숙박 시설 내 편의 시설/서비스

타운플레이스 스위트 바이 매리어트 프레즈노 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 291개 이용 후기 중 149개" "
평점 8 - 좋아요. 291개 이용 후기 중 90개" "
평점 6 - 괜찮아요. 291개 이용 후기 중 31개" "
평점 4 - 별로예요. 291개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 291개 이용 후기 중 10개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Janis 님, Kapolei

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great room for our family. Bedrooms were big and the kitchen was a plus.
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Janis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like this location for its convenience to the various medical appointments we have in this area.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Kimberly

2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great room, service could be better.
Room was great. Room cleaning every other day,we had to ask for cleaning on day 3. Breakfast area very small,had to take breakfast to the room,no place to sit down.
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Anna 님, Goodyear

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Convenient location to Yosemite.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Julius

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Alfred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly Staff
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Alister

2023년 10월에 1박 숙박함

8/10 - 좋아요

Matt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Beth Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Irma

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty rooms, busted tv, rooms smelled, building in need of maintenance, breakfast terrible
2023년 8월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 8월 6일
We apologize for the negative stay you had. We will share your feedback to our management team.

10/10 - 훌륭해요

Trong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place!
Our stay was great! It was comfortable and amazing
2023년 7월에 2박 숙박함
답변 제공: Staff 님, 2023년 8월 9일
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

6/10 - 괜찮아요

Antonius 님, granada hills

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The unit was remodeled and clean.unfortunately the room has lingering food smell that won’t go away during our stay there. It makes our stay less pleasant.
2023년 7월에 2박 숙박함
답변 제공: Staff 님, 2023년 8월 9일
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

10/10 - 훌륭해요

Rachel

2023년 7월에 1박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great makeover/update!
Great service from the front desk, excellent breakfast too. Our air conditioner kept the room extremely humid and smelled a bit like mildew. The quality of the front office, hallways, and breakfast room was all top notch makeover from the hotel it preciously was, it did feel like maybe the rooms weren’t completely finished in their transition to TownePlace suites. Unrelated to this rating, but the EV chargers outside [and not run by the hotel] were extremely problematic, I finally got one to work after about 30 minutes.
2023년 7월에 1박 숙박함
답변 제공: Staff 님, 2023년 8월 9일
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

10/10 - 훌륭해요

Mary

2023년 6월에 1박 숙박함
답변 제공: Staff 님, 2023년 8월 9일
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Staff 님, 2023년 8월 9일
Thank you for staying at the TownePlace Suites by Marriott in Fresno, CA!

8/10 - 좋아요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy apartment style stay
I enjoyed the hotel room. It was clean but could have been more updated. I enjoyed the cozy apartment style of the suite. The first day my building had a horrible smell. It may have been from someone cooking as the suites do have kitchens but the floors should have air fresheners. The hotel also offers free breakfast but I would suggest to skip the breakfast. If you are low on cash they its decent but other hotels offer better breakfast. The most clean and updated part of the hotel was the lobby. The effort of the lobby should be added to the rooms.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Maksim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really great property! The only thing they should improve is move the locks to nfc cards since the locks they have now work very poorly. I ended up being to have my key fixed every day.
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simple and nice.
Lovely stay. Place was comfy and clean.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

Evelyn

출장 여행
좋아요: 직원 및 서비스
Stenchy Smell
As soon as we opened the door to our room we were greeted with a stenchy odor. We tried to air out our room by opening the windows but it didn’t help. The sheets on the bed had an imbedded stains and so did the extra sheets used for the sofa bed. The room overall felt dirty and I was expecting better from Marriott.
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 26일
We value your feedback and thank you for taking the time to share your thoughts. We will pass on your concerns to the appropriate leadership team.

10/10 - 훌륭해요

ACCO

2022년 7월에 3박 숙박함

6/10 - 괜찮아요

Daniel 님, Santa Barbara

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property was ok. Rooms were just ok. Needs some updating.
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

xochitl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant
Wry pleasant place. Loved it. Booking for Thanksgiving weekend family time.
2021년 9월에 2박 숙박함

8/10 - 좋아요

Jirmy 님, SAN JOSE

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe
2021년 9월에 1박 숙박함

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The building and rooms are a little dated but I love marriot's cute studio apartment townplace suites. Have not been disappointed in any state by a townplace suites, dated or not. Solid place to stay here in Fresno.
2021년 8월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were on vacation with my elderly in laws to Yosemite and were evacuated because of the River fire. We live in San Diego so driving home at 7pm wasn’t an option for us and we have our dog with us so the only pet friendly hotel in the area with semi good reviews was hometowne suites. We check in and are told we’re being charged an extra $100 for our dog (checked in at 8:30pm and checked out 8:30am mind you). We go to our room which smells moldy and found dead roaches in the living room. The AC also was not working and wouldn’t cool below 78°.. it’s 110° outside… so we go back to the front desk and let them know so they put us in another room on the 3rd floor on the other side of the building. We get to the new room and try to turn on the TVs in both the bedrooms and there was only one remote. For three TVs in the suite. This morning when we got up we realized there were only 2 towels. This is a 2 bedroom suite so why were we only provided 2 towels? We then go get the free breakfast provided that’s a frozen jimmy dean biscuit that we had to take back to our room to heat up in our own microwave. Thank goodness we had brought our own food but then realized there were only 2 forks in the kitchenette. Again a 2 bedroom suite and only 2 forks? The staff was helpful in moving us over but the hotel itself was very outdated and unclean and the new room wasn’t much better. We had to pay almost $400 for a subpar room that we were in for 12 hours. Do better, Marriott!!
2021년 7월에 1박 숙박함
답변 제공: Jennifer Christensen 님, 2021년 7월 12일
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make sure you have the most enjoyable stay possible. Thank you for your time and we hope you have a great summer!

4/10 - 별로예요

Angeline

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a comfortable stay
The place was outdated, sheets were not clean, AC unit was loud, couch has several dirty spots, carpet was dusty. Tables and counter top were dusty. I booked a two bedroom unit, only provided two bath towelsI would not come back to this place.
2021년 7월에 2박 숙박함
답변 제공: Jennifer Christensen 님, 2021년 7월 12일
Thank you for your review. We will share your feedback with our team. Have a great summer!

2/10 - 너무 별로예요

실제 이용하신 고객

2021년 6월에 1박 숙박함

6/10 - 괜찮아요

Jeffrey

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly and helpful. Had teiuble with several keycards on the common entry door. Good location, roomy, well supplied unit.
2021년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
-
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room smelled terrible. My room was not ready at 3pm check-in. The front desk staff seemed untrained and unequipped to provide basic service.
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

Mary

가족 여행
별로예요: 직원 및 서비스
It took 30 minutes to check in, had to wait for room to be cleaned and ready check in after 3
2021년 6월에 1박 숙박함
답변 제공: Jennifer 님, 2021년 6월 8일
Please know we try very hard to make sure you enjoy your stay with us. We are so sorry for the delay but making sure your room is perfect is our first priority. We thank you for your time and know we are perfecting the room so you enjoy your stay with us. Best Regards,

8/10 - 좋아요

Richard

2021년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2021년 6월 8일
Thank you for staying with us! Have a great summer!

10/10 - 훌륭해요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super friendly staff
2021년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2021년 6월 8일
Thank you for noticing our friendly staff at the TownePlace Suites by Marriott Hotel in Fresno! We hope you return to stay with us soon! Best Regards

10/10 - 훌륭해요

Ana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Rooms were supper clean and the staff was super nice. Close to the hospital and good restaurants
2021년 5월에 5박 숙박함
답변 제공: Jennifer 님, 2021년 6월 8일
We are so pleased to hear you enjoyed our super nice staff and the cleanliness of our hotel. We look forward to having you stay with us once again! Thank you so much!

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Jennifer 님, 2021년 6월 8일
Thank you for a high score! We look forward to having you stay with us again!

2/10 - 너무 별로예요

Mischa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Worst!
Room was dirty, had a Terrible odor, the bathroom door did not have a lock and didn’t close correctly, the tile floor was sticky, there was garbage in the room when we got there. There was nothing comfortable about the stay. Only one staff member was friendly and I found out the next day the information she gave me was incorrect. Will never stay here again.
2021년 4월에 3박 숙박함
답변 제공: Jennifer 님, 2021년 6월 8일
We are so sorry that we missed our goal of providing a perfect stay. Thank you for letting us know so we can share this with our team. Travel Safely,

6/10 - 괜찮아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 2월에 2박 숙박함

4/10 - 별로예요

Lee

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Didn’t sleep well
Bed was uncomfortable. Bathroom outdated. Sink was slow to drain.
2021년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 12월에 4박 숙박함

8/10 - 좋아요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good room
2020년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kids on the first floor.
Hotel was nice, Not fancy but great that it has a seperate bedroom and full kitchen. Only thing is, I have two small children 3 and 4, we should not have been put on the second floor. Kids play around too much. And if we were put on the second floor no one should have been put in the room below us. The hotel was not full enough to have to be placed like that. Because my kids were playing around we recieved complaint calls about the noise.
2020년 12월에 2박 숙박함

2/10 - 너무 별로예요

Greg 님, Portland

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Absolutely the worst stay I have ever had at a hotel. My wife and two children and I checked on a very hot July 16 2020. The first room had a broken AC and after an hour in the room we asked to switch. They put us in a room across the hall that smelled so badly of smoke that we all had a headache within minutes. We asked to switch the a third room, when they moved us to the main building. It appeared to us that families were put across the parking lot so that the main building would stay quieter and nicer. After the first night being ok, the room seemed to be working out for us. After swimming, my wife took a nap in one of the bedrooms in the afternoon. While watching TV, I heard my wife scream for help. I went in to the room and found a gaping hole in the ceiling with dirty water pouring through onto the bed. It continued for ten minutes until workers could shut off the overflowing toilet in the room above us. In particular my entire bag was filled with fecal water. They moved us to a third room that had absolutely no toilet paper or bedding for the second bed. Before continuing on our road trip I asked to speak the manager. I was told they were not there. I left my name and number, but never received a call. I then called weekly for over a month and was told no manager was present. Finally I spoke to a manager and discussed how the insanity of our experience and some form of compensation. She said she would get back to me and never did. Literally crap water
2020년 7월에 3박 숙박함