외관

라 퀸타 인 & 스위트 바이 윈덤 소우그래스 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 333개 이용 후기 중 103개" "
평점 8 - 좋아요. 333개 이용 후기 중 87개" "
평점 6 - 괜찮아요. 333개 이용 후기 중 46개" "
평점 4 - 별로예요. 333개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 333개 이용 후기 중 45개" "

6.8/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Ramon 님, Bridgetown

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I decided to stay at this hotel because I stayed here a few years ago. To begin on a positive note, staff were nice especially lady at front desk was friendly, polite and very helpful. The hotel is very close to the Sawgrass Mall and close to other amenities which were nice. However, the property condition is horrible!! From the time we started walking down the corridor to our room the carpet smelled old and horrible like it hadn’t been changed or cleaned from the time the hotel open. When we first opened the door to enter the room it smelled like the room had not been open for air or occupied in months and they tried to mask the smell with cleaning products. There are a lot of roaches and bugs running around. The breakfast was horrible and not much to choose from (mainly tea, toast, waffle and juice). Renovation needs to be done asap.
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Richard

2024년 5월에 4박 숙박함

8/10 - 좋아요

Vinicia

가족 여행
좋아요: 직원 및 서비스
It is a little dated but clean a convenient to sawgrass and Ft. Lauderdale
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 22일
Dear Vinicia,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel clean and conveniently located near Sawgrass and Fort Lauderdale. Your positive feedback is much appreciated.We also appreciate your observation regarding the dated aspects of our hotel. We are continually working on updates and improvements to ensure a comfortable stay for our guests, and your feedback helps us prioritize these efforts.We value your input and are committed to enhancing your experience.We look forward to welcoming you back on your next visit to the area.

4/10 - 별로예요

keeweon

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not clean and old furnitures. They have to replace all of the room at once. The sofa was not for people. So many people who do business to buy some at Sawgrass Outlet and resale them in their countries. So they seem not to complain on these terrible condition due to the low price Don't expect anything here even free breakfast. Terrible, terrible and terrible!
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Keeweon,Thank you for sharing your feedback. I apologize for the negative experience you had during your stay. We regret that our accommodations did not meet your expectations.We take your comments seriously and are committed to improving our facilities. Your insights will help us identify the areas in need of urgent attention. We aim to provide a comfortable and pleasant experience for all our guests and are taking steps to address the issues you raised.We value your feedback and hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Taneisha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a 6 mins drive to shopping area. I didn’t like the wet carpet scent on the first floor.
2024년 5월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Taneisha,Thank you for your feedback. I'm glad to hear you appreciated our convenient location near the shopping area. However, I apologize for the unpleasant scent you encountered on the first floor.We are committed to providing a comfortable environment for our guests, and your comments will help us improve. Our housekeeping team has been informed and will address the issue promptly to ensure it doesn't affect future stays.We appreciate your input and hope to welcome you back for a more pleasant experience in the future.

8/10 - 좋아요

Joel 님, Randolph

연인과의 여행
좋아요: 청결 상태
need update
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Joel,Thank you for sharing your feedback regarding the condition of our rooms. We appreciate your honesty, and we understand the importance of providing comfortable and up-to-date accommodations for our guests.Ensuring that our rooms meet modern standards and provide a pleasant stay experience is a priority for us. Your feedback will be shared with our management team as we continually evaluate opportunities for updates and renovations to enhance the overall guest experience.Please know that your satisfaction is important to us, and we take your comments seriously. If there are specific aspects of our rooms that you believe require attention or if you have any further feedback to share, please don't hesitate to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 - 별로예요

lucrecia

별로예요: 숙박 시설 상태 및 시설
Los cuartos están sin remodelar, instalaciones viejas, el desayuno fatal. Muy mala experiencia no vuelvo a esa cadena
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Lucrecia,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills.We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

8/10 - 좋아요

Joan

좋아요: 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Joan,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Jose Matute

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was included and it was a modest good food
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 17일
Dear Jose,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the included breakfast and found it to be modest yet good.Your feedback is valuable to us as we continually strive to improve our services. If you have any suggestions for enhancing the breakfast experience or any other aspect of your stay, please don't hesitate to let us know.We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Arlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Was good.. very clean and good house keeping services
2024년 5월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 15일
Dear Arlyn,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena atención y limpio
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 14일
Dear Rafael,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our service and found our hotel clean. Providing a comfortable and welcoming environment for our guests is our top priority, and your positive comments are greatly appreciated.We look forward to welcoming you back on your next visit. If there's anything specific we can do to make your stay even better, please let us know.

10/10 - 훌륭해요

Ivan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly people. Comfy bed
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Ivan,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Karen

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service, but the rooms can use deep cleaning. Bathroom ceiling had mold, corners, alarm clock and in many other areas there was a lot of dust and dirt.
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Karen,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills.We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

8/10 - 좋아요

leibniz

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusta mucho este hotel por la cercanía con Sawgrass Mill, lo que no nos gustó fue un depósito que hay que pagar en efectivo de 50 dólares. Creo debe ser con la tarjeta de crédito. Porque la primera noche al día siguiente hicimos check out rápido y no nos devolvieron el dinero. Luego retomamos a las 5 días por dos noches y ahí les recordamos que no nos dieron el dinero. Si no hubiésemos retornado el dinero de pierdey eran dos habitaciones. Favor quitar ese método de depósito efectivo Saludos Leibniz Abreu
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Leibniz,I'm sorry to hear about the inconvenience you experienced with the cash deposit policy at our hotel. We appreciate your feedback and understand your concerns regarding this matter. We will review our deposit policies to ensure a smoother and more convenient experience for our guests in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If there's anything else you'd like to discuss or if you have any further feedback, please feel free to let us know. We value your input and strive to improve our services based on guest feedback.Your truly,

4/10 - 별로예요

Justin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. We goal to meet your expectations and your feedback will certainly help us improove better. We hope that you will still give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was good over all
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Dwayne,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your statisfaction during your stay. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we continue to aim and uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
walls are paper thin … we could literally hear the conversation from the room next to ours ugh
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Hi Tim. I'm sorry to hear about your experience with the noise level during your stay. We understand how important a peaceful environment is for a comfortable stay. We will definitely look into ways to address the issue of soundproofing in our rooms to ensure a more enjoyable experience for all our guests in the future. Thank you for bringing this to our attention, and we appreciate your feedback. If there's anything else you'd like to share or if you have any further suggestions, please feel free to let us know.

10/10 - 훌륭해요

Aury

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Hi Auru. e appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a valued guest. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to serving you in the future.

2/10 - 너무 별로예요

Alan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
What I didn’t like was the fact that we both prepared ourselves for a shower then found only 1 towel . The electric points were hanging out of the wall , very dangerous, some things not working, there was thick black mould on the bottom of curtain. We were only there for 1night , I did report these problems, the room should not have been used . Was told that manager would contact me to talk about a rate reduction but no response . Not very happy. Please respond to this issue!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Alan,We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. As a valued guest, your comfort is of the utmost importance to us, and we regret that we fell short of your expectations.This is not reflective of the high standards we aim to uphold. Rest assured that improvements are underway to enhance the overall experience for our loyal guests.We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

10/10 - 훌륭해요

Francheska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Hi Francheska. We are glad to know your overall satisfaction during your stay. Your feedback is very important to us as we goal to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

christine

가족 여행
Super friendly and efficient front desk staff
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Christine,Thank you so much for your kind words about our front desk staff! We're thrilled to hear that they made your experience with us super friendly and efficient. Providing excellent service is a top priority for us, and we're delighted that our team members exceeded your expectations.We look forward to welcoming you back for another enjoyable stay in the future!

8/10 - 좋아요

Alban

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Alban, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. We hope to hear more from you and learn more about what made your stay to your expectations. Here at La Quinta Sawgrass Mills we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

leibniz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel con relación al precio y lo que ofrece. Lo recomiendo para vacaciones
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 8일
Dear Leibniz,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and for your recommendation to stay with us. We are glad to hear about your over-all positive experience. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Rohan

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Rohan,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

irving

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 7일
Dear Irving,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Isabel

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 8일
Dear, Isabel. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations as we strive to meet your expectations all the time. We still hope that you give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

michele

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was dirty and smelled really bad. They used a lot of pinesol to hide the smell. Condom wrapper was found behind headboard and hair on toilet seat. Entire hotel was really run down and not clean.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Michele,I'm truly sorry to hear about your disappointing experience at our hotel. It's unacceptable that your room was not clean and had an unpleasant odor. Finding a condom wrapper and hair on the toilet seat is certainly not the standard of cleanliness we strive to maintain.Please rest assured that we take your feedback seriously, and we will address these issues immediately with our housekeeping team to ensure that such incidents do not happen again in the future. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations.If there's anything else you'd like to share or if there's anything we can do to make it right for you, please let us know. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.

8/10 - 좋아요

john

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, fair price and comfortable mattress.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear John,We're glad to hear that you found our location convenient, our pricing fair, and our mattresses comfortable during your stay. Providing a pleasant and value-for-money experience is important to us, and we appreciate your feedback. If there's anything else you'd like to share or if you have any suggestions for us, please feel free to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

8/10 - 좋아요

Shaloma

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet atmosphere, friendly, courteous and helpful staff. Maid service was checking on us often to see if we had everything we needed.
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Shaloma,It's fantastic to hear that you appreciated the tranquil environment and the attentive service provided by our staff during your stay. We strive to create a welcoming and comfortable atmosphere for all our guests, and we're delighted that our maid service went above and beyond to ensure your needs were met. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future.

8/10 - 좋아요

David 님, Palm Harbor

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear David,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The breakfast menu was terrible. I stayed for a full week and the same boring breakfast everyday with no bacon or sausage meat.
2024년 4월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Gerald,Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is incredibly valuable to us.We have recently enhanced the breakfast experience and selections and we regret to know that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests and your feedback will certainly help us achieve our goal.We appreciate you bringing these issues to our attention. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

10/10 - 훌륭해요

Detlef

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear, Detlef. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. We hope to hear more from you and learn more about what made your stay delightful. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

4/10 - 별로예요

Valerie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No room service
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Valerie,We apologize for any inconvenience caused by the absence of room service during your stay. Your feedback is valuable to us, as a limited-service hotel we will take this into consideration as we strive to improve our services. If there are any specific amenities or services you would like to see added or enhanced in the future, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you for choosing to stay with us.

10/10 - 훌륭해요

onexy

2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 10일
Dear Onexy. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. Here at La Quinta Sawgrass Mills we goal to always meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

May 님, wauchula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear May,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Shaloma

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Shaloma,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your satisfaction during your stay. Your feedback is very important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Accueil A-1
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear BernardThank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

2/10 - 너무 별로예요

Pauline

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible property.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Pauline,I'm sorry to hear that you had a negative experience at our hotel. Your feedback is important to us, and we would like to learn more about what specifically went wrong during your stay so that we can address these issues and improve our services. If you're willing to share more details or provide specific feedback, please feel free to do so. We value your input and are committed to ensuring that all our guests have a comfortable and pleasant stay.

2/10 - 너무 별로예요

Gerren Levardis

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The furniture was broken, I swapped rooms and the 2nd room had roaches. Lots ! It was horrible but the staff was nice.
2024년 3월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Gerren,We're deeply sorry to hear about your experience with the condition of the rooms. It's certainly not the standard we aim to uphold, and we apologize for any inconvenience and discomfort caused by the broken furniture and roaches. Your feedback will be shared with our housekeeping and maintenance teams to ensure that such issues are promptly addressed and resolved.On a positive note, we're glad to hear that our staff provided you with friendly and helpful service. We appreciate your understanding and patience during this challenging situation.Should you decide to give us another chance in the future, we'll do our utmost to ensure that your stay is pleasant and without any issues. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. Your satisfaction is important to us.

8/10 - 좋아요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich würde es wieder buchen.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Marianne,We're thrilled to hear that you had a positive experience and that you're planning to return! We look forward to welcoming you back and ensuring that your next stay with us is just as enjoyable. If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know. We're here to make your stay as comfortable and enjoyable as possible. Thank you for choosing us, and we can't wait to see you again!

10/10 - 훌륭해요

Elijah

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Elijah,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Antonio R.

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Antonio,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your satisfaction during your stay. Your feedback is very important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

4/10 - 별로예요

Navendra

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms are musty. Bathroom facilities old.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 25일
Hi Navendra. We're sorry to hear about your experience with the room conditions. Maintaining a fresh and comfortable environment is a priority for us, and we apologize for any musty odors you encountered. We'll address this with our housekeeping team to ensure thorough cleaning and odor control measures are in place. Regarding the bathroom facilities, we understand the importance of updated amenities and will consider your feedback for future improvements. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide a better experience for you in the future. If there's anything else you'd like to share, please feel free to let us know. Thank you

8/10 - 좋아요

Joann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 24일
Hi Joann. Thank you for rating your stay with us. We hope to learn more what made your stay to your expectations. We goal to uphold the highest standards and exceed your expectations everytime. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Kenny

연인과의 여행
Good value and good location to sawgrass mill mall
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Kenny. We're glad to hear that you found value in our hotel and that our location near Sawgrass Mills Mall was convenient for you. Providing a positive experience for our guests is our priority, and we're delighted that you enjoyed your stay with us. If there's anything specific you appreciated about your visit or if there are any areas where you feel we can improve, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

4/10 - 별로예요

Ruby 님, Murfreesboro

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had 2 roaches in my room. Mold smell, Tv didn't work properly. Moved me to new room. Wasnt happy with my stay. Would like a refund
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Ruby. I'm truly sorry to hear about the challenges you faced during your stay. We take pride in providing a comfortable and pleasant experience for our guests, and it's disappointing to learn that we fell short of your expectations. Rest assured, we have addressed the issues you encountered with our team to ensure they are rectified promptly.Regarding your request for a refund, I completely understand your frustration, regretfully we cannot this request at this time.

10/10 - 훌륭해요

Juan

출장 여행
좋아요: 편의 시설/서비스
like the location
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Juan. We're glad to hear that you found our hotel's location convenient! It's always great to know that our guests appreciate the convenience of our surroundings. If there's anything else you particularly enjoyed during your stay or if you have any feedback for us, feel free to share. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s convenient for me
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Kim. We're glad to hear that you found our hotel's location convenient! It's always great to know that our guests appreciate the convenience of our surroundings. If there's anything else you particularly enjoyed during your stay or if you have any feedback for us, feel free to share. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe area; staff very helpful.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Grace,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Sawgrass Mills. It's great to hear that you found our location safe and our staff helpful during your stay. Providing a secure and welcoming environment for our guests is always a top priority for us. If there's anything specific you appreciated about our staff or if you have any suggestions for us to further improve your experience, we'd love to hear from you. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

6/10 - 괜찮아요

Rocco

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel could use a major facelift. Very old decor and dated look. The front desk reception staff was very nice and the location convenient but the hotel itself is not very nice.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Rocco,Thank you for sharing your feedback with us. We're glad to hear that you found our front desk reception staff to be very nice and that our location was convenient for you. Your kind words about our team are appreciated!We understand your concerns about the decor and overall appearance of the hotel. Rest assured, we take guest feedback seriously, and we continuously strive to improve our facilities to provide a better experience for our guests. While we may have a dated look currently, we are actively working on plans for renovations and upgrades to enhance the ambiance and aesthetics of our property.We hope that despite the dated decor, you were still able to enjoy your stay with us. Your satisfaction is important to us, and we appreciate your understanding as we work towards improvements. If there are any specific areas or features you believe we should prioritize in our renovations, please feel free to let us know. Your input helps us make informed decisions about our upgrades.Once again, thank you for choosing to stay with us and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an updated and more pleasant experience.