Dear Youkyoungthank you for the feedback we thank you for giving us the opportunity to be of service to you.We have process to replace all room carpets following next month.Best regardsHerman.

Thank you for taking time to give us feedback.

Thank you very much for your constructive feedback

We are glad you had a memorable stay.Best wishes

Dear Michal, Thank you for your review and feedback, We have taken note of your concerns and rest assured we shall action on them. Best rgards, Herman- Hotel Manger

Dear Rosemarie Thank you so much for your rating we do appreciate. Best regards Herman

Thank you for considering to stay with us and hopefully we can host you again in the future.

Dear Valued Guest I take this opportunity to first of all thank you for choosing to stay with us. it was an honor to serve you. I sincerely thank you too for sending us this great review and we are delighted that you loved our location and did enjoy your stay. We can't wait to host you once again. Thank you

Thank you Alexander for the great review. We are glad that you had a nice time.

Dear Valued guest Sincerely thank you for having chosen to stay with us on your last visit to Gisenyi, Rwanda. We thank you too for having taken your time to review us and we are glad that you loved our location and enjoyed the great customer service from the staff. Thank you and welcome back. Regards Duncan - Hotel Manager

Dear Raz Thank you for having been our guest and more so taking your time to review us. Indeed we do provide hand dryers in all our guest rooms normally placed on the dressing table drawer. Tooth brushes are provided on request. Apologies for the inconvenience caused and we shall take our time to orient you better on our room facilities next time you visit us. Kind regards General Manager Reghards

Thank you Dominique for the review

Dear Our valued guest; We thank so much for giving us an opportunity to be of service to you. We are grateful for the positive feedback and indeed your suggestions on improving the product will be followed through. Thank you and welcome back. Duncan - Manager

Thank you for your review we appreciate you taking time to review. Best wishes Herman- Hotel manager

Great. Danke Schon.

Dear Jill Sincerely thank you for the great review and feedback. We are glad that you loved our location and facilities especially our Executive Suites. We look forward to hosting you once again in future. Thank you Duncan - Manager

Thank you so much for reviewing us. Appreciated. Duncan - Manager

Dear Valued Guest We thank you for the feedback. We are glad you were greatly satisfied with our food and service delivery. We take note of your comment on our mattresses and management will look into this with the sole motive of ensuring this kind of inconvenience is not experienced by any other guest visiting the hotel. Thank you and welcome back Duncan - Hotel Manager

Dear Jack It was a pleasure hosting you and we are grateful you enjoyed your stay. Thank you for reviewing us too and definitely looking forward to be of service to you once again in future.

Thank you Arista for the feedback well received. We are glad you were impressed with our facilities and location. Thank you for having chosen to stay with us and rest assured the issue of slow service in the restaurant shall be addressed with immediate effect. Thank you

Dear Charles We appreciate your feedback and review of our property. Grateful that you not only loved our location but was impressed by the level of cleanliness and quality of amenities. Thank you Regards Duncan - Hotel Manager

Dear TK Thank you for a heartwarming review of our property and customer care standards as experienced while staying with us. We always endeavor to provide unmatched hospitality and it gives us unparalleled joy when customers leave our premises completely satisfied. We can't wait to once again be of service to you...always welcome. Thank you

Dear Paradisiaque Thank you sincerely for the great review...we are more delighted that you loved our location and indeed were impressed with our service delivery. We always strive to go beyond meeting our guest expectations to create memories. We hope that you will soon pay us a visit once again. Thank you Regards Duncan - Hotel manger

Dear Valued Guest Thank you for your patronage. We are glad that you found time to review us and sincerely thank you for your honest feedback. Indeed plans are at an an advanced stage to have a face lift for the property and we are all excited about it. We look forward to be of service to you next time you visit Gisenyi.

Dear Valued Guest We appreciate your time and willingness to offer us feedback on your recent stay with us.We are grateful that you enjoyed and loved the variety of items in our breakfast offer. We also have taken note of your feel about our dinner and indeed we will always strive to ensure complete guest satisfaction in all areas while staying with us. Thank you for choosing to stay with us.

Dear Orbitz We sincerely thank you for having taken your time to review us. In deed the detailed feedback is important to us since it goes along way in helping us amend where we fall short in our service delivery. Please rest assured that all issues mentioned above will be acted upon gradually to improve on our guest experience in future. Lastly I take this opportunity to thank you for having been our guest and we do apologize for the inconvenience caused. Thank you Regards Duncan

Thank you for staying with us. Regards Duncan

Dear Valued Guest Sincerely thank you for having chosen to stay with us. We are more delighted that you were impressed with our location and facility. In deed we have taken note of the areas mentioned which did not meet your expectations and promise to work on them to better our clients stays in future. Thank you Regards Duncan

Dear Zoe We are grateful for your detailed feedback. We are delighted that you loved our property and it's location. Your opinion on the food/alcohol prices too is noted and management will look into it to with the aim of making a little bit customer friendly. Sincerely thank you for having chosen to stay with us and we look forward to another opportunity to be of service to you in future. Kind regards Duncan

Dear Didace Thank you for your valuable feedback which I trust will go along way in informing us on how to better our service and offers in future. We look forward to hosting you on your next visit to Gisenyi. Kind regards Duncan

Dear Sir/Madam, Thank you for your feedback; we really appreciate it and hope to host you in the near future regards, Aimee

Dear Marc, thank you for bringing this to our attention and really sorry about what happen to you. could you please, if possible, tell us what was the menu of that day so that we check with the chef to avoid such inconvenience. regards, Aimee

Dear Marko, Thank you for the comment and hope to host you once again in the near future. Regards, Aimee