외관

라 퀸타 인 & 스위트 바이 윈덤 소우그래스 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 313개 이용 후기 중 100개" "
평점 8 - 좋아요. 313개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 313개 이용 후기 중 44개" "
평점 4 - 별로예요. 313개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 313개 이용 후기 중 45개" "

6.6/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Service was good over all
2024년 5월에 1박 숙박함

8/10 - 좋아요

tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
walls are paper thin … we could literally hear the conversation from the room next to ours ugh
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Aury

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Alan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
What I didn’t like was the fact that we both prepared ourselves for a shower then found only 1 towel . The electric points were hanging out of the wall , very dangerous, some things not working, there was thick black mould on the bottom of curtain. We were only there for 1night , I did report these problems, the room should not have been used . Was told that manager would contact me to talk about a rate reduction but no response . Not very happy. Please respond to this issue!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Francheska

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

christine

가족 여행
Super friendly and efficient front desk staff
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Christine,Thank you so much for your kind words about our front desk staff! We're thrilled to hear that they made your experience with us super friendly and efficient. Providing excellent service is a top priority for us, and we're delighted that our team members exceeded your expectations.We look forward to welcoming you back for another enjoyable stay in the future!

8/10 - 좋아요

Alban

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Alban, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. We hope to hear more from you and learn more about what made your stay to your expectations. Here at La Quinta Sawgrass Mills we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

leibniz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel con relación al precio y lo que ofrece. Lo recomiendo para vacaciones
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 8일
Dear Leibniz,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and for your recommendation to stay with us. We are glad to hear about your over-all positive experience. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Rohan

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 9일
Dear Rohan,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

irving

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 7일
Dear Irving,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Isabel

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 8일
Dear, Isabel. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations as we strive to meet your expectations all the time. We still hope that you give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

michele

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was dirty and smelled really bad. They used a lot of pinesol to hide the smell. Condom wrapper was found behind headboard and hair on toilet seat. Entire hotel was really run down and not clean.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Michele,I'm truly sorry to hear about your disappointing experience at our hotel. It's unacceptable that your room was not clean and had an unpleasant odor. Finding a condom wrapper and hair on the toilet seat is certainly not the standard of cleanliness we strive to maintain.Please rest assured that we take your feedback seriously, and we will address these issues immediately with our housekeeping team to ensure that such incidents do not happen again in the future. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations.If there's anything else you'd like to share or if there's anything we can do to make it right for you, please let us know. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay.

8/10 - 좋아요

john

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, fair price and comfortable mattress.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear John,We're glad to hear that you found our location convenient, our pricing fair, and our mattresses comfortable during your stay. Providing a pleasant and value-for-money experience is important to us, and we appreciate your feedback. If there's anything else you'd like to share or if you have any suggestions for us, please feel free to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

8/10 - 좋아요

Shaloma

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet atmosphere, friendly, courteous and helpful staff. Maid service was checking on us often to see if we had everything we needed.
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Shaloma,It's fantastic to hear that you appreciated the tranquil environment and the attentive service provided by our staff during your stay. We strive to create a welcoming and comfortable atmosphere for all our guests, and we're delighted that our maid service went above and beyond to ensure your needs were met. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable experience in the future.

8/10 - 좋아요

David 님, Palm Harbor

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear David,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Gerald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The breakfast menu was terrible. I stayed for a full week and the same boring breakfast everyday with no bacon or sausage meat.
2024년 4월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Gerald,Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is incredibly valuable to us.We have recently enhanced the breakfast experience and selections and we regret to know that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests and your feedback will certainly help us achieve our goal.We appreciate you bringing these issues to our attention. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience.

10/10 - 훌륭해요

Detlef

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear, Detlef. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. We hope to hear more from you and learn more about what made your stay delightful. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

4/10 - 별로예요

Valerie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No room service
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Valerie,We apologize for any inconvenience caused by the absence of room service during your stay. Your feedback is valuable to us, as a limited-service hotel we will take this into consideration as we strive to improve our services. If there are any specific amenities or services you would like to see added or enhanced in the future, please let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you for choosing to stay with us.

10/10 - 훌륭해요

onexy

2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 10일
Dear Onexy. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us. Here at La Quinta Sawgrass Mills we goal to always meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

May 님, wauchula

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear May,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Shaloma

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Shaloma,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your satisfaction during your stay. Your feedback is very important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Accueil A-1
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear BernardThank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

2/10 - 너무 별로예요

Pauline

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible property.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Pauline,I'm sorry to hear that you had a negative experience at our hotel. Your feedback is important to us, and we would like to learn more about what specifically went wrong during your stay so that we can address these issues and improve our services. If you're willing to share more details or provide specific feedback, please feel free to do so. We value your input and are committed to ensuring that all our guests have a comfortable and pleasant stay.

2/10 - 너무 별로예요

Gerren Levardis

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The furniture was broken, I swapped rooms and the 2nd room had roaches. Lots ! It was horrible but the staff was nice.
2024년 3월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Gerren,We're deeply sorry to hear about your experience with the condition of the rooms. It's certainly not the standard we aim to uphold, and we apologize for any inconvenience and discomfort caused by the broken furniture and roaches. Your feedback will be shared with our housekeeping and maintenance teams to ensure that such issues are promptly addressed and resolved.On a positive note, we're glad to hear that our staff provided you with friendly and helpful service. We appreciate your understanding and patience during this challenging situation.Should you decide to give us another chance in the future, we'll do our utmost to ensure that your stay is pleasant and without any issues. If there's anything else we can assist you with or if you have further feedback, please feel free to let us know. Your satisfaction is important to us.

8/10 - 좋아요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich würde es wieder buchen.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Marianne,We're thrilled to hear that you had a positive experience and that you're planning to return! We look forward to welcoming you back and ensuring that your next stay with us is just as enjoyable. If there's anything specific you'd like us to improve or if you have any special requests for your next visit, please feel free to let us know. We're here to make your stay as comfortable and enjoyable as possible. Thank you for choosing us, and we can't wait to see you again!

10/10 - 훌륭해요

Elijah

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Elijah,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Antonio R.

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Antonio,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your satisfaction during your stay. Your feedback is very important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

4/10 - 별로예요

Navendra

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms are musty. Bathroom facilities old.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 25일
Hi Navendra. We're sorry to hear about your experience with the room conditions. Maintaining a fresh and comfortable environment is a priority for us, and we apologize for any musty odors you encountered. We'll address this with our housekeeping team to ensure thorough cleaning and odor control measures are in place. Regarding the bathroom facilities, we understand the importance of updated amenities and will consider your feedback for future improvements. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide a better experience for you in the future. If there's anything else you'd like to share, please feel free to let us know. Thank you

8/10 - 좋아요

Joann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 24일
Hi Joann. Thank you for rating your stay with us. We hope to learn more what made your stay to your expectations. We goal to uphold the highest standards and exceed your expectations everytime. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Kenny

연인과의 여행
Good value and good location to sawgrass mill mall
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Kenny. We're glad to hear that you found value in our hotel and that our location near Sawgrass Mills Mall was convenient for you. Providing a positive experience for our guests is our priority, and we're delighted that you enjoyed your stay with us. If there's anything specific you appreciated about your visit or if there are any areas where you feel we can improve, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

4/10 - 별로예요

Ruby 님, Murfreesboro

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had 2 roaches in my room. Mold smell, Tv didn't work properly. Moved me to new room. Wasnt happy with my stay. Would like a refund
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Ruby. I'm truly sorry to hear about the challenges you faced during your stay. We take pride in providing a comfortable and pleasant experience for our guests, and it's disappointing to learn that we fell short of your expectations. Rest assured, we have addressed the issues you encountered with our team to ensure they are rectified promptly.Regarding your request for a refund, I completely understand your frustration, regretfully we cannot this request at this time.

10/10 - 훌륭해요

Juan

출장 여행
좋아요: 편의 시설/서비스
like the location
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Juan. We're glad to hear that you found our hotel's location convenient! It's always great to know that our guests appreciate the convenience of our surroundings. If there's anything else you particularly enjoyed during your stay or if you have any feedback for us, feel free to share. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s convenient for me
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Hi, Kim. We're glad to hear that you found our hotel's location convenient! It's always great to know that our guests appreciate the convenience of our surroundings. If there's anything else you particularly enjoyed during your stay or if you have any feedback for us, feel free to share. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

10/10 - 훌륭해요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe area; staff very helpful.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Grace,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Sawgrass Mills. It's great to hear that you found our location safe and our staff helpful during your stay. Providing a secure and welcoming environment for our guests is always a top priority for us. If there's anything specific you appreciated about our staff or if you have any suggestions for us to further improve your experience, we'd love to hear from you. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

6/10 - 괜찮아요

Rocco

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel could use a major facelift. Very old decor and dated look. The front desk reception staff was very nice and the location convenient but the hotel itself is not very nice.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Rocco,Thank you for sharing your feedback with us. We're glad to hear that you found our front desk reception staff to be very nice and that our location was convenient for you. Your kind words about our team are appreciated!We understand your concerns about the decor and overall appearance of the hotel. Rest assured, we take guest feedback seriously, and we continuously strive to improve our facilities to provide a better experience for our guests. While we may have a dated look currently, we are actively working on plans for renovations and upgrades to enhance the ambiance and aesthetics of our property.We hope that despite the dated decor, you were still able to enjoy your stay with us. Your satisfaction is important to us, and we appreciate your understanding as we work towards improvements. If there are any specific areas or features you believe we should prioritize in our renovations, please feel free to let us know. Your input helps us make informed decisions about our upgrades.Once again, thank you for choosing to stay with us and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an updated and more pleasant experience.

10/10 - 훌륭해요

Shannon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and clean
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear ShannonThank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Francisco

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a quiet night at the hotel after a long trip
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Francisco,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall convenience during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
N/A
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Hi Manuel. Thank you for rating your stay with us. We hope to learn more what made your stay to your expectations. We goal to uphold the highest standards and exceed your expectations everytime. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Like very near to sawgrass mall
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Hi Marissa. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive rating and are glad to know your overall convenience during your stay. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

6/10 - 괜찮아요

Cynthia

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Hallway odor. Sitting chair in room awfully dirty
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Cynthia,I'm sorry to hear about the issues you encountered during your stay. We take cleanliness and comfort seriously, and it's disappointing to hear that your experience fell short of expectations.Regarding the bad hallway odor and dirty sitting chair in your room, we apologize for any inconvenience caused. We will address these issues promptly to ensure that they are resolved and do not occur in the future.Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. If there's anything else you would like to discuss or if you have any further feedback, please don't hesitate to contact us. We want to ensure that your future visits are much more pleasant and enjoyable.

8/10 - 좋아요

Maria

좋아요: 직원 및 서비스
별로예요: 청결 상태
H
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Maria. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is valuable to us, as we goal to meet and exceed your expectations, and continuously strive to provide you with the most exceptional service. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

sharaz

좋아요: 직원 및 서비스
I continue to use this facility due to the customer service..
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Sharaz.Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be nice and friendly during your stay. Providing excellent service is a top priority for us, and we're glad that it contributed positively to your experience. If there's anything else you'd like to share or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon!

10/10 - 훌륭해요

Jhon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Jhon,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your convenience during your stay. Your feedback is important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.With appreciation,

4/10 - 별로예요

Krista 님, Hollywood

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very old and outdated. Strong smell of odorizer. Needs serious update. Carpets in hall dirty. Room carpet old. Did not like at all.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Krista,Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We take all guest feedback seriously, and we will address the concerns you mentioned regarding the outdated condition of the hotel, the strong odor, and the cleanliness of the carpets.Rest assured, we are continuously working to improve our facilities and services to provide a better experience for our guests. Your comments will be shared with our management team to take appropriate action and make necessary updates.We appreciate your feedback and hope you will consider giving us another chance in the future to show you the improvements we have made.

6/10 - 괜찮아요

Heidi

가족 여행
좋아요: 편의 시설/서비스
Old need update
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Heidi,Thank you for your feedback. We acknowledge your comments about the need for updates in our hotel. We are constantly striving to improve our facilities to enhance the experience for our guests. Your input is valuable to us, and we will take your suggestions into consideration as we work on future renovations and upgrades.If there is anything specific you would like to share or if you have any further suggestions, please feel free to let us know. We appreciate your patronage and hope to welcome you back in the future to experience the improvements we make.

6/10 - 괜찮아요

Marion

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear, Marion. Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us. We hope to hear more from you and learn more about what made your stay below your expectations. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we continuously strive to meet your expectations. We hope that you give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Emily 님, Alburgh

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Overall it was just ok…the bed was super comfy, but the interior of the rooms needs some work. The bathroom was stained and dingy, the tv didn’t work well, and the ac barely worked- didn’t really keep the room as cool as I like. I would stay again for a quick overnight if I needed to especially because of the comfort of the bed.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Emily,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfortable during your stay. However, we apologize for the issues you encountered with the room's interior, bathroom condition, TV functionality, and the AC not meeting your expectations.Your comments are valuable to us as we strive to improve our guests' experiences. We will address these issues with our team to ensure that similar problems are not repeated in the future. We appreciate your understanding and hope that you will give us another opportunity to provide you with a more enjoyable stay on your next visit.If there's anything else you would like to share or if you have any specific suggestions for improvement, please feel free to let us know. We value your input and look forward to welcoming you back for a better experience.

10/10 - 훌륭해요

Martha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Martha,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills which is now under new hotel ownership and new management, we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon.

8/10 - 좋아요

James

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear James,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us as a valued hotel guest and we sincerely apologize for not meeting your expectations. We hope to hear more from you and learn more about your stay as we goal continuously improve our services and facilities and provide you with the convenience and relaxation you deserve . We hope that you will still give us the opportunity to welcome you back and better serve you in the future.

8/10 - 좋아요

arthur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice but
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Arthur,Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. Your feedback is important to us and we sincerely apologize for not fully meeting your expectations. We hope to hear more from you and learn more about your stay as we goal continuously improve our services and facilities and provide you with the convenience and relaxation you deserve.We hope that you will still give us the opportunity to welcome you back and better serve you in the future.