Fukiage Spa Tours

We are a family of 8 Adults n 2 kids (4 n 6yo). The property is clean and well equipped with utensils and crokeries. We enjoyed cooking our meals there. We did not use the facilities in the adjacent shed such as sauna, BBQ pit. There r 3 bedrooms upstairs and 1 bedroom downstairs. Both toilets n single Bathroom are downstairs. So those needing to use the toilets at night have to climb the stairs, which can be a little steep for some. There were several email correspondences after booking which can be confusing. It is not clear whether these are from Expedia or the Agent (ie Breakout group) 1 email said check-in is done in person and asked for our intended check-in Timing ... which I interpreted that someone would be there and I shld be on time. But a subsequent reply said checkin instructions will be given as no one is onsite. As we were on the road, I missed the email containing the Pass Code to unlock the property. No one seemed to pick up the contact number provided with the booking either. Fortunately, when we arrived, one of the owners (very friendly) were tending to their fields and helped us to check. We were told to check our emails again for the Pass Code. The owners cannot unlock as the property is managed by the agent. Lastly, it would be good to provide a bigger kettle for boiling water. The water dispenser was used up by our 2nd day. Other than small logistical issue, everything turned out well and we enjoyed our stay.