“Room was awesome as always. Shangri-La rooms never let me down on expectations for a nice rooms. However, during my last visit I felt that the services and communication at the frontdesk has been downgraded. Frontdesk was not so friendly during check-in. Receptionist didn't take a short time to explain the facilitiy. At least she could have asked me if I knew where the breakfast buffet is served. This was not kind of service that you expect from 5 star hotel. Need training quick.”