I had chosen this hotel taking hotels.com customer's rating into account. and such rating has never dissapointed me like this time, and never will.
First of all, i made reservation for a twin room. However they only had a double room. Therefore, they said they will install an extrabed instead, but any staff with the extra bed never showed up.
Second, i asked them to wake me up at 5 am next morning, but they failed to make any wakeup call. when i came down to the lobby floor, i could find out that they were way too asleep for any wakeup call for guests.
Third, upon checkingout, they insisted that i have to pay for the room although i already did through hotels.com. they insisted that hotels.com is only about reservation, not about payment. My explanation to the contrary and voucher did not work at all for them. Only after a long while, they found some document from hotels.com and let me go. If it had not been my strong complaint, they wouldn't have bothered to look through such documents. If so, i would have had to pay it again since they kept my passport.
Fourth, even from the very beginning, they asked me if i wanted any prostitute, which was very disturbing.
I think this hotel has to be banned from hotels.com for good, considering such circumcetances above.