Dear Dongha,We would like to thank you for your rating. We are happy that you enjoyed your stay with us.It is our hope that we will have the opportunity of welcoming you back soon.Sincerely,

Dear PILSEUNG,Thank you very much for sharing your five star rating in Expedia page. It would be a pleasure to welcome you back and be of service to you again soon.Yours sincerely,

Dear Hyerim, We would like to thank you very much for sharing your feedback further to your stay at the Sofitel Legend Metropole Hanoi. We sincerely apologize that your stay did not meet your expectation. Your feedback has been shared to our related Head Department to review and continue our improvement. We look forward for your next visit to Sofitel Legend Metropole Hanoi and create more memorable experiences with you. Thank you for your loyalty. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

Dear Lee, We would like to thank you very much for sharing your feedback further to your stay at the Sofitel Legend Metropole Hanoi. We sincerely apologize that the check out experience did not meet your expectation. Your feedback has been shared to our related Head Department to review and continue our improvement. We look forward for your next visit to Sofitel Legend Metropole Hanoi and create more memorable experiences with you. Thank you for your loyalty. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

Dear Shaon, We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

Dear Valued Guest, Thank you very much for sharing the feedback of your recent experience with us. Please accept our most sincere apologies for the humidification that you experienced during your stay. We will share your comment to our related Head Department to continue our improvement. Referring to your sharing on the pool incident, we are surprised and very sorry to read it. We have the pool safeguard at pool as we prioritize the safety of our guests. We will investigate with the team. We certainly do not want to leave any of our guests with a negative impression. Thank you again and we hope to welcome you back for a return visit to Sofitel Legend Metropole Hanoi in the future and perhaps have the opportunity to regain your trust. Warm regards, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

Dear SUNA, Thank you for choosing Sofitel Legend Metropole Hanoi for your recent stay in Hanoi. We are pleased to learn that our friendly service met your expectation. However, we truly regret that the room was cold during your stay. Taking this chance, we would like to express our sincerest apologize for any inconvenience. At Sofitel, we strive to provide a superior service experience for every customer. Therefore, your value feedback is very important for us to review and continue our improvement. Thank you again for sharing your experience, and we hope to have an opportunity to show ourselves in a better light on some other future occasion. Ngo Linh Chi Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

Dear Value Client, Thank you for taking the time to tell us about your experience at the Sofitel Legend Metropole Hanoi. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linh Chi NGO (Ms.) Guest Experience & Quality Manager Sofitel Legend Metropole Hanoi

Dear Daisy, Thank you for taking the time to tell us about your experience at the Sofitel Legend Metropole Hanoi. We are delighted to learn that you loved our beautiful hotel and enjoyed our food as well as the spa treament. However, I have read your comment about the bed and pillow with great concern and let me express my sincerely apology for any annoyance and inconvenience you were subject to. I really regret that our Mybed bed and pillow did not live up your expectation. Thank you again for sharing your experience, and we hope to have an opportunity to show ourselves in a better light on some other future occasion. Sincerely, Franck Lafourcade General Manager Sofitel Legend Metropole Hanoi

Dear Jiyoung, We would like to offer our sincerest appreciation and gratitude for your kind support in making The Metropole Hotel your preferred choice in Hanoi during your recent stay. We believe you have arrived home safely after a travel time in Hanoi and we hope our facility and service level are up to your expectation. We have received a comment via Expedia website concerning a deposit issue. If it happen to be your concern, please take sometime to share more information with us so we can work it out. We hope to welcome you back in our hotel in the nearest future. I remain at your disposal if I may be of any further assistance,