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“The hotel was filthy and to make matters worse had NO hot water. I tried to get a refund to move elsewhere, but the manager refused. However, when confronted about the hot water situation, he just shrugged his shoulders and replied "sorry, nothing I can do"”

“The property was great, centrally located in Newaygo. Our room had a rustic luxury feel to it that was charming and comfortable. Although we didn't do any fishing (just here for a night enroute to another location), the fact that the excursion is available through facility is very convenient. As we walked downtown everyone was welcoming and friendly! Gotta try the jerkey!”

“Perfect stay for an overnight business trip.”

“The towels were stained and torn.”

“Had to change room 3 times within a 2 day stay no manger on call ac didn't work room barley cleaned didn't get blankets til midnight tics crawling on the bed the pool was nice the beds comfy staff decent just alot for a weekend stay ..........”

“Everything was very clean and staff were incredible. The pool and hotub were awesome and space was clean and comfortable. The room had a nice refrigerator and microwave. Everything was clean! Breakfast was basic but everything was fresh. The location is 17 minutes from downtown Muskegon, but was an easy drive. Just stayed for 1 night - no complaints.”

“Clean Room, Friendly Staff, Breakfast is offered but not to many options. ”

“Extreme.noise from a pump on the other side of the wall from our room. Because of that and other noise we couldn’t sleep.”

“The staff was very helpful with my veteran son and myself so he could secure some housing.”

“Very good”

“First few rooms were unacceptable and had my daughter with me and there were some type of roach looking varmint types of bugs in the few rooms as well. The breakfast there compared to other baymonts very sad.. recommend if you need a cheap place to stay and dont mind visitors.”

“good!”

“, it is so beautiful and cozy here, we thank you.”

“Gross”

“There were no staff available and saw no cleaning staff”

“We had to leave and stay at a different hotel due to the unsanitary conditions at Whitehall Cottages. The bed had dirt and hair on the sheets and all around the mattress. There’s no staff on the property and the owner didn’t respond back until later in the evening after we were already checked in to a different hotel. When I asked for a refund I was told he couldn’t do it because we booked through Expedia…”

“It was a nice peaceful hotel in a charming town. My only complaints were I couldn't get access to the streaming apps on the TV because it looked like the previous guest was still signed on. Even though according to the guest information binder, guests are signed out when they check out. And the volume button did not work, I ended up just streaming on my phone because the TV was too loud and I didn't want to disturb the neighbors. Also, the guest binder said pilot light is always lit but it was...