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Reviews of Starcity Halong Bay Hotel

3.5 out of 5
Starcity Halong Bay Hotel
Ha Long Street, Bai Chay Ward, Ha Long, City, Ha Long, Quang Ninh (province)

Reviews

6.6
Rating 10 - Excellent. 2 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 12 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Tomasz

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old with outdated bathroom with a disgusting & moldy shower curtain. Bed and pillow very firm - felt like sleeping on a floor. Receptionists are friendly, but barely speak English, which caused some issues with our airport transportation booking.

6/10 Okay

Max

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Misleading
Pros: Beautiful spacious rooms with king size beds. Cons: Hotel advertised that they had a spa and fitness facility. Their staff old me it was closed When I asked where it was. When I looked for it and couldn't find it they then told informed me they didn't have one.... very dissapointing. Location is terrible, surrounded by a shanty ghetto.

4/10 Poor

Gianni, Vina del Mar, Chile

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not much to do
I book the hotel since there was a SPA and a pool, well none of them where working [Don't know if Hotels.com or hotel not showing the right information] I went in low season and really there is no need to stay in Halong Bay, I would recommend to take a tour from Hanoi [day trip, 1 night or 2 in the Boats]. There is no much to do and the closer airport is 2-3 hrs away [around 50-60 USD] Definitely I recommend the Halong bay experience in the ocean, but in the city not much to do

8/10 Good

b.bowker, catba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not much here
staff were excellent and the rooms and restaurant were great but halong itself is very dull with absolutely nothing to see or do.

6/10 Okay

Jojo260, Vietnam

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poor service
The service was not great. With a couple of incidents making this hotel the worse one we stayed in during our trip x

6/10 Okay

mmxxii, SLC, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad but stop acting 5 star
hotel is not as big a deal from the main road and "beach" as others said. the hotel was good, the pool is an after thought that is in fact out front/side of hotel but we enjoyed it very much. maybe just because we are experienced travellers and and are grateful when we have things like a pool and an excellent view from what you paid (not allowed to say how much but it was great) The people in Halong area were not at all nice and I would not go back to the area at all. wish I had just been happy seeing pics of it for all the hassle getting there and back (not an easy ride there on shared mini-bus)

10/10 Excellent

Rosie Lee, Coventry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Really great stay! Room a lot bigger than we thought! Service was great! Rooms cleaned daily, bath robes, slippers etc. Surrounding area has everything you need at all different price ranges. Night market and beach are less than a minute walk from hotel and there are plenty of tour places around with the boat port (where the bay tours lead from) is within walking distance too. Definitely recomend!

8/10 Good

Vin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Starcity
Hotel location was great but not beside of the main road. Need to walk in around 5 mins and walking distance to Halong night market. Service was excelent and friendly staff.

8/10 Good

Andy, Thailand-Germany

Liked: Cleanliness, staff & service, room comfort
Friendly Hotel, good for one night
Starcity shares the problem of the whole region: Nobody will stay there longer than two nights - people visit Halong Bay on boat cruise (1 or two nights) and have one overnight stay before or after the cruise. Starcity is nice and rather well located, as a taxi can bring you anywhere you like. Breakfast was ok, but not very western, as they accomodate 95% Chinese and other Aseans. But a backpacker can easily survive - rooms are big enough, the view is ok (if the weather is on your side), staff is friendly (but speaks no English) and the restaurant in the hotel and all restaurants around the hotel are good and cheap. Starcity has got the charme of the seventies, but this common to almost all hotels in the area. Tourism industry has changed the flair over the years. Finally, we can recommend it and would come back.

6/10 Okay

Chen, Singapore

Location is alright only
Hotel is in a small road with piece of empty land in front of it. Still relatively close to night market. Pool pictures on website are so deceiving, its a standalone outdoor pool by the side of the carpark. Breakfast is acceptable. Hotel mainly catered for tour groups.

8/10 Good

Jin ho, spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
overall good stay no complain

6/10 Okay

john, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great view
overall good hotel with a very limited restaurant menu.very helpful staff

6/10 Okay

ds999, margate, kent. uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful value, comfortable hotel - great views
great value for money. up a hill about 200 yards from seafront and a one dollar taxi/mc taxi ride to public jetty with junks to see halong bay. great views from rooms with sea views on upper floors. comfy room, good a/c, clean with big comfortable bed and full size bath in bathroom. fridge with reasonably priced beers etc. great brekky with local and western items including omlette chef! reception staff very helpful, nothing too much trouble - even called united airlines office in vietnam for me - thoroughly recommend

4/10 Poor

Elias

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
øv oplevelse i bund og grund.
Det var under al kritik. Absolut ikke som annonceret, damen i receptionen forsøgte at score ekstra penge ved at give misvisende informationer omkring priser ved ekstra overnatning. Byggelarm hele døgnet, og dårlig morgenmad. Hotellet har så også skiftet navn midt i det hele, således at det hedder aloha hotel istedet for Starcity hotel. Der var ikke baby seng som annonceret på hjemmeside, der var ikke babystol ved morgenmaden. Morgenmaden var mangelfuld og kedelig. Kan ikke anbefale dette sted.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Fotos versprechen mehr als vorgefunden. Lage anders als im Beschrieb. Renovierungen über dem Zimmer. Keine Informationen im Zimmer über Zeiten und Angebote (Frühstück, Spa etc.) Freundliches Personal.
Stayed 1 night in Oct 2019
Response from Starcity HaLong Bay Hotel on Oct 13, 2019
Vielen Dank, dass Sie sich für das Starcity HaLong Bay Hotel entschieden haben. Wir werden den Service mit Ihren Vorschlägen verbessern. Herzlichen Dank.

10/10 Excellent

duck jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from STARCITY HALONG BAY HOTEL on Mar 23, 2019
Thank you for your trust and choosing Starcity HaLong Bay Hotel for your stay. Wish you have a good day! Best regards!

6/10 Okay

Mai

Cam thay khong duoc thoai mai
Stayed 1 night in Mar 2018

6/10 Okay

Hyuckjin, Korea

Disliked: Room comfort
불만족
별도였음. 위치 및 주변 환경이 매우 미흡. 다만 아침식사는 만족

6/10 Okay

Verified traveler

Liked: Staff & service

4/10 Poor

Paulina

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

Jeong Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

M.A, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
微妙かな？
3泊しました。良かったのは朝食。ベトナムコーヒーは癖になる美味しさでした。ホテルスタッフもフレンドリーで、コンシェルジュ含めいろいろと相談に乗ってもらいました。良くなかったのは設備面。レストランは1階にしかないし、SPAも見当たりません。ランドリーサービスを利用しようと何度かコールしましたが、一度も出てもらえませんでした。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nothing special but still good
The bed was like sleeping on a park bench.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Le personnel ne parle pas du tout anglais et est souvent incompétant ; on y perd sa patience et son temps. Sinon les chambres sont propres et agréables.