I have stayed at this hotel a few times and have always been quite satisfied. However, this time was a disappointment. Room 114 is a dud! Air conditioner had leaked water onto the floor, tv remote wasn't working, the ceiling fan made just enough noise to keep me awake, there was an iron, but no ironing board, bed was uncomfortable and there was no shampoo or conditioner in the wall mounted dispensers. I am all for reducing use of plastics, but if you are going to take away the individual sized shampoo and conditioner bottles, please fully-commit to refilling the dispensers inside the shower! Guests don't know they're empty until it's too late to do anything about it!