โThe rooms had a very unpleasant odor, and the overall guest experience was disappointing. The Wi-Fi connection was poor, and I found the front office staff to be rude and lacking basic customer service skills.
During my stay, one staff member abruptly ended a phone call while I was inquiring about a late checkout, and another called back in a manner that I perceived as intimidating and unprofessional.
This was by far the worst experience I have had with any hotel property. As a result, I...
โThe rooms had a very unpleasant odor, and the overall guest experience was disappointing. The Wi-Fi connection was poor, and I found the front office staff to be rude and lacking basic customer service skills.
During my stay, one staff member abruptly ended a phone call while I was inquiring about a late checkout, and another called back in a manner that I perceived as intimidating and unprofessional.
This was by far the worst experience I have had with any hotel property. As a result, I...
Isaac Adeolu