2/10 - 너무 별로예요
Mike
2026년 3월 8일
별로예요: 청결 상태, 직원 및 서비스
Called the hotel directly to cancel my reservation in which I was told I’d get a full refund due to calling with enough notice.
When I had Expedia call to verify, they denied the refund.
I called the hotel and they had the notes in the system of the employee who had told me this.. they had since fired that employee and still refused my refund.
I wouldn’t have cancelled had I known I wasn’t getting a refund. This is on management for not training correctly. Management has the option to give the refund and still decided not too. Very poorly managed hotel… terrible customer service and poor attitudes. Guy at the front desk actually hung up on me!
Mike
2026년 2월에 2박 숙박함