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Michael,We are honored you chose The Diplomat Beach Resort Hollywood and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business, and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely review. We would be pleased to welcome you back on future trips to our area.

10/10 - 훌륭해요

Nicanor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien limpio los empleados bien servicia fue una buena experiencia
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Nicanor,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. If your travels bring you back to the area, please come stay at The Diplomat Beach Resort Hollywood again!

8/10 - 좋아요

Sandy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope to have the honor of welcoming you back to our beachfront escape once again!

6/10 - 괜찮아요

Mitchell

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are old, small, musty.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 29일
Dear Mitchell,Thank you for sharing your feedback with us. However, we are disappointed that our rooms did not meet your expectations. Rest assured, our team is committed to continually improving our facilities to enhance the overall experience for our guests. We hope you'll give us another opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Michael wayne 님, Montgomery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Michael,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

6/10 - 괜찮아요

Gabrielle

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was great and it was a unique property with great beach access. Overall, the idea was great, but it was a little too relaxed with the children. I went for a relaxing vacation and there were so many disrespectful families. It would have been nice to have a designated area for adults to relax. A few cleanliness issues with the room too.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Gabrielle,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of our convenient location. However, we offer our sincere apologies for any disturbances you experienced while you were here. Also, we're sorry to learn your room was anything short of immaculate. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 - 훌륭해요

María del Carmen

좋아요: 청결 상태
Muy bien
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear María,Thank you for choosing to stay with us and for taking a moment to provide your five-star rating! It was a pleasure to host you, and we are delighted to hear that your visit met your expectations. We look forward to welcoming you back to The Diplomat Beach Resort Hollywood soon for another exceptional stay.

8/10 - 좋아요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice enough, but should have more nighttime dining options
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Jason,Thank you for your feedback. We're glad you enjoyed your stay and appreciate your suggestion regarding nighttime dining options. We'll consider how we can enhance our dining offerings to better meet our guests' needs, and look forward to the opportunity to serve you better in the future.

10/10 - 훌륭해요

Martin

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Martin,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!

10/10 - 훌륭해요

Lauren Tate

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Private beach and multiple pools were great. Need umbrellas at pool. Umbrellas should be included in resort fee not 30 dollars a day. Prices are steep for food and drinks. A bottle of water should not cost $9. Overall resort is beautiful with great views and staff were polite and helpful.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Lauren,Thank you for your review of The Diplomat Beach Resort Hollywood. We are thrilled to hear you enjoyed our beautiful views and wonderful amenities, and we appreciate your feedback regarding our pricing. Most of all, we are pleased you experienced our world-class service. We would love to host you again.

10/10 - 훌륭해요

Taide

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Beautiful place
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Taide,We at The Diplomat Beach Resort Hollywood thank you for your review. We are pleased you had a wonderful stay with us and would love to host you again in the future.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Stephen,Thank you so much for your great rating! We trust that means you had a great experience and stay with us, and we would love to welcome you back anytime for an even more relaxing escape during your next visit to the area.

10/10 - 훌륭해요

Luis

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Estimado Luis,Estamos encantados de que haya tenido una gran experiencia durante su estancia en The Diplomat Beach Resort Hollywood. Nuestro equipo trabaja arduamente para garantizar que nuestros huéspedes pasen un tiempo maravilloso y esperamos darle la bienvenida nuevamente para otra estadía fantástica.

6/10 - 괜찮아요

Wendy

가족 여행
좋아요: 숙박 시설 상태 및 시설
There were some discrepancy that I think in my opinion shouldn’t be like that . I paid $580 and they charge $47 self parking I think it should be complimentary of an expensive hotel. Also I had a bad customer service experience on the pool bar of the hotel. Other than that beautiful beach nice room and good pool.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Wendy,While it was a pleasure hosting you, we are disappointed to learn aspects of our property fell short. Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. We will discuss this as a team to enhance the experience for future guests.Additionally, we appreciate your compliments on our accommodations and relaxing pool area. We would love to have the opportunity to host you again in the future to demonstrate that we can meet your needs.

10/10 - 훌륭해요

Michael wayne 님, Montgomery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Michael, We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Nicole,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope to have the honor of welcoming you back to our beachfront escape once again!

10/10 - 훌륭해요

JUNIE 님, East Stroudsburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ambiance
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Junie,Thank you for your feedback! Creating a welcoming and pleasant atmosphere for our guests is one of our highest priorities. We appreciate your kind words and look forward to welcoming you back to The Diplomat Beach Resort Hollywood for another wonderful experience!

2/10 - 너무 별로예요

Sean

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
WiFi doesn’t work in room, sheets were dirty. Sliding door on balcony doesn’t open. Bad water pressure,
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Sean,Thank you for taking the time to share your feedback. It's unfortunate to hear about your disappointment regarding our accommodations, and we apologize for any inconvenience you experienced. Rest assured, we will relay your concerns to our team to ensure that we are meeting our high standards of guest satisfaction and cleanliness. It was truly a pleasure to welcome you here, and we hope you'll give us another chance to exceed your expectations in the future.

10/10 - 훌륭해요

mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect. The rm tne pool. Bars. Buffet.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Mark,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our excellent amenities, delicious offerings, and fantastic accommodations hit the mark for you. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 - 훌륭해요

Stéphanie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bel établissement.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Stéphanie,Thank you for your kind words! We're delighted you enjoyed your experience at The Diplomat Beach Resort Hollywood. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!

4/10 - 별로예요

Aileen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Guest satisfaction means everything to our team, so we're of course disappointed to see that your stay with us did not meet to your expectations. Feedback helps us make effective changes that improve the overall experience for all guests, so we hope you will consider reaching out to share how we could have served you better.

10/10 - 훌륭해요

yaney

2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!

10/10 - 훌륭해요

Kenneth 님, South Setauket

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!

10/10 - 훌륭해요

StevenL

2024년 3월에 1박 숙박함

8/10 - 좋아요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Thank you for your positive rating! We are glad you had an enjoyable experience, and we hope to welcome you back to beachfront tranquility at The Diplomat soon!

10/10 - 훌륭해요

Luis

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Nicole,We're glad you enjoyed your stay and appreciate your five-star rating. We hope to welcome you back to our beachfront escape during your next trip to South Florida!