Upon our late-night arrival, the staff showcased commendable hospitality, accommodating us gracefully. It set a positive tone for our stay, making it all the more disheartening to witness a dent in this welcoming facade: two young girls at the reception who consistently came across as standoffish. Their demeanor starkly contrasted with the other reception staff members, who were consistently amiable and proactive.
A standout amongst the staff was the concierge. He was not only resourceful but was the epitome of warmth, making him the most pleasant to deal with. His efforts significantly enriched our experience, and it was evident that he took immense pride in his role.
However, the overall charm of the hotel was dampened when we discovered the state of our private pool. A layer of green algae draped the rocky sides, suggesting a clear lack of maintenance. For a facility that's promoted as a highlight, it's paramount that it remains in pristine condition for guests to enjoy. Housekeeping was a roller-coaster, varying from immaculate attention to detail on some days to a cursory tidying up on others. The most unsettling issue came during checkout. To our dismay, we identified charges on our final bill for items and services we never availed. While the hotel was prompt in addressing and rectifying the mistake, such oversight raises questions on attention to detail and accuracy, both crucial in the hospitality sector.
