Dear Guest,Thank you for the positive feedback! We're glad you found our staff friendly and helpful, enjoyed the cleanliness of the rooms and loved the entertainment in the lobby bar. We look forward to welcoming you back this year for another enjoyable staying. Your satisfaction is important to us and we're delighted to hear that you plan to return this year. Safe travels and see you again soon!Best regards,Kasia CzerneckaGuest Service Manager

Dear Martin,We are sorry to read that your stay in our hotel has not been met with your expectations.We always strive to keep the hotel as clean as possible.We hope that we can welcome you back in the future and create a better opinion.Best Regards,Elba Sara Beach & Golf Resort

Dear Senolos,First of all we would like to thank you the time you have spent typing your review.We lament your experience at our hotel; for us was also an unfortunate experience due that we need to expel you from our hotel regarding your misbehaviour and disrespect attitude to our staff including our management deparment; we regret that you refused to pay the extras at our restaurant and bars, misused our facilities among other questionables attitudes.Regards,Hotel Elba Sara Beach & Golf Resort

Dear guest, We are sorry to see this very low rating, but we couldn’t help noticing that your statements regarding our services are untrue and misleading, and we would like to take this opportunity to defend our establishment from mendacity. First of all, it’s not stated anywhere that our Hotel has a private beach: the nearest beach is located at less than 500m from our Hotel, and in this same website - which you used for your booking - we specify that it is at a 6 minutes’ walk.There's also a map you can consult to check its proximity.No padlock locks our back gate, which can be opened by our guests with their room’s keys.Right on the beach there is the lovely Chiringuito beach bar, which serves drinks and food and which provides also WC service for the beach users.Furthermore, the shopping center “Atlantico” is right at the Hotel’s side (3/4 minutes’ walk), with public toilets, shops, bars and restaurants.Therefore, there is absolutely no need to “walk back to the Hotel to get a drink” if you don’t want to.The “derelict fortification” you mention is an ancient ruin of a lime kiln,an historical site.Even if it's close to our Resort, it's not part of our complex and its maintenance and cleaning are not our responsibilities.With regard to the presence of some nudist tourists - in Caleta de Fuste they are almost non-existent – we are sorry you felt disturbed by their presence but we remind you that the beaches are public and they don’t belong to our Hotel (in which nudism is obviously forbidden).We don’t have a bellboy/concierge (and we don’t advertise this service anywhere) because our Reception is open 24h/day.We do have a Public Relations Manager (working 8 hours/day, 5 days/week) always available to help our guests in anything they may need during their stay.Her desk is clearly visible, placed in our Hall just in front of the Reception Desk.Our Restaurant is Buffet-style and we don’t have table service for the food (the guests make their plate choosing the food they prefer from the trays displayed), but we do have table service for the drinks, even if most of our All Inclusive guests prefer to serve themselves from the dispensers.Every night we have a different themed dinner (Canarian, International, Spanish, Mexican and Asiatic), and our guests are generally happy with the variety on offer.Every dish in our Buffet is labelled with the name of the food and the allergens, displayed in 5 languages.Our Head Chef is always available to show to guests with allergies/intolerances which are the suitable options for their dietary needs.The only thing the guest has to do is to inform our staff at the entrance of the Buffet in order to call the Chef and get assistance.In case the guests have doubts about the food they are choosing, both our PR and Manager on Duty are available at the Buffet entrance to provide more specific information, with the assistance of the Head Chef.Our pool bar is open from 10.30h to 17.30h with waiters serving drinks to our gues

Dear Thank you for taking the time to share your opinion and experience about your stay at The Elba Sara Golf, Beach & Resort. All comments are essential to improve our service. Thank you kindly and wishing you all the best. Kind Regards Luis Manrique de Lara

Good Morning, Thank you for the valuation given to our hotel, were are very pleased you were satisfied with our services and we hope to be able to see you again in the near future. Regards,

Dear Customer, Thank you for taking the time to share your experiences with us. All your comments are essential to improve our service. Hope to see you again in the future. Kind regards,

Cher Client, Nous tenons à vous remercier d'avoir pris le temps de partager votre opinion sur votre expérience à notre hôtel. Nous prenons note de vos commentaires afin de pouvoir améliorer les aspects que vous nous avez indiqués. Cordialement,

Cher Client, Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre opinion sur votre expérience dans notre hôtel. C'est avec grand plaisir que nous apprenons que vous avez passé un agréable séjour en notre compagnie. Nous espérons vous accueillir à nouveau très bientôt. Nous prenons note de vos commentaires afin de pouvoir améliorer les aspects que vous nous avez indiqués. Bien cordialement,

Dear Sir / Madam Thank you for taking the time to review our hotel. Thank you for all your comments. All will be taken into consideration to help us improve our service for future guests. Kind Regards

Vielen Dank für Ihren Kommentar. Wir entschuldigen uns, dass wir die Erwartungen an die Ernährung nicht erfüllt haben. Wir geben die Informationen an den Küchermanager weiter, um den Service zu verbessern. Wir hoffen Sie noch mal zu sehen. Vielen Dank noch mal.

Dear Guest, Thank you very much for choosing our Hotel for your stay in Fuerteventura .We were very pleased to read your message about our hotel . Your comments are very valuable for us and for our future guests. Relative to the temperature of the pool we always have 23 degrees but many times the weather is colder than normal and that is why it seems that the pool water is cold, sorry for this. We look forward to having you back again! Best regards,

Dear Guest, thank you for reviewing here your recent stay at the Elba Sara Beach & Golf Resort. Since our guests' satisfaction is always our first aim, we sincerely regret to read that you did not feel completely satisfied with our services. In particular, we are sorry to know that you found our food to be repetitive; our chefs do their best in order to offer our guests with a wide and varied choice every day, rotating among five different themes at dinner time every week (spanish, canarian, mexican, asiatic and international). We are also sorry (and a little bit surprised) to read that you felt disappointed by our New Year's Eve Gala Dinner; on that special occasion, we offered our guests a much wider food choice in our Buffet (not only fish options, but also many meat dishes). We sincerely regret to know that the variety offered did not meet your expectations, as most of our New Year's guests gave us very good feedbacks about the Gala. With regard to your comment about the missed information on what to do/to see in the surrondings we would like to point out that our Reception Desk is open 24h, and our receptionists always available to provide our guests with touristic information about the area and the island in general. Our clients only need to ask the Front Desk Staff and they will receive all the information they need. We sincerely hope to welcome you back again in future and be able to change your mind about our services. Best regards,

Bonjour M. Gérard, Merci pour vos commentaires positifs. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons que nous avons contribué à une expérience de vacances relaxante et inoubliable et espérons vous revoir bientôt. Cordialement,