The inside of the property was very elegant; service was top-notch (Minami was a great hostess and had served our family very well); the room was very large for a family of five, complete with toiletries and stocked with beverages for the entire family!
The indoor and outdoor onsen was a great amenity, and everyone in the family had enjoyed it.
This hotel provided our family with a traditional Japanese ryokan experience: the Yukata for everyone in the family was so fun; the traditional Japanese dinner was over the top, featuring 9-course meal; the traditional Japanese breakfast though less formal, was equally impressive - everything was wonderful and fresh! The dining room with tatami mats, and shoji screens was very beautiful.
The location itself was harder to get to - there was no shuttle service from the Shinkansen (bullet train) station, and with a family of 5, had to take 2 taxis to get to the property; the hotel concierge was able to get us 2 taxis to leave the property back to the Shinkansen station, which was very helpful. Though the inside was wonderful, there is hardly any room to walk around the property - we can see gardens outside the windows, but seems like there's no trails to walk around the property to enjoy the gardens.
Overall, I would give this ryokan a 5-star, and what a great way to experience Japanese tradition!