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"Dear friends The joy of my first trip to Chiang Mai is still there, but it's already been almost a month. I'm a team leader in a service industry. I was already looking forward to Shangri-La's strict service because I had experience using Cebu Shangri-La, but the Shangri-La I felt this time was the best. The kindness and consideration of Ms. Piano, the lobby, and the front staff, who were lounge duty, touched me as well and made me feel all comfortable in the hotel. Everyone in my team listens to my love and praise in Chiang Mai and everyone is preparing for the trip to Chiang Mai. Shangri-La was the best and the most meaningful place in Chiang Mai. Thank you again for my daughter's dainty birthday cake and all the moments that gave her joy. Even if I visit Chiang Mai again, I will definitely choose Shangri-La. Thank you."

"I really enjoyed the staff as they came and fixed our toilet quickly and always gave us clean bath towels as requested. Great customer service!"

"Love the location and the service of this hotel. The only thing that I didn’t think was that great was the breakfast. But you’re city center and there are tons of options nearby to choose from "

"The staff was friendly. It was in walking distance to the night markets. Very nice room."

"It’s lovely looking hotel. Good breakfast. Nice staff who are very helpful. We had a Mountain View room which was nice but quite small (and not very practical sliding doors to the bathroom). "

"Great location and overall great hotel. "

"Excellent location and beautiful hotel. Staff could not be more pleasant "

"It's a nice property. Has that regal feel with oriental design elements everywhere. it's a larger hotel vs. a botique hotel so they have many amenities on site, and it's really well staffed. Property is kept up very well. I thought the pool area was a highlight as it has a nice view of the mountains in the background. I really liked their green pool towels. I never see that color anymore."

"Clean spacious rooms and convenient location near Markets. Pleasant staff and tasty breakfast. Great stay for the families with children."