“I reserved a king, non-smoking room several days prior to arrival. The website indicated multiple such rooms were available. I also requested a first floor room.
Upon arrival, the indifferent young lady at the desk, who is definitely lacking in customer service skills, gave me my room card keys that showed me assigned to a 3rd floor handicap accessible room.
I inquired as to why my request for the first floor was denied. She gave the standard hotel brush off, “We are booked up for tonight.” In...
“I reserved a king, non-smoking room several days prior to arrival. The website indicated multiple such rooms were available. I also requested a first floor room.
Upon arrival, the indifferent young lady at the desk, who is definitely lacking in customer service skills, gave me my room card keys that showed me assigned to a 3rd floor handicap accessible room.
I inquired as to why my request for the first floor was denied. She gave the standard hotel brush off, “We are booked up for tonight.” In...
William