워터파크

샌즈 터틀 비치 리조트 여행 후기

4 out of 5
샌즈 터틀 비치 리조트
2346 Gold Coast Highway, Mermaid Beach, QLD

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 482개" "
평점 8 - 좋아요. 1002개 이용 후기 중 378개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 101개" "
평점 4 - 별로예요. 1002개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 6개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Paul Robert

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of night works going on during the stay. Out of the properties control
2024년 1월에 7박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 3월 27일
Hi Paul,Thankyou for your review on your stay, we are glad that you enjoyed your stay. We hope to welcome you again

8/10 - 좋아요

Geoffrey Ian

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
Fantastic for the kids, rooms are getting outdated and could do with a Reno however overall fantastic stay
2024년 3월에 4박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 3월 10일
Hi Geoffrey,Thankyou for your feedback on your recent stay with us. We are glad that you had an enjoyable experience and the everything met expectations. We hope to welcome you again

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태
Reasonably quiet and close to shopping
2024년 2월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 2월 21일
Hi Susan,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

8/10 - 좋아요

ruben

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place, great beach in the area.
2023년 12월에 7박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 2월 21일
Hi Ruben,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Don

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort for families with young children. Well located with great services and facilities. WIFI connection isn't great.
2024년 1월에 6박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 2월 21일
Hi Don,Thank you for your review. We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 8박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 2월 21일
Hi Melissa,Thank you for your review.We do hope to welcome you again soon.Kind regards,Turtle Beach Resort

6/10 - 괜찮아요

Diane

가족 여행
별로예요: 숙박 시설 상태 및 시설
Disappointed
We have stayed at Turtle Beach Resort several times over the years and have been very happy but unfortunately the standards have seemed to have gone down and we will probably not go to Turtle Beach Resort again. Just to name a couple of things walking to the deck to get some food of a evening many of the lights were out on the paths which I found dangerous. The Adult pool which we have used over the years and had been policed to keep children out did not happen this year every day there were families of kids in the pool and spa did not worry about the signs saying adults only. When we arrived had to stand in line and wait to be given our keys only one person on the counter except there were two other persons talking only a couple of feet away. We have an autistic grandson and over the years he has gone to the kids club with his older brother to help supervise to give my daughter a break for a couple of hours but this time because his older brother is now 13 he was not allowed to enter the kids club to help with his brother plus they did not wish to take our autistic grandson very disappointing. As I mentioned standards have gone down used to live going to Turtle Beach Resort but this was our last time.
2023년 12월에 6박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 2월 21일
Hi Diane, Thankyou for the feedback on your stay with us. We are sorry that your stay this time did not meet your expectations and the restaurant, adults pool and kids club were not to standard. We will follow up on your comments and rectify where possible. If you would like to discuss further, please contact us directly. Kind regards

6/10 - 괜찮아요

deborah

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The outdoor facilities for adult and children are fantastic. We would return to the resort just for the children's pool and kid's club activities. However, the room was not very clean, light bulbs were required and the washing machine with the hotel linen being washed, broke during our 48 hour stay. When we asked for a clean set of sheets, reception refused to deliver any without a charge although sent facilities to fix the machine. We had to wait for the staff to look at the problem and then replace the machine with the wet linen still left for us to wash and dry. The facilities staff were apologetic however this could have been easily fixed with a clean set of sheets and spending the time to fix the machine or replace it the next day when we had checked out.
2023년 12월에 2박 숙박함
답변 제공: Turtle Beach Resort 님, 2024년 2월 21일
Hi Deborah, Thankyou for your feedback on your stay, we are glad that you enjoyed the facilities. We are disappointed that the apartment was not to standard. Kind regards

10/10 - 훌륭해요

Benjamin

2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Dean

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, had everything u need so no need for kids and dining
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Sally

아이를 동반한 가족 여행, 가족 여행
The facilities are great for kids but the condition of the room was average. The kids beds were broken, as were the ironing board and washing machine. The oven did not work. The cleaner came in at the start of the second week which was lovely- except they left all the dirty linen at the front door for 4 days despite multiple requests for it to be moved.
2023년 12월에 11박 숙박함

8/10 - 좋아요

Glynnis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great resort for families. My son and his family had booked there so I did too and it was perfect for young children. The pools are awesome and having a cafe in the middle of them was super good. Only downside for me was being on the 3rd floor with no lifts, it made getting luggage up and down very difficult
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Cristiano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the place!the only problem not much options for food
2023년 11월에 9박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 11월 30일
Hi Cristiano,Thank you for your review on your recent stay with us. We are glad to read that you had an enjoyable stay! We hope to see you again

10/10 - 훌륭해요

Jodie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has lovely pool areas and our room had a decent kitchen, which was a key reason for our booking.
2023년 11월에 4박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 11월 27일
Hi Jodie, Thank you for your review, we are glad to read that you enjoyed your stay, and our pools and apartment met your expectations. We hope to see you again!

8/10 - 좋아요

Emma

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We love the pools, the restaurant was amazing every night and great value. The only let down was that the rooms and in particular the bathrooms need updating/repair.
2023년 10월에 8박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 11월 6일
Hi Emma, Thanks for your review, we are glad to read that you enjoyed the pool areas and restaurant. We will follow up on your comments regarding the apartment. We hope to see you again

10/10 - 훌륭해요

Abhishek

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall property is very good if you are with kids. However, two important things to note is, there is no lift so if you get the one in 3rd floor, it’s pain to move all the luggage’s. Second thing, driving on the right lane inside the car port. This always creates confusion and hence go really slow. Apart from these, the property is excellent and plenty of staffs to looks after everything. Will visit again.
2023년 10월에 8박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 30일
Hi Abhishek,Thank you for taking the time to provide a review on your recent stay. We are glad that you had an enjoyable time. We hope to see you again

8/10 - 좋아요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great, well equipped and family friendly. It included all the little extra things to make it really comfortable for families. Example, washer and dryer in the room, clothes horse, vacuum, dvd player, well equipped kitchen including, dishwasher, microwave, oven/stove, plastic plates and cups for little kids. Woolies metro is not far to stock up on supplies, walking distance. Nice view of the pool area with lot of beautiful tropical trees and landscaping. Kids loved the pool and splash pad, although water in Splash Pad was a lot colder, something to be mindful of with time of year you stay. Negative is that the resort has a lot of stairs, including getting up to your room. This is something to be mindful of when packing and navigating around the resort with a stroller. Getting all the luggage our family had, including a large heavy suitcase up a number of stairs wasn’t much fun for my husband when we first arrived. Room had a washer and dryer, so if I was to stay again, I wouldn’t need to pack as much. The food at The Deck was a bit hit and miss. The wood fire pizza was nice, although other food we had ordered wasn’t that great and also considering the price. The playground for little ones probably needs some improving as kids were not interested and the games room didn’t really have much at all. Overall, we enjoyed ourselves there.
2023년 10월에 6박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 23일
Hi Nicole,Thank you for your review.We are pleased to read your positive comments regarding your recent stay here with us.We do advertise online that we have no onsite lifts. We have noted your comments and do hope that we can welcome you again in the near future.Kind regards,Turtle Beach Resort

4/10 - 별로예요

Charlotte

2023년 10월에 1박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 17일
Hi Charlotte,We are disappointed to receive your rating regarding your recent stay here with us.We do hope that we can welcome you again soon.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Jessie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was very good place for kids
2023년 10월에 2박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 16일
Hi Jessie,Thank you for your review. We are pleased to hear you enjoyed your stay at Turtle Beach Resort and found us to be family-friendly.We hope to welcome you again soon.Kind regards,Turtle Beach Resort

4/10 - 별로예요

Andrew

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed in our stay. Very old and overpriced for what it is. The beds were very old and uncomfortable. The pull-out trundle kept collapsing underneath us, there were cockroaches scattering whenever the lights were turned on, floors dirty, bathroom mouldy. The grounds need revamping. We won’t be returning.
2023년 10월에 1박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 9일
Hi Andrew,We're disappointed to hear that your stay wasn't up to standards. If you would like to discuss further please don't hesitate to reach out directly.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Laura

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pool facilities for kids, convenient cafe and clean rooms (2 bed apartment).
2023년 10월에 1박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 5일
Hi Laura,Thank you for taking the time to review your stay at TBR!We're happy to hear your family loved everything about your stay.We hope to see you all again soon.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Simon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 5일
Hi Simon,Thank you for taking the time to review your stay, we're glad you have enjoyed your time here.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
Loved the back to back rooms,very spacious rooms .Washing machine and dryers in the bathroom very convenient . Easy access to pools and dining area. Only let down was one fan and light not working in the lounge area-broken door handle on main bedroom .No lift to top floors to side carry of luggage. Over-all kids had fun.
2023년 9월에 1박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 9월 27일
Hi Jennifer,Thank you for taking the time to review your stay, we're happy to hear you loved our units and the facilities.We have noted your feedback with our team.Kind regards,Turtle Beach Resort

2/10 - 너무 별로예요

Elisa

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Gave this place another chance but it was a similiar experience last time. The apartment had ants all in the kitchen... cockroaches in the bathroom... pillows all had staines on them. Pool facilities where good
2023년 9월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 9월 27일
Hi Elisa,Thank you for taking the time to review your stay, we're disappointed to hear things were not up to standards.We have noted this with our team.Kind regards,Turtle Beach Resort

6/10 - 괜찮아요

Marcella

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Quite expensive for quality of accommodation. Although nice stay for family get together and kids had fun.
2023년 9월에 2박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 9월 18일
Hi Marcella,Thank you for staying at Turtle Beach Resort! We're glad yourself and the kids had fun during your time here.We hope to see you again in the future.

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
Lots of pool areas and good for the kids. The room didn’t look as good as the pictures, while most of it was clean the sheets had stains on them. I preordered a rollaway bed, which was there but it took all day and numerous phone calls to get bedding for it. Finally it turned up right before my daughters bed time. Food was very expensive for what it was and while it was good the wood fire pizza base wasn’t cooked very well. One of the spas had a lot of small children in and was very dirty. It was ok but pretty basic.
2023년 9월에 2박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 31일
Hi Amanda, Thank you for your review on your recent stay with us. We are glad to read that you enjoyed our pool areas. We are disappointed to read that the apartment and and food didn't meet your expectations. We will follow up on these comments and rectify where possible. We hope you have the chance to visit again

10/10 - 훌륭해요

Alison

2023년 9월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 10월 30일
Hi Alison, Thanks for your 5 star review, we are glad that you enjoyed your stay. We hope to see you again

10/10 - 훌륭해요

Jurek

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunately there are no lifts. My fault, I should have checked.
2023년 8월에 4박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 8월 25일
Hi Jurek,Thank you for taking the time to review your stay! We're glad you enjoyed your time here.We hope to see you again next time.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Troy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Was a lovely stay although the mattresses in the rooms were very old and uncomfortable.
2023년 8월에 4박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 8월 21일
Hi Troy,Thank you for taking the time to review your stay at Turtle Beach Resort - we're glad you had a lovely stay!We have noted your feedback.We hope to see you again soon!Kind regards,Turtle Beach Resort

6/10 - 괜찮아요

Courtney

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
Stayed here with my mum and 2 kids 4 & 7. The kids had a ball which was the main thing and that’s all we could ever ask for, but there was some things that really didn’t come easy at the resort. There is no information about where to put your rubbish that you have to remove or else you’ll get charged. The rooms are dated but comfortable enough to be okay and get you through your stay. The problem we thought there is no supervision around the pools being that we had two young children in a pool and there was a big family with all different aged members running around with the ball very dangerously around children and no one was there to supervise the situation even though there was a sign saying you cannot have ball sports in this pool. It’s not fair when there’s no consideration about other people in the pool same with some of the other children pools there was about 12 kids in the spa all splashing while my littlest was trying to have a swim in the spa as the pools with way too cold for him. Staff were nice enough at the reception and the kids did kids club one night and the girls were great and lovely. I can’t imagine how busy this place would be during summer/school holidays!
2023년 8월에 4박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 8월 14일
Hi Courtney,Thank you for taking the time to leave us your review. We're glad your kids had a great time here! We appreciate you letting us know some of the downfalls to your stay, our team will take note of this and make changes where possible.We hope to see you again in the future.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely restful rooms. Little confusing to get to parking areas at first
2023년 8월에 2박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 8월 7일
Hi Martin,Thank you for your feedback! We're glad you had a relaxing time staying with us here at Turtle Beach Resort.We have taken on your feedback.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Melissa 님, BARGARA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are extremely helpful and go over and beyond if you need anything. The facilities are brilliant for children and the cocktails are pretty nice. Free parking is appreciated. The unit was tired (30) and in need of a paint and a deep clean (walls, carpet and lounge). The people slamming doors from 6am in the morning is extremely annoying and turns out to to be the children up and roaming around on their own. Over a good stay and would certainly be great for families with kids.
2023년 7월에 4박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 31일
Hi Melissa,Thank you for taking the time to review your time with us! We're happy to hear you had a great time and loved our facilities and all we have to offer at The Deck!We have noted your feedback with our team.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Melanie Anne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for families
2023년 7월에 9박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 27일
Hi Melanie,Thank you for choosing to stay with us at TBR! We appreciate your feedback.We hope to see you again soon.Kind regards,Turtle Beach Resort

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall great trip and place to stay. Room was a bit dated and could do with a freshen up. Bathroom drain flooded bathroom floor when you pulled the plug from the bath. Great place for kids cinema great for cooler weather days, mini golf and tennis court both fun onsite activities. Pools all nice clean and have good facilities although only found 2 to be heated and I would still have said they were cold. Meaning lots of people trying to cram into spas not ideal with kids.
2023년 7월에 8박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 27일
Hi,Thank you for taking the time to review your stay! We're happy to hear you enjoyed the facilities we have to offer.We have taken on board your feedback.We hope to see you again soon!Kind regards,Turtle Beach Resort

8/10 - 좋아요

Damien Jon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice pools
2023년 7월에 7박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 25일
Hi Damien,Thank you for taking the time to review your visit here at TBR!It's great to hear you loved our pools.We hope to see you again next time!Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2023년 7월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 24일
Hi David,Thank you for your 5 star rating! We're glad you had a great stay.We hope to see you again soon.Kind regards,Turtle Beach Resort

6/10 - 괜찮아요

Jay

좋아요: 청결 상태, 숙박 시설 상태 및 시설
everything's OK,except not offer top up tea bags; not safe when drive out to reception to check out; not allow 1 or 2 hours for later check out,which lots of accommodations do.
2023년 7월에 3박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 18일
Hi Jay,Thank you for your feedback.We have taken this on board!We're glad you enjoyed your time with us.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay with lots of options nearby
2023년 7월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 9일
Hi Adrian,Thank you for your feedback! It's great to hear you had a great visit here at Turtle Beach Resort.We hope to see you again soon.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 9일
Hi Susan,Thank you for choosing to stay with us at TBR! We're happy to hear you had a great stay.We hope to see you again soon.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

WAI KEI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Turtles Resort Very Good
Good accomodation environment
2023년 6월에 2박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 5일
Hi Wai Kei,Thank you for choosing to stay with us at Turtle Beach Resort.I am pleased that you had a very enjoyable stay and that you loved our accommodation.We hope to see you again soon.Kind regards,Turtle Beach Resort

6/10 - 괜찮아요

Kaylene

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Well priced but a little dated.
The one-bedroom unit was quite dark and didn't seem like it was regularly used. For example, the dishwasher had a putrid odour from being closed up. On the plus side; Reception was excellent, the property is extensive with good swimming options and would be a great stay for families.
2023년 6월에 2박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 5일
Hi Kaylene, Thank you for the great review of your recent stay with us, it is always appreciated.We appreciate you sharing your comments as a guest, feedback is important to us!Kind regards,Turtle Beach Resort

8/10 - 좋아요

liam

2023년 6월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 7월 25일
Hi Liam,Thank you for taking the time to rate your visit! We're glad you had a great time.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 6박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 6월 22일
Hi Samantha, Thanks for your review, we are glad you enjoyed your stay!

8/10 - 좋아요

Cherie Jody

좋아요: 숙박 시설 상태 및 시설
Liked it had so many pools didn’t like that the rooms weren’t serviced
2023년 6월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 6월 12일
Hi Cherie,Thank you for your review! We're glad you loved all of our different pool areas!We appreciate your feedback.Kind regards,Turtle Beach Resort

8/10 - 좋아요

Rebecca

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed for a week in 2 bedroom superior room. The rooms around us were very noisy as the sound proofing was not great. The beds were very uncomfortable, definitely need replacing and everything's an added extra, even purchasing your own toilet paper, dishwashing liquid etc. On the other hand, the kids club was great fun fir our daughter, the beach was an easy 5 minute walk, the grounds were very well kept, the pools were in great condition, the splash zone was well manned for safety. The activities are why we booked and we thoroughly enjoyed these, needed more time to be able to use all the facilities. Kids had a ball. If youre looking for 5 star, book elsewhere. If you're in for kids entertainment its great!
2023년 5월에 6박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 5월 29일
Hi Rebecca,Thank you for your feedback! We're disappointed to hear the rooms weren't up to standard.We are glad however that you got to enjoy all of our facilities and our great location!Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Lynette

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
The kids love going here because the water park and pools are awesome. The accommodation is good and the property is close to surfers paradise. Woolworths is 200metres away for grocery shopping!! Great place for families
2023년 5월에 5박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 5월 29일
Hi Lynette,Thank you for your feedback! We're glad you had a great stay and enjoyed our amazing location.We hope to see you again.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Taryn

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We loved how child friendly and convenient this stay was. Has everything we needed for our holiday. Only thing I could fault was the dirty rubbish bin and dishwasher filters that both left a horrid smell in our room until I worked out that they both needed cleaned a few days after our arrival. The washing machine also left black marks all over our clothes as the filter and inside that needed a good scrub also. However our stay was still pleasant and the kids loved the place and the pools. We would still come back.
2023년 5월에 13박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 5월 24일
Hi Taryn,Thank you for your 5 star rating - we're happy to hear that you found our resort convenient and had everything you needed!Kind regards,Turtle Beach Resort

8/10 - 좋아요

Vicki

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really great for kids both my girls loved the place edged 11 & 5 years old
2023년 5월에 6박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 5월 24일
Hi Vicki,Thanks for your feedback! We're happy to hear you enjoyed your visit.We hope to see you again soon.Kind regards,Turtle Beach Resort

10/10 - 훌륭해요

Jade 님, colyton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for the kids with lots of facilities
2023년 5월에 3박 숙박함
답변 제공: Turtle Beach Resort 님, 2023년 5월 15일
Hi Jade,Thank you for your review - we're glad you had a great time with your family.We hope to see you again soon.Kind regards,Turtle Beach