객실 내 편의 시설/서비스

베스트 웨스턴 플러스 화이트워터 인 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 730개 이용 후기 중 311개" "
평점 8 - 좋아요. 730개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 730개 이용 후기 중 81개" "
평점 4 - 별로예요. 730개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 730개 이용 후기 중 34개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Antwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I honestly had no problem with the hotel it’s convenient to other stores and restaurants
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was above expectations and the room was exceptionally clean.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Michael

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and staff are excellent. The outside property could use some clean up. The pool was sparkling clean. The back courtyard could be beautiful if it was maintained properly.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely welcoming and rooms are spacious and comfortable. Within walking distance from restaurants and supermarkets.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jeff 님, Columbus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk receptionist was very pleasant to interact with ,always smiling
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good!
2024년 3월에 2박 숙박함

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Russell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place for a weekend visit!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Russell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place with spa tub...good price
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Maggie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was over all good. The room was clean and beds were comfortable.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

DAVID

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Met our needs well.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
I came to visit my daughter n grandbabies we had a lovely time! The staff was awesome!! The hotel was cleaned n stocked. Everything was wonderful!! Thank u Mike and staff
2024년 1월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Tammy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Hotel
Great breakfast. Great place to stay right off highway
2024년 1월에 2박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Jacqueline,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time that I have stayed here in the last month. Property is convenient to I-74. Rooms need to have charging units in them (USB or similar). Excellent breakfast and friendly staff. Check in was much faster than a few weeks ago. Would stay again.
2024년 1월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Christopher,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Jeff 님, Columbus

2023년 12월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Jeff,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Most definitely 2 thumbs up!!!!! 👍👍
The people who worked there were so friendly and helpful. I LOVED the room we got with the jetted tub, it was wonderful!!!!! My husband and I had an absolutely amazing time!!!!
2023년 12월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Mark,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything and everyone extremely nice. Breakfast buffet was wonderful.
2023년 12월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Christina,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Jeff 님, McKinney

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super nice. The property was clean and quiet. Best loved it was pet friendly
2023년 12월에 3박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Jeff,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was quite slow, clerk had difficulty pulling up my reservation which was booked and paid for online. Email received from hotel was under a different company and showed a balance due. Subsequent receipt did indicate that the room was paid for. Breakfast quite good with many options. Quiet location far enough away from I-74 so that noise wasn't an issue.
2023년 12월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Christopher,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Just "okay"
Any staff that I came by was nice and said hi. The hotel is a little older and outdated. With that comes the normal deterioration of things. Items that should be on a schedule to have a thorough clean every 6 months or something has not happened. So the cleanliness is relatively good, but by no means great. I was on the second floor. The walls and ceiling are thin. I heard people in the hall until 1:00 a.m. the people directly above my room were up and down pacing or using the bathroom a lot or something throughout the night. I woke up many times by the footsteps above me. I did not use the pool area because they do not have a hot tub. That is what I use the pool area for. Although they have a chalkboard sign in the lobby stating specifics of the breakfast items, the breakfast boils down to basic scrambled eggs, steamed potatoes, biscuits, sausage links, and sausage gravy. I love my gravy. For the setup, the gravy had good flavor. Unfortunately, they did not get the gravy warming soon enough so it was very cold on the items I put it on. I was trying to decide between a few hotels in this area. In the end, I decided on this location because of the restaurants within walking distance. Even with that said, I think I will probably try a hotel on the other side of the interstate next time I'm here.
2023년 12월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Sruthi Ayodhya 님, 2024년 2월 6일
Hi Kathleen,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff wonderful, lobby beautiful with Christmas decorations, my grandson loved it.
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice little hotel
Clean room, good breakfast
2023년 11월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 11월 6일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Martin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Sruthi 님, 2023년 11월 6일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

BRUCE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 11월 6일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Mark

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Disappointed
Don’t stay here. The lack of flexibility and unwillingness to help in a difficult situation is disgusting. I was hung up on multiple times and was treated terribly.
2023년 10월에 2박 숙박함
답변 제공: Sruthi 님, 2023년 10월 30일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 10월 30일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 - 훌륭해요

susan

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the heated pool.
2023년 10월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 10월 24일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

April

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, clean inside and out. Rooms are clean, beds comfortably, indoor pool is warm. Modern upto date hotel.
2023년 10월에 2박 숙박함
답변 제공: Sruthi 님, 2023년 10월 24일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Brenna

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Sruthi 님, 2023년 10월 24일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Place
Very nice! Very clean and comfy. Quiet. Great breakfast choices. Would definitely stay here again.
2023년 10월에 1박 숙박함
답변 제공: front desk manager 님, 2023년 10월 21일
Thank you

8/10 - 좋아요

Shaun

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The pool was super warm, our stay overall was a good experience. We did have to wait around for about an hour after the published check-in time for our room to be ready so that was not awesome.
2023년 10월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 10월 17일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

rhonda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay
clean, comfortable, updated and convenient
2023년 10월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 10월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

John

연인과의 여행
Very convenient and clean.
2023년 10월에 2박 숙박함
답변 제공: Sruthi Ayodhya 님, 2023년 10월 10일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Krister

가족 여행
좋아요: 직원 및 서비스
The staff was was kind and responsive. The bathroom smelled like mold. It wasnt dirty, just a moldy smell
2023년 10월에 2박 숙박함
답변 제공: Sruthi Ayodhya 님, 2023년 10월 10일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

Roger

2023년 10월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 10월 24일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

joyce

2023년 10월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 10월 4일
Thank you

8/10 - 좋아요

Robert

출장 여행
2023년 9월에 4박 숙박함
답변 제공: Front Desk Manager 님, 2023년 9월 29일
Thank you

10/10 - 훌륭해요

Crystal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bowling Tournment
We stay at this hotel every year for the annual bowling tournament. Hotel has been remodeled through the years. Breakfast is great too.
2023년 9월에 2박 숙박함
답변 제공: Michael Vance 님, 2023년 9월 26일
Thank you for your feedback

4/10 - 별로예요

Cory

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Michael Vance 님, 2023년 9월 26일
We are sorry and would like to know what we could do to improve your stay

10/10 - 훌륭해요

Amy

2023년 9월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 10월 15일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Wilma

가족 여행
Great
Our stay was great. Very clean and staff was very courteous.
2023년 9월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 9월 24일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 9월 21일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff allowed me to check in early before being picked up for a gathering. Overall cleanliness was good but the room had a musty/smokey smell. It was supposedly a non smoking room but don't know if it might not have been in the past. Decent breakfast (free) for the price
2023년 9월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 9월 21일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Deb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 9월 19일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Sruthi 님, 2023년 9월 19일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. We always stay here when we go to the Blue Note
2023년 9월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 9월 17일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Alicia 님, salisbury

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Basic hotel accommodations but the lady at check in and checkout was very kind and friendly. Breakfast was the same old stuff most are but clean areas
2023년 9월에 1박 숙박함
답변 제공: front desk manager 님, 2023년 9월 15일
Thank you for the review

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sruthi 님, 2023년 9월 10일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Rebecca

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall, we enjoyed our stay. My 7 year old was so happy to swim in the pool, and the bed was pretty comfy. We also enjoyed the hot breakfast options. However, the room smelled VERY strongly of mildew. It was a king suite with a whirlpool in room. I suggest the hotel make the tiled area around the tub MUCH larger to prevent wet bodies and water from dripping on the carpet. Yuck. The rugs in the hallways looked pretty stained up too. Could definitely use some new carpeting throughout.
2023년 9월에 1박 숙박함
답변 제공: Sruthi Ayodhya 님, 2023년 9월 8일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.