리셉션

하워드 존슨 호텔 & 컨퍼런스 센터 바이 윈덤 풀러턴/애너하임 여행 후기

3 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 2139개 이용 후기 중 459개" "
평점 8 - 좋아요. 2139개 이용 후기 중 419개" "
평점 6 - 괜찮아요. 2139개 이용 후기 중 421개" "
평점 4 - 별로예요. 2139개 이용 후기 중 380개" "
평점 2 - 너무 별로예요. 2139개 이용 후기 중 460개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전구도빠져 있고 소음도 심하고 별로 입니다
2023년 2월에 1박 숙박함

4/10 - 별로예요

JAE BOK

2022년 7월에 3박 숙박함

10/10 - 훌륭해요

young

좋아요: 직원 및 서비스, 객실의 편안함
엔틱의 끝
일층에 묵었는데 밖으로 통하는문 작동이 안됨 오래된 호텔이라 그런지 곳곳이 노후로 인해 침식 카펫은 맨발로 다니기 불편 이곳에 묵을려면 실내화는 필수 조식은 추천하지 않음
2022년 4월에 1박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2022년 4월 19일
Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2022년 1월 21일
Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

8/10 - 좋아요

Choongil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2021년 12월 14일
Thanks for the feedback! The team at Howard Johnson is thrilled you are happy with your stay. We hope you share your experience with your friends and family who will be visiting Fullerton. We’d love to continue hosting amazing guests like you. Thanks again!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비가 좋은 곳!!
가성비가 좋은 곳입니다. 좋은 시간을 보내게 해주셔서 감사합니다.
2021년 11월에 2박 숙박함
답변 제공: Emanuel C., Front Office Manager 님, 2021년 12월 9일
Thanks for the feedback! The team at Howard Johnson is thrilled you are happy with your stay. We hope you share your experience with your friends and family who will be visiting Fullerton. We’d love to continue hosting amazing guests like you. Thanks again!

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice and helpful I will be staying again at this location
2024년 5월에 1박 숙박함

4/10 - 별로예요

Leah

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very old and dirty. The main elevator was broken and the hotel had people drilling and working on it in the middle of the night. Each night we were woken up by high pitched noises from the work on the elevator.
2024년 5월에 5박 숙박함

6/10 - 괜찮아요

William Gerald

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
run down
2024년 5월에 5박 숙박함

2/10 - 너무 별로예요

Wesley

별로예요: 청결 상태, 직원 및 서비스
No hot water on 2 days. I would like at least one day refund.
2024년 5월에 5박 숙박함

6/10 - 괜찮아요

Ana

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The place was old and dead cucarach on the bathroom door,
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 25일
Hello Ana,We understand our property is need of an update and we are in the process of that very soon, we will have out pest control looking into the other issues as well. Again, thank you for your time and have a great day.

10/10 - 훌륭해요

Sharry Annali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

Rebeca

Breakfast was good convient but everything else was poor
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 24일
Hello Rebeca, thank you for your survey, we are glad that you enjoyed our breakfast and very sorry you didn't enjoy the rest of your stay. We are always looking for ways to better our hotel and will strive to do better in the future.

4/10 - 별로예요

Reyna 님, Seaside

별로예요: 청결 상태, 숙박 시설 상태 및 시설
it was not cleaned at all. Elevator was not working
2024년 5월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 25일
Hello Retna,Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry about the elevator not working and we will do our best to improve in the future.

10/10 - 훌륭해요

Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 23일
Thank you Alejandro for your kind words, we hope to see you in the future.

10/10 - 훌륭해요

Cristal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 22일
Thank you very much Cristal for the great review, we are very happy to see that you enjoyed your stay with us. Have a great day

6/10 - 괜찮아요

JOAN 님, inglewood

가족 여행
Rooms not clean and old
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Hello Joan, thank you very much for your review, we are happy to see that for the most part you enjoyed your stay with us. We hope to see you in the future

2/10 - 너무 별로예요

VICTOR 님, CATHEDRAL CITY

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevators not working, premises in very bad conditions. The place is filthy, strong scent of cigarette in the rooms and some guests were smoking marijuana The hotel is so bad. Needs repairs and remodeling asap. Horrible experience, and to top it off the beds very uncomfortable
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Thank you very much Victor for your reply, we understand not having the elevator for was an inconveince to our guest. We are in the process of doing repairs to our hotel and hope to see you in the future

6/10 - 괜찮아요

Ramiro

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Property looks tired. I keep staying here because of the price and I know what to expect I just need a place to shower and sleep when I come in town. Definitely needs some refreshing. The breakfast is ok but needs another hot item besides eggs and sausage, maybe another meat or potatoes. One good thing about it is that it has a shuttle to Disneyland.
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Thank you Ramrio, we understand our hotel is in need of repairs etc, we are working on this matter and hope to go through a full property renovation soon.

2/10 - 너무 별로예요

Lori

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room they gave me the eindow in the room was open. I was thinking this is weird. Then went to turn on the AC it did not work and the couch was gross. Looked like it had a Disease. I went and asked for a new room the rude ladie in the front state they had no other rooms. I 2as like ok where uou going to place me at and all of a sudden she had a room. Stay awY from room 113.
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Hello Lori, thank you for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We will take these notes and make sure these are addressed with our team.

8/10 - 좋아요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Shuttle transportation to Disney parks is the benefit here!
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Than you Alexis, we are very happy you enjoyed our shuttle servie. We look forward to seeing you in the future.

4/10 - 별로예요

Maria

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water, elevators not working, pool was not accessible. Light bulbs busted
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Hello Maria,Thank you very much for your review, we understand this time was not the best of your stays and hope to see you in future when we have these issued worked out.

4/10 - 별로예요

Erick

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Noisy and ramp on first floor rattles all night when people come in and out
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Thank you Erik for bringing these concerns to light, we will have them addressed as quickly as we can.

6/10 - 괜찮아요

YENJU

좋아요: 청결 상태
2024년 5월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Hello Yenju,Thank you very much for the review, have a great day

4/10 - 별로예요

Brenda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Hello Brenda,Thank you very much for your review, have a great day.

10/10 - 훌륭해요

Alicia

2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Hello Alicia,Thank you very much for your review of our hotel and we hope to see you in the future.

2/10 - 너무 별로예요

Marlene

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 18일
Hello Marlene, Thank you for letting us know how your stay was with us, we are very sorry you didnt't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and do thank you for your time. Have a great day.

4/10 - 별로예요

Leopoldo

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was friendly and as accommodating as possible that was the only positive. We had issues with insects in one room where we killed a spider and a roach. We then were moved to another room where the restroom light stopped working and a technician had to came fix it. We then had no hot water from one night to the next afternoon. We had stayed at this hotel before with no issues but this time was not like the last and it will be the last time we stay here.
2024년 5월에 4박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 21일
Thanjk you Leopoldo for your review, we apologixze for the hot water going out. Never a good time for a boiler to have a leak. We apologize for the issue and will work on repairs to the hotel as well.

6/10 - 괜찮아요

VICKIE

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Some of the staff were friendly
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 17일
Thank you very much Vickie for your feedback, we are always looking for waqys to improve and we will take this feedback to our team as quickly as we can.

6/10 - 괜찮아요

Ricardo

아이를 동반한 가족 여행
Instalaciones muy viejas, alfombra con olor a humedad baño requiere una actualizacion, almohadas todas hechas bolas, desayuno muy basico y limitado
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 15일
Thank you very much RIcardo for your review, we will take these comments and do our very best to make sure we address these as soon as possible. Thank you and have a great day

8/10 - 좋아요

kathia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 16일
Thank you for your kind words Kathia, we look forward to seeing you in the future.

2/10 - 너무 별로예요

Frances

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager and staff were very helpful but the standard was far below . Staff was still amazing and accommodating but I will never stay there again and I don’t recommend anyone does either
2024년 5월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 15일
Hello Frances, thank you very much for letting us know about your stay, we are very sorry you didnt enjoy your stay as much as we would have hoped for. We are looking for ways to improve our hotel for the better and thank you for the feed back

4/10 - 별로예요

Julio

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Everything was a pleasant stay until it was time to go to bed , we saw that the blankets were covered in dried up blood
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 15일
Thank you Juilo for this information, we are very sorry you didn't enjoy your stay. We will have these matters looked at as soon as we can.

6/10 - 괜찮아요

Maria de Lourdes

좋아요: 직원 및 서비스
The lobby was clean and nice, but the rugs in the hall were old and some smell they are outdated
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 16일
Thank you Maria for the feedback we will have these issues addressed as soon as we can. Thank you again and have a great day.

6/10 - 괜찮아요

Martha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The customer service was good, once we passed the office/lobby we notice the place needs remodeling. The room had no air flowing no screen on window, air conditioner not working properly and carpet definitely needs to go smelled and dirty. To top it off no refrigerator nor microwave, would have been nice ti be notified we had to request them. Continental breakfast good as well as staff.
2024년 5월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 10일
Thank you Martha for taking time out of your day to let us know how your stay with us, we are happy to see that our staff gave you the best service possible. We understand our hotel needs some improvments and we are in the process of making those improvments soon. Again, thank you for your time and have a great day.

4/10 - 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 10일
Thank you Susan for letting us know about your stay, we are very sorry you didn't enjoy your stay with us and we will do our best to improve in the future.

4/10 - 별로예요

David

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
WiFi did not reach room at all. Crack on roof. Pee smell bathroom.
2024년 4월에 5박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 8일
Thank you David for brining this to our attention, we will have this room looked at as quickly as we can and make sure any repairs that need to be done are done as quickly as possible. We are very sorry for this inconvenince and do hope you give us another try in the future. Again, thank you for your time and have a great day.

10/10 - 훌륭해요

Fidel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exelent services
2024년 5월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 7일
Thank you very Fidel, for your kind words about our service. Our staff works very hard and it is good to see that our efforts are being noticed. Again, thank you for your time and have a great day.

10/10 - 훌륭해요

Elizabeth 님, La Habra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the pool was working but everything else was good!
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 7일
Hello Elizabeth, thank you for the great notes about the hotel. We are working very hard with the city of Fullerton to get these plans for the pool approved and having the pool up as soon as we can. Again, thank you for your time and have a great day.

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 7일
Thank Marlene for taking time out of your day to let us know how your stay was with us. Thank you for the postive review and we hope to see you in the future.

10/10 - 훌륭해요

Elizabeth 님, La Habra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is great! Just missing the pool being open
2024년 4월에 5박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 7일
Thank you very much Elizabeth for letting us know about the great service we provided, we apologize for the pool and assure you we are doing every thing we can to get the pool back up and running.

4/10 - 별로예요

Jaime

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are nasty bathroom floor Stan and dirty
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 7일
Thank you very much for this information Jaime, we are very sorry you didnt' enjoy your stay as much as we would hope for. We will speak with our houesekeeping to make sure this type of service is addressed as quickly as possible. Again, thank you for your time.

10/10 - 훌륭해요

Fatima Lopez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checking in was a breeze. Very helpful front desk staff. Clean rooms and friendly staff all round.
2024년 5월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 4일
Hello Faitma, thank you very much for your kind words, we are very happy to see that you enjoyed your stay with us. We look forward to seeing you again,

10/10 - 훌륭해요

Alejandro 님, Colton

2024년 5월에 2박 숙박함
답변 제공: front desk 님, 2024년 5월 23일
Thank you vey much for your kind words, we are very happy to see you enjoy your stay with us.

6/10 - 괜찮아요

Lilian J

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Customer service was poor to my foreign friends. They took a little longer checking out and instead of being considerate and understanding, they treated them poorly and disrespectful.
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 2일
Hello LIllian,Thank you very much for this information, we are very sorry that your friends were not treated correctly and we will discuss this with the front desk team to make sure this doesn't happen again. Again, thank you for your time and have a great day

6/10 - 괜찮아요

Kenia

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 30일
Hello Kenia,Thank you very much for letting us know how your stay was with us, we look forwad to seeing you in the future.

8/10 - 좋아요

Elizabeth 님, La Habra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was great
2024년 4월에 5박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 30일
Hello Elizabeth,Thank you very much for letting us know your your stay was with us, we are happy to see that you enjoyed your stay with us. We strive to make every guest feel at home and its great to see our efforts being noticed

2/10 - 너무 별로예요

Jaime

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room are nasty nothing on tv
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 7일
Thank you Jaime for letting us know how your stay was, we try to have the best channels with our provider to give our guest the best viewing possible. We will have the condition of the room looked at as quickly as we can. Thank you for your time and have a great day.

10/10 - 훌륭해요

ramon

2024년 2월에 3박 숙박함
답변 제공: Assistant General Manager 님, 2024년 5월 16일
Thank you Ramon for the great review, our staff works really hard and it is great to see our efforts being noticed. Thank yoiu again and have a great day.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room
2024년 4월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 24일
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.