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엠버시 스위트 바이 힐튼 포트 워스 다운타운 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 565개" "
평점 8 - 좋아요. 1005개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 107개" "
평점 4 - 별로예요. 1005개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 36개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

William 님, Little Elm

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wished this multi-story hotel had an HVAC system that did NOT use PTAC units. PTAC units are noisy and don't distribute air throughout the room very well.
2024년 5월에 1박 숙박함
답변 제공: Christine 님, 2024년 5월 24일
William, thank you for taking the time to leave us feedback about your experience. I'm glad to see you enjoyed your stay overall despite not being pleased with the HVAC units in our suites. We'll keep your comments in mind the next time we upgrade our system. Safe travels!

2/10 - 너무 별로예요

Anita

Sorry, I did not make it to the property for a stay.
2024년 5월에 1박 숙박함
답변 제공: Christine 님, 2024년 5월 24일
Anita, thank you for leaving us a rating even though you did not stay with us. We hope to see you next time you're in town and earn that perfect score!

2/10 - 너무 별로예요

Dana

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If you like a dump with stains all over the furniture urine on the bed. This is the place for you. Did I mention water running in One of the elevators? Forget talking to the manager you get a voicemail and no return call.
2024년 5월에 4박 숙박함
답변 제공: Christine 님, 2024년 5월 24일
Dana, I am so sorry to hear your experience was less than ideal. Our goal is always to provide the best service and accommodations possible for all of our guests. And I hate that we fell short during your stay. We take comments like yours very seriously, as it helps us determine what needs to be addressed immediately in order to improve our overall guest satisfaction. I hope you give us another chance in the future to give you the service that you deserve. Until then, safe travels!

10/10 - 훌륭해요

misty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 5월 15일
Misty, thank you for the great review! I'm pleased to hear you enjoyed your stay. We hope to see you next time you're in town!

4/10 - 별로예요

Christina

가족 여행
The staff was not overly helpful or friendly during our stay. The hotel furniture in the room was old and needs to be updated. The sheets on the bed had a large stain which appeared to be blood.
2024년 5월에 3박 숙박함
답변 제공: Christine 님, 2024년 5월 15일
Christina, thank you for sharing your feedback. We use comments like yours to address areas that need immediate improvement and help the overall experience for all of our guests. With all of the brand new linen we have in stock, I am so sorry to hear that your sheets were stained. We hope you consider staying with us in the future so we can give you the experience that you deserve. until then, safe travels!

6/10 - 괜찮아요

Kim

단체 여행
Great location
2024년 5월에 1박 숙박함
답변 제공: Christine 님, 2024년 5월 8일
Kim, thank you for taking the time to leave us a review about your recent stay. I'm glad to hear you enjoyed the location of our hotel. We hope to welcome you back again in the future and earn that perfect score! Until then, safe travels!

8/10 - 좋아요

Corley

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall was very safe and relatively clean. Downside was having only one window in a 2 room suite that overlooked an alleyway. Breakfast was excellent, and the location was incredible!
2024년 4월에 2박 숙박함
답변 제공: Christine 님, 2024년 4월 29일
Corley, thank you for taking the time to review your stay. I'm glad to hear that you overall enjoyed our hotel. With all the different room types and layouts we have available, I'm positive we'll find you a suite that better matches what you need next time. Until then, safe travels!

8/10 - 좋아요

Jeffery

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything went smooth
2024년 4월에 3박 숙박함
답변 제공: Christine 님, 2024년 4월 28일
Jeffery, thank you for the review! I'm so glad to hear your stay went smoothly. See you next time you're in town!

6/10 - 괜찮아요

Michele

가족 여행
old building.. very industrial
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 28일
Michele, thank you for taking the time to share some feedback about your recent stay. We hope to welcome you back again in the future and earn that perfect score! Until then, safe travels!

2/10 - 너무 별로예요

Demetria

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was run down it had a stinky smell in the elevators the carpet was old not to clean. The sofa couch had stains. Wifi did not work for our don ps5 wilł npt stay there ever again.
2024년 3월에 1박 숙박함
답변 제공: -Christine 님, 2024년 4월 21일
Demetria, thank you for taking the time to review our hotel. We appreciate you bringing the issues you experienced to our attention, as we are always looking for ways to improve and provide the best possible experience for our guests. We hope you give us another try and a second opportunity to earn that perfect score!

6/10 - 괜찮아요

Javonda 님, Long Beach

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The parking fee is not the greatest but overall nice hotel.
2024년 4월에 3박 숙박함
답변 제공: Christine 님, 2024년 4월 18일
Javonda, thank you so much for taking the time to review your stay. I'm glad your overall stay was nice, but I'm sorry to hear you were disappointed with the valet price. There are a ton of other choices for parking in the area, but valet is definitely the easiest option. Next time you're in town, I'm confident we can find an option that suits your needs.

10/10 - 훌륭해요

Detra

단체 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Perfect by Sundance Square
2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 4월 14일
Detra, thank you so much for the great review! We hope to see you again next time you are in town. Until then, safe travels!

2/10 - 너무 별로예요

Lucelyn

2024년 4월에 1박 숙박함
답변 제공: Christine 님, 2024년 5월 4일
Lucelyn,Thank you for taking the time to leave us a rating. I'm so sorry to see that we did not meet expectations this time. I would love to know what areas we could improve in. If there are any comments or concerns you would like to share with us, please feel free to reach out to me at 817-332-6900.

2/10 - 너무 별로예요

Marilee

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude staff
답변 제공: Christine 님, 2024년 4월 13일
Marilee, I'm so sorry to hear that you found our staff to be rude. The overall guest experience is of the upmost importance to us. We hope you give us another chance in the future to give you customer service that you deserve. Until then, safe travels!

10/10 - 훌륭해요

Kristi

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel very close to restaurants and Sundance square. Have contract with gym across street which was very convenient. Breakfast was wonderful. Only concern first day there was very little water pressure and shower was cold but was later afternoon no issues other three days. Would definitely stay there again.
2024년 4월에 3박 숙박함
답변 제공: Christine 님, 2024년 4월 7일
Kristi, thank you so much for the perfect score! I'm glad to hear your overall experience was wonderful. We hope to welcome you back next time you're in town. Until then, safe travels!

8/10 - 좋아요

Manuel

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Christine 님, 2024년 4월 6일
Manuel,Thank you so much for the great review! We hope to see you next time you're in town and earn that perfect score. Until then, safe travels!

10/10 - 훌륭해요

Bethany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Christine 님, 2024년 4월 3일
Bethany,Thank you so much for the great review! I'm glad you enjoyed your stay. We hope to see you again next time you're in town!

10/10 - 훌륭해요

ALICIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 28일
Alicia,Thank you so much for the great review! I'm glad you enjoyed your stay. We hope to see you back again in the future. Until then, safe travels!

8/10 - 좋아요

Mary Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice area. Lots of great restaurants
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 20일
Mary Ann,Thank you for taking the time to review your recent stay. I'm glad you enjoyed our location in the heart of Downtown Fort Worth! We hope to see you next time you're in town.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very nice and accommodating !
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 16일
John, thank you for staying with us! I'm so glad you enjoyed your stay. See you next time you're in town!

10/10 - 훌륭해요

brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating and very friendly. The place was nice and clean. The only thing that was disappointing was the hot tub not really bubbling like it should.
2024년 3월에 2박 숙박함
답변 제공: Christine 님, 2024년 3월 11일
Brenda, thank you for your review! I'm glad to see you enjoyed your stay overall. We hope to see you back again soon!

8/10 - 좋아요

Ellen 님, Dallas

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This isn’t a new hotel but it’s clean and spacious. The valet is $42 which is a bit spendy in my book. Great place if you’re traveling with family.
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 10일
Ellen, thank you so much for the great review! I'm glad you an your family enjoyed our spacious suites. See you next time you're in town!

10/10 - 훌륭해요

David

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite hotel will be staying there every trip
2024년 3월에 2박 숙박함
답변 제공: Christine 님, 2024년 3월 8일
David, thank you for staying with us! It was a joy having you. See you next time!

8/10 - 좋아요

Andrea

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
iT WAS CONVENIENT TO THE TEXRAIL AND TO SUNDANCE SQUARE. IT HAD A NICE ATMOSPHERE.
2024년 3월에 1박 숙박함
답변 제공: Christine 님, 2024년 3월 6일
Andrea, thank you for the great review! I'm glad to hear you enjoyed your stay. See you next time!

4/10 - 별로예요

Rob 님, McKinney

출장 여행
별로예요: 편의 시설/서비스
Pros: happy hour and free breakfast Cons: free wifi only for Hilton honors, difficult to connect to, eggs were runny and undercooked, mo walk in shower, tub only, hotel is old and dated which is evident anywhere on the property.
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 28일
Rob,Thank you so much for taking the time to share your experience with us. I'm so sorry to hear it wasn't up to our normal high standards. We hope to welcome you back next time you're in town and exceed your expectations! Until then, safe travels!

8/10 - 좋아요

Gina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy and I had no problem.
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 28일
Gina, thanks for the review! Making the check-in experience is easy is always our goal. See you next time!

10/10 - 훌륭해요

Caroline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was phenomenal. The “Starbucks” drinks were not great but there are several cafes within walking distance.
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 28일
Caroline, thank you for your review. I'm pleased to hear you enjoyed our breakfast despite not being satisfied with the drinks from our Lobby Bistro. We hope to see you back next time you're in town!

10/10 - 훌륭해요

Ratsamay

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 21일
Ratsamay, thank you so much for the perfect review! We hope to see you back again soon!

2/10 - 너무 별로예요

Kimberly

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Hotel had little/no water pressure and no hot water
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 21일
Kimberly, I’m so sorry to hear that your experience at Embassy Suites by Hilton Fort Worth Downtown was less than ideal. We always strive to provide the best service so every guest has an exceptional stay, but it seems the lack of water pressure caused us to fall a little short this time. I appreciate you taking the time to share your feedback as that is the best tool we have to continually improve the overall guest satisfaction.

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 21일
Julie, thank you so much for the perfect score! I'm glad to see you enjoyed your stay. We hope to welcome you back next time!

10/10 - 훌륭해요

Cody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Consistently pleasant
Very clean and comfortably with a friendly staff. It’s our their stay and it’s always great!
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 15일
Cody, thank you so much for the amazing review! It was a pleasure having you stay with us. See you next time!

10/10 - 훌륭해요

Jeremiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 15일
Jeremiah, thank you so much for your great review! I'm glad to hear that you enjoyed your stay. See you next time!

8/10 - 좋아요

Calvin N Marqulia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay for a family of five. Breakfast had many options!
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 12일
Calvin N Marquila, I'm so glad to hear you and your family enjoyed your stay! We'll see you next time you're in town. Safe travels!

10/10 - 훌륭해요

Kenia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 11일
Kenia,thank you for the great review! I'm glad to see you enjoyed your stay with us. See you next time!

2/10 - 너무 별로예요

Yvette

2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 11일
Yvette, thank you so much for taking the time to review your recent stay. We hope to see you again and earn that perfect score!

2/10 - 너무 별로예요

Hal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 10일
Hi Hal, Thank you for taking the time to review our hotel. We hope to see you again soon and earn that perfect score!

4/10 - 별로예요

Karen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 4일
Karen,thank you for taking the time to review your recent stay with us. I'm sorry you were unhappy with your stay. We hope to welcome you back and exceed your expectations next time!

10/10 - 훌륭해요

Theado

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Christine 님, 2024년 2월 4일
Theado, thank you for the great review! We hope to see you next time you're in town. Until then, safe travels!

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Our room was in dire need of upgrade from carpeting, walls to heating system.
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 31일
Susan, thank you for taking the time to review your recent stay with us. I'm sorry to hear that the room was disappointing. I will share the comments with the other department heads that way they know the areas that need the most attention. We hope to welcome you back again in the future and exceed your expectations!

6/10 - 괜찮아요

Keri

출장 여행
좋아요: 직원 및 서비스
There were "homeless looking" people walking the sidewalks right out in front of the building and smoking right next to us - this felt unsafe. This property is older and dirty looking compared to newer Embassy Suites. The staff passed things off to others that were asked of them
2024년 1월에 4박 숙박함
답변 제공: Christine 님, 2024년 1월 25일
Keri, I truly appreciate you taking the time to share your feedback, as that is the best tool we have to continually improve the overall guest satisfaction. I'm sorry to hear that you were unhappy with your stay. We always strive to provide the best service so every guest has an exceptional stay. With all of the hotels in the area, I wanted to say thank you for choosing to stay with us. We hope to welcome you back next time and exceed your expectations.

10/10 - 훌륭해요

Jerlene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Christine 님, 2024년 1월 25일
Jerlene,Thank you for the great review! We appreciate you taking the time to leave feedback. We hope to see you next time you're in town.

10/10 - 훌륭해요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Christine 님, 2024년 1월 24일
Regina, thank you so much for the perfect score! I'm glad to see you enjoyed your stay. We hope to welcome you back again in the future!

6/10 - 괜찮아요

Vinicio

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It is an old building that needs a refresh
2024년 1월에 3박 숙박함
답변 제공: Christine 님, 2024년 1월 24일
Vinicio, thank you for taking the time to review your recent stay. It's feedback like this that helps us determine what is needed to continuously improve our overall guest satisfaction. We hope to welcome you back again in the future and exceed your expectations. Until then, safe travels!

10/10 - 훌륭해요

Christine 님, Kyle

2024년 1월에 2박 숙박함
답변 제공: Christine 님, 2024년 1월 21일
Christine, thank you so much for the perfect score! We hope to see you next time. Safe travels!

10/10 - 훌륭해요

Jessicca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 18일
Jessicca, thank you so much for staying with us! I'm glad to see you enjoyed your stay. We'll see you next time!

10/10 - 훌륭해요

CARMEN 님, DUNCAN

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big suites. Very quiet. Great location
2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 2월 16일
Carmen, thank you so much for reviewing your stay with us. I'm so happy to see you enjoyed your stay! We hope to see you back next time you're in town!

8/10 - 좋아요

Kristina

2024년 1월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 18일
Kristina, thank you so staying with us and taking the time to review your experience. I'm glad you had a good time. See you next time you're in town!

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Christine 님, 2024년 1월 10일
Kim, thank you for the perfect score! Safe travels!

10/10 - 훌륭해요

John

2024년 1월에 2박 숙박함
답변 제공: Christine 님, 2024년 1월 31일
John, thank you so much for the great review! I'm glad to see we earned that perfect score. We hope to see you next time you're in town!

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
our one night stay was great. The breakfast was excellent
2023년 12월에 1박 숙박함
답변 제공: Christine 님, 2024년 1월 10일
Emily, thank you for your review! I'm thrilled to hear you enjoyed your stay with us. We hope to welcome you back next time you're in town!