외관

모텔 6 새크라멘토, 캘리포니아 - 노스 여행 후기

2 out of 5
모텔 6 새크라멘토, 캘리포니아 - 노스
5110 Interstate Ave, North Highlands, CA

이용 후기

6.6
평점 10 - 훌륭해요. 828개 이용 후기 중 245개" "
평점 8 - 좋아요. 828개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 828개 이용 후기 중 142개" "
평점 4 - 별로예요. 828개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 828개 이용 후기 중 178개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Glen

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here many times and never had a problem. That changed the night my girlfriend woke up at 1:30 am with a bed bug crawling on her arm. We found bed bugs living in the baseboard and saw eggs on the floor in the corner. We let the front desk know about the bugs and he moved us from our downstairs handicap room to a upstairs standard room. We couldn't get back to sleep that night so I ended up missing work the following morning. Not wanting to carry bed bugs to my house,, I went to Laundromat and washed all our dirty and clean clothes that were in the room. I had planned to extended my stay for 2 more nights but I couldn't afford it because I lost 1 day of wages, because of bugs. I asked the front desk if they would help my by comping 2 nights for me. The assistant manager was extremely rude to me. She finally agreed to comp one night for me. I said thank you but told her I would come back at 3 to talk to manager about comping second night. She said she would call manager and then call me later. 2 hours later, she calls me and asks me to come to front desk. That is when she was so rude and told me that we had to check out and leave the property. This after she told me she was going to comp me one night. I tried to reason with her but she would raise her voice and treated me with much disrespect. She was so mean I said I would come back to talk to the manager. The assistant manager called the sheriff who loudly banged on the door and frightened my girlfriend and I.
2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 9일
Hi Glen,We sincerely apologize for the distressing experience you encountered during your recent stay. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we deeply regret that we failed to meet your expectations. Rest assured, we take reports of pests seriously and have taken immediate action to address the issue. We are also reviewing the handling of your concerns with our team to prevent such incidents in the future. Please accept our apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust in the future.

6/10 - 괜찮아요

Angel Maldonado 님, North Highlands

가족 여행
They gave me alot of grief about having ppl come over even though we where quite
2024년 4월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 9일
Hi Angel,We apologize for any inconvenience you experienced regarding our policies on visitors. We strive to ensure a comfortable and welcoming environment for all our guests. Your feedback is important to us, and we will review our policies to ensure they align with our commitment to guest satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

8/10 - 좋아요

Dede

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 7일
Hi Dede,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your rating and hope to see you again to deliver you a 5-star experience.

10/10 - 훌륭해요

Dede

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome Customer service and the Staff great
2024년 5월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 6일
Hi Dede,Thank you for your kind words! We're thrilled to hear that you had an awesome experience with our customer service and that our staff made your stay great. Providing exceptional service is our priority, and we appreciate your recognition. We look forward to welcoming you back for another wonderful stay in the future!

4/10 - 별로예요

Kehaulani

아이를 동반한 가족 여행
Okay
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 29일
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 - 훌륭해요

Kehaulani

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 29일
Hi Kehaulani,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Jose Antonio Leon

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Well kept and clean!!
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Hi Jose,Wow what a wonderful 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

4/10 - 별로예요

Wiliam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very unfriendly, with added restrictions of my daughter not being allowed to visit me in the room. The room was ok, but the web site picture (one main reason i choose that location) was not even close to the reality. I will not be staying at that location EVER again.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Hi Wiliam,On behalf of our entire team, I would like to regret not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

Fara

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 23일
Dear Guest,Sad to see this 1-star rating. We never want our guests to have a bad experience. I request you to kindly share your issues with us so that we can improve our services. Our Team hopes you will give us another opportunity to provide you with a better stay.

8/10 - 좋아요

Abel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Scetchy area. Good security at the hotel itself.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 8일
Hi Abel,We appreciate your feedback on our hotel's security measures and are pleased to hear that you felt secure during your stay. However, we're sorry to hear that you found the surrounding area to be sketchy. Your safety and comfort are our top priorities, and we'll continue to uphold high standards of security to ensure a positive experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.

6/10 - 괜찮아요

Miguel 님, San Jose

2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 26일
Hi Miguel,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 - 훌륭해요

Amarjeet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 24일
Hi Amarjeet,Thank you for your positive feedback! We're delighted to hear that you found our motel to be consistently good in all aspects. Your satisfaction is our priority, and we look forward to serving you again in the future. Your continued support is greatly appreciated, and we're committed to maintaining the high standards that you've come to expect.

8/10 - 좋아요

Michael 님, Carlsbad

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 3일
Hi Michael,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

2/10 - 너무 별로예요

Sean

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Was told when I arrived after 12 hours of driving I needed to pay $100 deposit that was not mentioned anywhere during the booking process. Rude staff, would not recommend this location
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 28일
Hi Sean,Our team apologizes for any inconvenience caused by the unexpected deposit requirement and any perceived rudeness from our staff. Your feedback is valuable, and we will review our booking process to ensure all necessary information, including deposit requirements, is communicated clearly to our guests. We strive to provide excellent service, and we regret falling short of your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.

10/10 - 훌륭해요

Glen

2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 24일
Hi Glen,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

4/10 - 별로예요

Mireya

연인과의 여행
별로예요: 직원 및 서비스
No housekeeping services- was at the property for 5 days and had to ask for services, only happened once.
2024년 2월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 21일
Hi Mireya,We appreciate your feedback and apologize for any inconvenience regarding housekeeping services. Your satisfaction is important to us, and we're sorry for falling short of expectations. Rest assured, we'll address this matter promptly to ensure a more consistent and attentive experience for all our guests in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 20일
Hi Dylan,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 - 훌륭해요

Lazaro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 16일
Hi Lazaro,Thank you for your kind feedback! We're thrilled to hear that you had an excellent experience. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future.

2/10 - 너무 별로예요

Shiv

Bad
2024년 2월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 14일
Hi Shiv,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is understanding, not like others hotels and that make them a good customer service, and it make you want to book again, just love it !!!
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 7일
Hi Vanessa,Thank you for your glowing review! We're thrilled to hear that our staff's understanding and exceptional customer service left a positive impression on you. Your satisfaction is our priority, and we're delighted that you're considering booking with us again. We look forward to welcoming you back for another wonderful experience.

10/10 - 훌륭해요

Ruben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 7일
Hi Ruben,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 7박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 4일
Hi Gary,Thank you for the excellent feedback! We're thrilled to hear you had a positive experience. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simple. Affordable. Quiet.
Motel 6 always delivers on exactly what it's meant for: a room with decent wifi, a working heater, hot water and a comfortable bed. You can't go wrong with that. Plus they allow pets, so that's always a good thing.
2024년 1월에 11박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 1일
Dear Guest,We're pleased to hear that we delivered on providing a room with decent wifi, a working heater, hot water, and a comfortable bed, meeting your expectations. We're also delighted to offer a pet-friendly environment. Your feedback is appreciated, and we look forward to welcoming you back for another comfortable stay.

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What an excellent hotel. Great for the price
2024년 1월에 13박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 1일
Hi Barry,Thank you for your kind words! We're thrilled to hear that you found our hotel excellent, especially considering the price. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay. Thank you for choosing us!

10/10 - 훌륭해요

Glen

Clean
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 16일
Hi Glen,Thrilled to hear you found our hotel clean! Maintaining a high standard of cleanliness is a top priority for us. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Gary,Thank you for your succinct feedback! We're delighted to hear that your experience was excellent. If there are any specific aspects you particularly enjoyed or if you have any suggestions for improvement, please let us know. We appreciate your support and look forward to welcoming you back for another outstanding stay in the future.

8/10 - 좋아요

renato

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MONDAY stay was secure and okay!
it was fine! it was quiet and i was informed if any one came to see me and i appeciated the young gentlemen who called to my room just to be on the safe side before letting my friend in. Genuine thanks,you never know these days. much appreciated!!
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Renato,We're glad you had a fine and quiet stay. Your safety is our priority, and we appreciate your recognition of our efforts, including the proactive check before allowing visitors. Thank you for your genuine thanks; we're here to ensure a secure and enjoyable experience for all our guests. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Glen

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The young lady at the front desk was very friendly, professional and polite. She even called the room after id been there for about 20 minutes to make sure everything was good.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Glen,Thank you for your positive feedback! We're delighted to hear about the exceptional service provided by our front desk team. It's great to know that the young lady was friendly, professional, and attentive to your needs, going the extra mile to ensure your comfort. Your kind words are truly appreciated, and we look forward to delivering the same high level of service on your future visits. Thank you for choosing us!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy stay
Customer service was on point. Requested a blanket when we arrived and the night clerk brought one to me. He called the room right after check in to see if i needed anything. Really appreciate that the grounds were gated to keep the undesirables out.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 24일
Hi Anthony,Thank you for your positive feedback! We're thrilled to hear that our customer service exceeded your expectations, and we're pleased we could promptly fulfill your request for a blanket. Your comfort is our priority. We're also glad you appreciated our gated grounds for added security. Your satisfaction is paramount, and we look forward to providing you with exceptional service on your future visits. Thank you for choosing us!

2/10 - 너무 별로예요

James

No
답변 제공: Sophia CSR 님, 2024년 1월 24일
Hi James,It saddens us to receive a 1-star rating. Our team is dedicated to ensuring a positive experience, and we value your feedback to make the necessary changes. Please share more details about your experience so we can address specific concerns and improve. We hope for the chance to earn your business on future travels as we strive for continuous enhancement. Thank you for your input.

2/10 - 너무 별로예요

Josue

No
답변 제공: Sophia CSR 님, 2024년 1월 24일
Hi Josue,We are sad to see this 1-star rating. Our team never wants our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was top notch.
2024년 1월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Gary,Thank you for choosing us! We're thrilled to hear that everything was top-notch during your stay! Providing an excellent experience is our goal, and your positive feedback is truly appreciated. We look forward to delivering the same high-quality service on your next visit.

8/10 - 좋아요

Olivia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The property was very clean, we checked thoroughly and saw no bugs or any other things to be concerned about. The parking lot is gated and our car was safe. The rooms were very noisy, we were about 50ft from the freeway, and the other tenants were loud, playing music at 2 in the morning. The beds were 6inch mattresses and very hard.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Hi Olivia,Thank you for recognizing our commitment to cleanliness and secure parking. We apologize for the noise disturbances from the freeway and other guests, and we're actively working to address soundproofing concerns. We appreciate your feedback on the mattress's comfort and will explore options to enhance the sleep experience. Your input is invaluable, and we aim to ensure a more peaceful stay for you in the future.

8/10 - 좋아요

Kimberly

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Hi Kimberly,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Juannyta

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Hi Juannyta,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

Dayana

2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Hi Dayana,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 - 훌륭해요

Lora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Excellent location and terrific staff. Clean and Friendly
2024년 1월에 7박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 21일
Hi Lora,Thank you for your positive feedback! We're delighted you enjoyed our excellent location and experienced our terrific staff. Maintaining a clean and friendly environment is our priority. Your satisfaction is our goal, and we look forward to welcoming you back for another wonderful stay.

8/10 - 좋아요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and clean place. However, being near the freeway took away alot of sleep and has kept me up at night.
2024년 1월에 4박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Samuel,Thank you for acknowledging our great staff and clean facilities; we appreciate your positive feedback. We apologize for any inconvenience caused by the proximity to the freeway affecting your sleep. Your comfort is important to us, and we will explore options to mitigate noise disturbances for a more restful stay in the future. We value your input and hope to welcome you back for an improved experience.

10/10 - 훌륭해요

Jonathan Regent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
❤️❤️❤️
This is terrific Hotel. Management and Staff are always helpful. I had problems with another hotel. The Manager, here, understood and over-rode the DDR. I have never told that I cannot stay at a hotel. It's all so very secret and confident. The guest is literally left out in cold, with no clue and explanation. I hate that about this New Era. Secrecy for Secrecy's-sake. This capriciousness seems so ubituqutious, like that Sheena Easton song, "The Spy who Loved Me." Here, I'm treated like a 007. I love that. Thank you.
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Hi Jonathan,Thank you for your glowing review! We're thrilled to hear you had a terrific experience with our helpful management and staff. It's our pleasure to provide exceptional service and address any concerns promptly. We appreciate your positive feedback and are delighted to have treated you with the utmost care. We look forward to welcoming you back for more 007-worthy stays!

4/10 - 별로예요

Keven

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff un accomidating when rokm was found to be jnfested.
2023년 12월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 11일
Hi Keven,We sincerely apologize for the inconvenience caused by the room infestation and the staff's unhelpful response. We are actively addressing the issue and working to ensure a quick resolution. Your feedback is vital, and we are committed to upholding our standards to prevent such incidents in the future. Thank you for your patience as we strive to make amends swiftly.

4/10 - 별로예요

Keven

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dishonest staff...
2024년 1월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Keven,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

2/10 - 너무 별로예요

Tamala 님, Hayward

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a pet room horrible
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Tamala,We apologize for the negative experience you had with the pet room. Your feedback is important, and we're committed to addressing any issues to ensure a more comfortable stay in the future. If you have specific concerns, please feel free to share them with us so that we can take appropriate measures. We appreciate your feedback and hope to have the opportunity to improve your experience on your next visit.

10/10 - 훌륭해요

danielle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Danielle,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sadly, my worst stay at motel 6
The owner/manager was amazing, very hospitable and kind. My check in was good, and unfortunately, that's where it ended. Not once in a week did the maids knock to check on us, and when i swapped my towels out at the office, they only gave me enough for one person, when they had us at 2 guests. Then, last night, some random employee knocked and asked to check on our dogs ... And this morning was so horrible, the girl at the counter was rude, had a horrible attitude, raised her voice and was very condescending, and only gave me half of my deposit due to a towel being dirty, it was the towel for the floor, and had dust on it! She refused to give me a receipt for it, and wouldn't call the manager. I would not keep this girl on, as she refused to extend 2 long term stays while i waited for my deposit, losing the owner money for sure. I would recommend letting the girl who was working this morning go, she is not only rude to all the customers, yelling and interrupting them, but also costing this business money.
2023년 12월에 7박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Dear Guest.Thank you for acknowledging the owner/manager's hospitality. We deeply regret the lapses in service during your stay and sincerely apologize for any inconvenience caused. Rest assured, we are addressing the issues raised, ensuring corrective measures are taken to enhance our guest experience. Your valuable feedback is appreciated, and we aim to make significant improvements. We hope for the opportunity to regain your trust in the future.

10/10 - 훌륭해요

Keven

2023년 12월에 6박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 16일
Hi Keven,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - 훌륭해요

Glen

2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 24일
Hi Glen,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 - 훌륭해요

Alexis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 24일
Hi Alexis,We are truly grateful for your flawless rating of 10! Your contentment is of the utmost importance to us, and we are delighted to learn that you had an outstanding experience during your stay. Thank you for selecting our services, and we eagerly look forward to your next visit!

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth it for sure!
I enjoy this place
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 21일
Hi Christopher,We're thrilled to hear you're enjoying your time here! Your positive feedback fuels our commitment to excellence. If you ever have suggestions or concerns, we're here to listen. Thank you for being a valued part of our community!

10/10 - 훌륭해요

Waylon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I've been staying at this hotel for about once a week now for a month for work. It's a great location for me easy access to the highway good places all around it not too many undesirables around. The staff is always really friendly and overall the place is pretty clean and I never had any complaints really other than you know I think having to have $100 deposits a little ridiculous if you have a card on file anywhere but I get it I understand why it's necessary
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Hi Waylon,Thank you for your positive feedback and loyalty to our hotel. We're delighted to hear you find our location convenient and our staff friendly. We appreciate your understanding of the deposit policy, which is in place to ensure a seamless experience for all guests. Your continued support means a lot to us, and we look forward to welcoming you back for many more comfortable stays.

8/10 - 좋아요

Christine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So for it being what it was, a place to sleep and shower while in town for a family party, i will say for the price it was very decent. There were no luxuries, but its Motel 6, so i wasnt expecting any. The young woman who checked us in was quick, profecient and nice. Our room was clean, beds were very comfortable and the shower worked well! I've had quite a few rooms in various motels/hotels with subpar showers, so ot was great to have one that didnt back up with water! Anyways, if you need a place to lie your head at night, it's perfectly fine! It's not exactly quiet due to the freeway, but we had no problem falling asleep!
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 19일
Hi Christine,Thank you for your positive feedback! We're glad our team provided efficient service, and you enjoyed a clean and comfortable room with comfortable beds. Your comments on the shower are appreciated, and we'd be delighted to host you again at Motel 6 should your travels bring you back to the area.