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다이아몬드 샌즈 리조트 여행 후기

다이아몬드 샌즈 리조트
2320 Gold Coast Highway, Mermaid Beach, QLD

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 258개 이용 후기 중 87개" "
평점 8 - 좋아요. 258개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 258개 이용 후기 중 39개" "
평점 4 - 별로예요. 258개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 258개 이용 후기 중 6개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

정성 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 콘도형 호텔
수영장이 좋아서 재미있게 지냄

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it. everything was there and provided. the pool was excellent - we are definitely coming back
2021년 11월에 1박 숙박함
답변 제공: Peter 님, 2021년 11월 23일
Thanks for posting a review following your stay at Diamond Sands. We appreciate it.

8/10 - 좋아요

Mohammed

좋아요: 청결 상태, 객실의 편안함
Awesome
A perfect place to stay - comforting and great staff
2021년 10월에 1박 숙박함
답변 제공: Peter 님, 2021년 10월 29일
We appreciate you taking the time to create a review. Thanks for staying at Diamond Sands

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The diamond sands resort appears to be lovely. We entered our room & it smelt revolting. My children said it smelt like dogs had been living there. No heating either. I found 2small fan heaters. 1 didn't heat & the other rattled & wobbled around so it was impossible to use. Rather unsafe infact. It was extremely dissapointing. Wouldn't stay again.
2021년 7월에 1박 숙박함
답변 제공: Peter 님, 2021년 8월 5일
Not sure why the guest did not turn the heating on the the reverse cycle air conditioning.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Helpful staff with friendly communication
2021년 7월에 1박 숙박함
답변 제공: Peter 님, 2021년 8월 5일
Thanks for taking the time to offer a review.

10/10 - 훌륭해요

실제 이용하신 고객

2021년 4월에 1박 숙박함
답변 제공: Peter 님, 2021년 8월 5일
Thanks for taking the time to put forward a review score.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet, convenient and great value for money.
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

Mohammed

좋아요: 청결 상태, 객실의 편안함
Very accomodating
Very friendly staff, close to cafes and resturants all within a 5-10 min walk. The accommodation was comfortable and very clean. Some interior doors needed maintenance but only subtle. The pool is amazing and the staff are very accomodating
2021년 2월에 1박 숙박함

8/10 - 좋아요

Wesley

2020년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our second family stay at Diamond Sands and we will definately be staying here again for future family holidays. The staff are friendly and helpful. The unit and grounds are clean and inviting. The location is central to our needs with shops and the beach close by. The lagoon pool was a hit with the whole family.
2020년 12월에 2박 숙박함
답변 제공: Peter 님, 2020년 12월 22일
Your review is much appreciated. Thanks. Regards, Diamond Sands

6/10 - 괜찮아요

istvan 님, brisbane

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Room wasnt real clean and needs pest control done. Dont travel here if you have a 4x4 coz there is no parking for you.
2020년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Anne 님, Ballina

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Clean, quick check in, great pool, quiet even though on GC highway
2020년 8월에 1박 숙박함
답변 제공: Peter 님, 2020년 8월 12일
Thanks for taking the time to post your review. We appreciate it. Real pleased we were able to meet your expectations. Regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was great for the kids, apartment was spacious and clean
2020년 3월에 1박 숙박함
답변 제공: Peter 님, 2020년 3월 16일
Thanks very much for taking the time to issue a review, we appreciate it.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The wifi was down so that was a bit annoying because I was relying on it and I had to purchase extra data.
2020년 2월에 2박 숙박함
답변 제공: Peter 님, 2020년 3월 5일
Thanks for your review. We are trying to overcome the wifi problems but it is not that easy to resolve. Regards

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the Pool was very hot like it was heated ??? Other then this our stay was great
2020년 1월에 2박 숙박함
답변 제공: Peter 님, 2020년 3월 5일
Thanks for your review, The pool is currently naturally heated with the gas heating turned off. Regards,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely pool area suitable for all ages in a nice surrounding.
2020년 1월에 1박 숙박함
답변 제공: Patrick 님, 2020년 1월 21일
Thanks for taking the time to post a review. We appreciate it.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious and well resourced apartment - disappointed no air conditioning upstairs. Initial entry off the road was tricky due to lack of parking to sign in and a gated entry needing a code - this might be awkward during peak hours. Grounds appear to be well maintained and reception staff were friendly. Would have liked to have stayed more than one night in future if there was aircon in the bedrooms.
2019년 12월에 1박 숙박함
답변 제공: Patrick 님, 2020년 1월 21일
Thanks for taking the time to post your review. The apartment complexes built pre 2005 on the Gold Coast were not constructed with ducted air con - merely air con in the lounge and ceiling fans in the bed rooms.

10/10 - 훌륭해요

Robyn 님, Brisbane Queensland

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Did not like having to walk up stairs snd the showers in both bsthrooms dripped. There were a fee tills in the dinning area were loose. I liked the location. Recepyion staff were very pleasent and helpful.
2020년 1월에 2박 숙박함
답변 제공: Peter 님, 2020년 1월 12일
Thanks for your review. We appreciate you taking the time to enter it.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 1월에 2박 숙박함
답변 제공: Patrick 님, 2020년 1월 21일
Thanks for taking the time to post a review score

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roomy nice pool.poor visitor parking areas not bad overall
2019년 12월에 2박 숙박함
답변 제공: Regards, Peter 님, 2019년 12월 28일
Thanks for taking the time to enter a review,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 12월에 1박 숙박함
답변 제공: Regards, Peter 님, 2019년 12월 28일
Thanks for taking the time to enter a review

8/10 - 좋아요

JAE HOON

가족 여행
좋아요: 숙박 시설 상태 및 시설
2019년 10월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 10월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Very old property unfortunately, but a large two bedroom apartment was quite cheap
2019년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel room was dirty, the beds had sand in them. The fridge had three legs and when we rang to alert them to the fact that the fridge was falling forward and on to us when we opened it, we were told that no one was coming up to fix it. The floor near the front door was floating and the tiles move as you walk on them. The $50 fee that you need to sign off on when you check in that stipulates that you need to remove ALL rubbish and wash and pack up any crockery you use SHOULD be advertised BEFORE you book and pay. The veranda and table outside was dirty. The shower was horrific and hurt when standing underneath it. When we provided this feedback to the management, he responded with "there is nothing that I can do about it".
2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 3박 숙박함
답변 제공: Peter 님, 2019년 7월 1일
Appreciate your review thanks.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very large and the room was quiet Pool was good also
2019년 5월에 1박 숙박함
답변 제공: Peter 님, 2019년 5월 8일
We appreciate your review - thanks very much

6/10 - 괜찮아요

Malcolm

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Place was OK, units very tired, need some work done to them to bring up to standard. Bedroom on second floor, gets very hot
2019년 3월에 2박 숙박함
답변 제공: Peter 님, 2019년 5월 8일
Thanks for taking the time to review Diamond Sands. Regards,

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
My family was bitten by wasps on the veranda which clearly had not been cleaned in a long time and on complaining to management they were extremely rude and did not care less and just told us to leave if we didn't like it....would never stay they again
2019년 1월에 1박 숙박함
답변 제공: Peter Melville 님, 2019년 2월 2일
I decline to respond to this rubbish. I am laying a complaint with the Office of The Commissioner for Body Corporate and Community Management in Queensland - the complainant claims she is a referee for this office.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were clean and tidy. The pool area was clean and a really nice area. Was a good stay.
2019년 1월에 1박 숙박함
답변 제공: Peter 님, 2019년 1월 31일
Thanks for you review, we appreciate you staying with us. Regards,

8/10 - 좋아요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Peter 님, 2019년 1월 31일
Thanks for your great review, we appreciate it.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great Experience
The Rooms were good and a great feeling to stay in a double story house. It will fun for anyone to stay outside and have some beer to relax the day.
2018년 12월에 1박 숙박함
답변 제공: Peter 님, 2019년 1월 31일
Thanks for staying at Diamond Sands. We appreciate it. You will always be welcome again.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a generous apartment! It was silent at night.
2018년 12월에 1박 숙박함
답변 제공: Peter 님, 2019년 1월 31일
Thanks for taking the time to place a review at Diamond Sands. We appreciate it.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious unit and great pool facilities. Unit was a little bit run down but that didn't bother us.
2018년 8월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Apartment was in a terrible condition for the price I paid. There was still food crumbs and hair all over the floor so obviously the apartment hadn’t been cleaned. Had to take your own rubbish away otherwise they charge you a $50 cleaning fee.
2018년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to friends convenient
We only stayed overnight...it was a good spot for convenience
2018년 7월에 1박 숙박함
답변 제공: Peter 님, 2018년 7월 24일
Thanks for taking the time to submit your review. We appreciate it. Regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Nice stay but a few issues
We did enjoy the stay at diamond sands however the high performance car we drove into the car parking area has had the bottom scraped severely from the high angle of the driveway off the roundabout. We didn't think that the rule in which all rubbish has to be removed by us was strange but we did comply.
2018년 7월에 1박 숙박함
답변 제공: Peter 님, 2018년 7월 24일
Thanks for submitting your review. As far as I am aware, the majority of guests consider it a matter of etiquette to remove their rubbish on departure, especially in sub tropical climates with the variety of pests around. Our driveways are cambered to ensure the torrential rain in the rainy season is quickly dispelled.

10/10 - 훌륭해요

BRONWYN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great location and easy to get too. It was nice and quiet considering it is on the main highway .
2018년 5월에 2박 숙박함

8/10 - 좋아요

Justine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Our apt was good but could do with some updating -looks a bit tired, staff were super friendly and pool was beautiful, not many places to eat though close by
답변 제공: Peter 님, 2018년 4월 12일
Thanks for taking the time to review. As you would probably understand, all our apartments are privately owned and the owners do not make a return on their investment. It is only a matter of time at Diamond Sands before all the apartments are occupied by live in owners and there will be no holiday apartments available.

10/10 - 훌륭해요

Tamara 님, Central Coast NSW

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was shocked at lovely it all was for the price. Got so much more than I expected. Large, roomy, comfy, everything we needed like washers/dryers etc, the pool area is stunning and it was the cleanest hotel I have every stayed in. All round fantastic value for money
2018년 3월에 2박 숙박함
답변 제공: Peter 님, 2018년 4월 10일
Thanks for your excellent review, we appreciate it

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Very Good Holiday!
We had a lovely stay. Our unit was on the quiet side of the complex so there was no traffic noise. The facilities were very good. The unit was well equipped, and the undercover security parking was conveniently located. The location of the units was very central to the beach and shopping etc. The management seemed to be very busy with contractors doing maintenance work. We found everything to be very clean and well kept. We will return.
2018년 2월에 3박 숙박함
답변 제공: Peter 님, 2018년 3월 20일
Thanks for taking the time to give us a review. We appreciate it, Regards, Peter

6/10 - 괜찮아요

Lynne 님, Brisbane

좋아요: 직원 및 서비스
Good value for money
We stayed in a 3 bedroom unit, which was well equipped but a bit tired and dated. The linen was clean and fresh but the overall unit looked like it needed a good clean and a freshen up. Aircon unit in the family room worked well but no aircon in the bedrooms only ceiling fans with low speed only. Parking is also a problem if you have more than one car.
2018년 2월에 1박 숙박함
답변 제공: Peter 님, 2018년 4월 12일
Hi, thanks for taking the time to write a review. All our apartments are privately owned and the owners do not get a return on their investment at the current tariffs charged. It is only a matter of a couple of years before there will be no holiday apartments at Diamond Sands and all will be occupied by live in owners. Our website does specify there is air con in the lounge and ceiling fans in the bed rooms and there is only one car park.

8/10 - 좋아요

Liz 님, Brisbane, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value and excellent staff
We stayed for one night with my husband, mother-in-law and 2 kids. Staff were very friendly and helpful. Complex is secure with fobs needed to open gates. The grounds are neat and well kept. We stayed in a 3 bedroom apartment/townhouse. Very large, spacious and clean. There was airconcitioning downstairs which was a necessity in over 30 degree day. However no aircon upstairs, which we would have wanted especially with a hot night and a 9wk old infant. There are fans in the 3 upstairs bedrooms, which is an ok compensation. Our lounge backed onto the pool area. With a 2 year old, it was very handy to be able to just walk out and have a quick dip (as our time was limited). The pool area is divine and ideal for children. There is an area with sand/small beach for them to paddle in, and a deeper area for the adults. The toadstool water feature is a lot of fun. The location is a convenient drive to beach and shops. However it’s on the west-side of the highway, so with kids, a walk to the beach is not ‘do-able’. Overall we rated it 4/5 stars as value for money is great. We will certainly come back and stay here again! Thank you for a wonderful stay, albeit short.
2018년 2월에 1박 숙박함
답변 제공: Peter 님, 2018년 3월 20일
Thanks for taking the time to do your review. We appreciate it

4/10 - 별로예요

Dill,s 님, Australia

좋아요: 직원 및 서비스
Rooms need refurbishing! Windows dirty,out door area needed a good clean up.
2018년 2월에 5박 숙박함

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👌
Stayed here before great place friendly and helpful staff
2018년 2월에 1박 숙박함
답변 제공: p 님, 2018년 3월 20일
Apreciate your review, thank you Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Great Accommodation,
stayed in a 2 bedroom ,2 story townhouse with lock up garage, Loved it. At approx $225 per night for 4 adults on the Australia day weekend, not bad really. Room was quiet, beds and pillows comfy and pool and gardens are brilliant. Only thing i would say is yes the room could do with being painted sometime soon and a really thorough clean. Also downstairs only was air conditioned and fans upstairs so pretty hot up stairs but leave the air cond on and the fans overnight and it cooled to an acceptable level once the sun went down and the fans were really quiet. Would definatley stop here again, after all you get what you pay for and this place is over 20 years old , so commonsense says it might be due for some attention at this stage or may have recently had refurbishments. Do your research properly and ask for such details from the property before booking a room and making complaints unless they are truly justified.Thanks for a great weekend from a family that has stayed at many properties on the Gold Coast and have you on our list of places we would return to, the Gold Coast does have far worse
2018년 1월에 2박 숙박함
답변 제공: Peter 님, 2018년 2월 6일
I appreciate your review, thanks

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Outdated for the Price
Facilities were good, Pool etc.... Outdated rooms, Air Con was too small for the Family room, Fans in bedroom did not work. 1980's TV. One toilet roll for 7 people.
2018년 1월에 1박 숙박함
답변 제공: Peter 님, 2018년 2월 6일
Thanks for taking the time to submit your review

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Room was comfortable and clean. Just needs a little painting. Lots of rust around main entrance door, therefore it was hard to open & close. Lots of room in apartment & great size kitchen.
2018년 1월에 1박 숙박함
답변 제공: Peter 님, 2018년 2월 6일
Thanks for taking the time to submit your review