MainStay Suites Gatlinburg Downtown Area

Property class: 2.5

Choose dates to view prices

Reviews

9.0 out of 10
Wonderful
Take advantage of a grocery/convenience store, a firepit, and laundry facilities at MainStay Suites Gatlinburg Downtown Area. Free in-room WiFi is available to all guests, along with a gym and a business center.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Room

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Room

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Room

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

Room

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Room

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Room

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Room

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(37 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Room

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

Room

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the neighborhood

Located in Gatlinburg, MainStay Suites Gatlinburg Downtown Area is near theme parks. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Anakeesta and Ripley's Aquarium of the Smokies. Gatlinburg SkyPark and Ober Mountain are not to be missed. Visit our Gatlinburg travel guide
Map
803 E Parkway, Gatlinburg, TN, 37738

What's nearby

  • A rustic log cabin with a steeply pitched roof, surrounded by lush green forest.
    Historic Ogle Log Cabin
    3 min drive - 2.0 km
  • A small building with a red roof and a sign that reads "Hillbilly Golf".
    Hillbilly Golf
    4 min drive - 2.7 km
  • Traffic Light #2A
    9 min walk - 0.8 km
  • Salt and Pepper Shaker Museum
    18 min walk - 1.6 km
  • Traffic Light #3
    3 min drive - 2.0 km

Getting around

  • McGhee Tyson Airport (TYS)
    69 min drive

Restaurants

  • Tennessee Cider Company
    4 min drive
  • Subway
    4 min drive
  • Ole Red
    3 min drive
  • Pancake Pantry
    4 min drive
  • Cliff Top Bar & Grill
    5 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

  • Hotel near Ripley's Aquarium of the Smokies
  • A grocery/convenience store, a firepit, and laundry facilities are just a few of the amenities provided at MainStay Suites Gatlinburg Downtown Area. In addition to a gym and a business center, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self parking
    • Express check-out, an elevator, and outdoor furniture
    • Coffee/tea in the lobby, a computer station, and a water dispenser
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 116 rooms include comforts such as air conditioning, in addition to amenities like free WiFi.
  • More conveniences in all rooms include:
    • Bathtubs and soap
    • Flat-screen TVs with premium channels
    • Kitchens, full-sized refrigerators/freezers, and dishwashers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Visa

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Frequently asked questions

Does MainStay Suites Gatlinburg Downtown Area have a pool?

Yes, this property has an indoor pool.

Is MainStay Suites Gatlinburg Downtown Area pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at MainStay Suites Gatlinburg Downtown Area?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at MainStay Suites Gatlinburg Downtown Area?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is MainStay Suites Gatlinburg Downtown Area located?

Situated in Gatlinburg, this hotel is within 2 mi (3 km) of Roaring Fork, Anakeesta, and Ripley's Aquarium of the Smokies. Great Smoky Mountains National Park is 2.3 mi (3.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

MainStay Suites Gatlinburg Downtown Area Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 294 out of 428 reviews
Rating 8 - Good. 81 out of 428 reviews
Rating 6 - Okay. 23 out of 428 reviews
Rating 4 - Poor. 9 out of 428 reviews
Rating 2 - Terrible. 21 out of 428 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times and love it each time! New, quiet, comfortable, clean, and awesome staff!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Rooms were clean and staff was super nice and friendly.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service
Great place to stay with family
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room great service place is amazing 10/10 recommend staying at this place we will be back!!
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & comfy beds, liked how there was a kitchenette in the room, staff was friendly, good complimentary breakfast
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The people there are very nice. The rooms are big and clean. We would definetly stay there again!!!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was friendly and welcoming. The rooms and hotel was clean and close to everything but not in the middle of busy.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check-in, great amenities
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location perfect
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all, it was a good stay
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and staff was amazing
Stayed 6 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Great Stay @ Mainstay

Staff amazing very clean & accommodating & great location & give 5 stars & suggest everyone to visit
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean very spacious in the lobby area and the room also , excellent condition and location ,the staff are very helpful,will love to visit again soon
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and roomy!reasonable price!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet around surroundings and room was so clean and the staff were friendly and nice. Easy parking, kitchen was equipped with necessary items. I loved the breakfast there, they had served many items.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a WONDERFUL stay at this hotel - Very clean, staff are very welcoming, room is spacious, and reasonably priced because breakfast is included. I would love to go back.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little get away

Me and my son had a nice time visiting the area. The hotel was nice, clean, friendly staff
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff clean room
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly . Nice quiet area and close to attractions. The roads and drive to the hotel is good.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Friendly staff

Beautiful hotel and very friendly staff
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was great!
Stayed 2 nights in Mar 2025