Exterior

Reviews of The Westin Georgetown, Washington D.C.

4 out of 5
The Westin Georgetown, Washington D.C.
2350 M St Nw, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MICHAEL A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel to stay at while in Washington DC. The Georgetown neighborhood is terrific and you are also with walking distance of the Silver Line; monuments, Arlington Cemetery, and The White House. Great staff and service. Thank you Westin Georgetown!
Stayed 5 nights in Mar 2024
Response from manager on Apr 26, 2024
Dear Michaela, Thank you for your invigorating review and all the kind things you had to say about The Westin Georgetown, Washington D.C. We craft every part of our hotel with your well-being in mind. Your comments were a pleasure to read, and we are excited to share them with our associates. Our hotel places our guests in the heart of all the enriching things to do in the nation's capital, and we are glad this added to the enjoyment of your stay. Thank you again for your feedback, and we look forward to your next visit.Kindest Regards,Derwin SwannGeneral ManagerThe Westin Georgetown

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cannot go wrong with Westin. This was as always a great stay!
Stayed 3 nights in Apr 2024

6/10 Okay

joanne

Traveled with family and small children
Disliked: Amenities
The room was not clean…food debris on floor and other items ….hair on bathroom floor …doorways caulked poorly …mini fridge holding a door closed. Could not use rest rooms on main floor due to a wedding. Breakfast service was awful…slow and inefficient. Service was very poor. Valet was excellent. Not what I would expect from a Westin. Beds not heavenly. Way overpriced.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Joanne,Thank you for providing feedback about your stay. We want each of our guests to leave feeling better than when they arrived, inspired, and recharged. Therefore, we apologize for the issues you encountered in your guestroom as well as the inefficient service you received. We appreciate your feedback, as it allows us to focus on enhancing specific areas. We will share your remarks with the appropriate individuals, and we hope you will give us another chance to provide you with the elevated hospitality you should always expect from our hotel.Kindest Regards,Derwin Swann,General Manager

10/10 Excellent

Robert, Zionsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Anabela, Scotch Plains

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
i had called prior to booking to confirm about room services, i was told twice the they offered room services. so i booked the stay with them, when i checked in i asked a gain and i was told yes again, the time came to order room services and no one answered the phones in the front desk after going to the front i was told not room services. also no one knew what to do or answer simple question. will not stay at the westin again.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 16, 2024
Dear Anabela,Thank you for your evaluation of our hotel. We are genuinely sorry for any miscommunication regarding our dining options. We understand that our guests prefer certain amenities to ease the rigors of travel, and we will share your feedback appropriately. Thank you for choosing us, and we hope you will stay with us whenever you return to the area. Kindest Regards,Derwin Swann,General Manager

10/10 Excellent

Andrea

Stayed 3 nights in Mar 2024

8/10 Good

Silvia, easton

Stayed 1 night in Feb 2024

10/10 Excellent

YOUNGDUK

Stayed 4 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear YOUNGDUK,Thank you for evaluating your stay at The Westin Georgetown, Washington D.C. We love receiving excellent ratings like yours, and we are delighted you enjoyed our intuitively designed accommodations and thoughtful hospitality. We appreciate you choosing us, and we hope to welcome you back soon for another invigorating stay.Kindest Regards,Derwin Swann,General Manager,The Westin Georgetown

10/10 Excellent

Annelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovedddd this hotel. The staff is amazing, location, beds superrrr comfy, rooms fully renovated. I had a great time here. Highly recommend it. Food was great too.
Stayed 5 nights in Mar 2024

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Brad,Thank you for evaluating your stay at The Westin Georgetown, Washington D.C. We like hearing how much our guests can relax and recharge in our intuitively designed, fresh accommodations. Rising refreshed and ready for the day ahead is an essential part of our commitment to our guests' well-being. We appreciate you choosing us, and we hope to welcome you back soon for another invigorating stay.Kindest Regards,Derwin Swann,General Manager,The Westin Georgetown

10/10 Excellent

Ellen R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024

8/10 Good

Page

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Page,Thank you for choosing to stay with us and for leaving a positive rating. We believe our guests should leave feeling better than when they arrived, and we are glad our rejuvenating accommodations and amenities provided you with a restorative experience. We look forward to welcoming you back on your next visit to D.C.Kindest Regards,Derwin Swann,General Manager,The Westin Georgetown

4/10 Poor

Matthew, Ellsworth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property and staff on site were both really great. We did not find the beds comfortable (too soft) and the shower was a tiny wand with light flow/pressure. The pluses were great but not enough to make up for the poor sleep and shower.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Matthew,Thank you for your review. Rising refreshed and ready for the day ahead is an essential part of our commitment to our guest's well-being. Therefore, we are sorry for the discomfort you experienced in your guestroom. We focus on exceeding your expectations and going above and beyond for our guests, so we regret that was not your experience. We have noted your comments and are glad our excellent location and service made a better impression. We want every guest to stay well at our hotel, a place where together we rise. We hope you will consider us whenever you return to the area.Kindest Regards,Derwin Swann,General Manager

10/10 Excellent

Gee Hee

Stayed 2 nights in Feb 2024

2/10 Terrible

Sunny

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Sunny,Thank you for rating your time at our hotel. We are sorry that we did not provide you with the seamless and meaningful stay for which we are known. We hope to have another opportunity to welcome you again and show you our commitment to exceptional hospitality.Kindest Regards,Melissagale Lechelt,General Manager

10/10 Excellent

John

Stayed 2 nights in Jan 2024

10/10 Excellent

Nguyen

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Nguyen,Thank you for the excellent rating of The Westin Georgetown, Washington D.C. We are delighted to have provided you with an invigorating and seamless visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

SAMIR

Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Samir,Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had an enriching, meaningful experience here at The Westin Georgetown, Washington D.C. We look forward to welcoming you back during your future visits to the area.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Valued Guest,We are here to help you thrive while you travel, and we want to thank you for choosing The Westin Georgetown, Washington D.C. We are pleased to see your perfect rating and are delighted you had an excellent visit. We hope we will be the first hotel you think of on future trips to the area.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

10/10 Excellent

xoliswa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who attended to us my daughter and I was amazing amazing and her name is Divina..
Stayed 1 night in Dec 2023

8/10 Good

Antonio

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The location was great, parking even valet was a pain the butt, but overall this was a great hotel. We would stay here again!
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Antonio,Thank you for taking the time to review your stay and for the generous words about our central location. However, we hope you will accept our apologies for the inconvenience with parking. We are happy that this did not overshadow your entire experience, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area.Kindest Regards,Melissagale Lechelt,General Manager

8/10 Good

Charles, sterling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a few blocks from GWU Hospital
Stayed 1 night in Dec 2023

10/10 Excellent

JUNG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Anabel, Bal Harbour

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Anabel,Thank you for rating your time at our hotel. We are sorry that we did not provide you with the seamless and meaningful stay for which we are known. We hope to have another opportunity to welcome you again and show you our commitment to inspiring and enriching hospitality.Kindest Regards,Melissagale Lechelt,General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanksgiving in DC
A well-located hotel for visiting our daughter near Georgetown University.
Stayed 8 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Valued Guest,We are so happy you had a memorable visit with your daughter here in Georgetown. Thank you for taking the time to share you excellent feedback about our central location. We are fortunate to be located in the heart of D.C. and central to our city's best venues. Thank you again for all of your great feedback. We look forward to serving you during your next visit to the area.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 19, 2023
Dear Shelley,It is wonderful to know you enjoyed everything about your time at The Westin Georgetown, Washington D.C. We strive to provide everything needed for the perfect getaway, business stay, or family vacation, and we are glad that we exceeded your expectations. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

8/10 Good

Ross

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice property. Public bathrooms out of order. Check in was late. Room was fine
Stayed 1 night in Nov 2023

2/10 Terrible

golda

Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Golda,Thank you for choosing our hotel and taking the time to rate your stay. Please accept our sincere apologies for any concerns you had while our guest. We regret not exceeding your expectations, and we hope you will give us another chance to provide you with the enriching, meaningful experience you should always expect from us. Kindest Regards,Melissagale Lechelt,General Manager

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, friendly staff, clean room, and nice lobby space to meet with family. The bar/restaurant area is lacking and rarely open. We had to go down the street to another bar to watch the football game and get something to eat. My room on the 7th floor was very nice and quiet. The bathroom was spacious, however, the shower was surprisingly small. Maybe 36” square. I’m not a large person, but can’t imagine a large person showering in there. A lot of space was taken up with a tub. Maybe other rooms have larger showers?? I would stay at this hotel again. It was a good value for the price.
Stayed 1 night in Nov 2023
Response from GM on Nov 11, 2023
Dear Patricia, We are pleased you enjoyed your visit to the nation's capital and that our location helped make your stay memorable. We craft every part of our hotel with your well-being in mind; therefore, we apologize for not meeting your expectations regarding the bathroom size in your guestroom. We appreciate your valuable feedback. Thank you for your patience in this matter, and we also want to thank you for choosing us for your time in D.C. We would welcome another opportunity to show you that no matter what obstacles travel puts between you and your well-being, we want to help you soar above it all.Kindest Regards,Melissagale Lechelt General Manager

2/10 Terrible

Yael

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Nov 11, 2023
Dear Yael, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Kindest Regards,Melissagale Lechelt General ManagerThe Westin Georgetown

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

MaryAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel. Great location. Availability of restaurant very limited by hours. Overall a great stay!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Dear MaryAnn,Thank you for choosing The Westin Georgetown, Washington D.C. Nestled near Dupont Circle, we offer travelers an ideal escape in D.C, moments from local attractions, dynamic restaurants, and exciting nightlife. We are pleased to know how much our great location and newly enhanced accommodations added to the enjoyment of your stay. We hope we will be the first hotel you think of whenever you return to the area.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023

8/10 Good

Annabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent - especially Maria and the man on the front desk - they went above and beyond to make life easier!
Stayed 1 night in Oct 2023

8/10 Good

amal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Amal,On behalf of our associates, thank you for the kind rating. We are delighted you could take advantage of all our world-class destination has to offer, from exceptional hospitality to our ideal location. We look forward to having you visit with us again.Kindest Regards,Melissagale Lechelt,General Manager

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From our valet to our receptionist- such a wonderful greeting!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice with an excellent staff
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Charlie,Thank you for the five-star review of The Westin Georgetown, Washington D.C. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Thank you again; we look forward to welcoming you back on your next visit to the area.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

10/10 Excellent

Patricia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Georgetown--GWU campus.
Stayed 2 nights in Sep 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 13, 2023
Dear Monica,Thank you for the generous review of The Westin Georgetown, Washington D.C. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.Kindest Regards,Melissagale Lechelt,General Manager,The Westin Georgetown

6/10 Okay

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How does a hotel room not have drawers?
The hotel is well located but there were no drawers to put clothing in. Less important but odd was the placement of the tv. Instead of being directly across from the bed, it was off to the side. Even with the bracket which lets you angle it off the wall, it was at an inconvenient angle to watch from the bed. Otherwise the hotel was fine, but I've never stayed anywhere without drawers. Only there two nights so it wasn't horrible living out of the suitcase, but would be more problematic for a longer stay.
Stayed 2 nights in Sep 2023
Response from GM on Sep 23, 2023
Dear Rob, We are pleased you enjoyed your visit to the nation's capital and that our location helped make your stay memorable. We craft every part of our hotel with your well-being in mind; therefore, we apologize for not meeting your expectations regarding your guestroom, we appreciate your feedback. Thank you for your patience in this matter, and we also want to thank you for choosing us for your time in D.C. We would welcome another opportunity to show you that no matter what obstacles travel puts between you and your well-being, we want to help you soar above it all.Kindest Regards,Melissagale Lechelt General Manager

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHILL
It was an awesome stay. Very up to date . Spotless. Iwould gladly stay there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

RACHEL

Stayed 1 night in Sep 2023
Response from GM on Sep 3, 2023
Dear RACHEL, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Washington, DC. It was our pleasure accommodating you. We hope you will make The Westin Georgetown, Washington DC, your home away from home whenever your travels bring you to our area.Kindest Regards,Melissagale Lechelt General ManagerThe Westin Georgetown

8/10 Good

James

Stayed 5 nights in Jul 2023

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My best hotel experience in the West End! Very well located and well maintained throughout. Staff very welcoming and knowledgeable.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 2, 2023
Dear Nancy, Thank you for choosing us and for taking the time to post a review. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines urban accessibility with enhanced amenities, and we are pleased we exceeded your expectations. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. It was our pleasure accommodating you, and we hope you will make The Westin Georgetown, Washington D.C., your home whenever your travels bring you to our nation's capital. Kindest Regards, Melissagale Lechelt General Manager The Westin Georgetown

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 2 nights in Aug 2023

10/10 Excellent

Charlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, friendly staff
Stayed 1 night in Aug 2023
Response from gm on Aug 20, 2023
Dear Charlie, Thank you for the generous review of The Westin Georgetown, Washington D.C. We are thrilled to read about your enriching stay and how much you enjoyed our hospitality. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Thank you again; we look forward to welcoming you back on your next visit to D.C.Kindest Regards,Melissagale Lechelt General ManagerThe Westin Georgetown

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good! We had a lot of fun.0
Stayed 4 nights in Aug 2023

10/10 Excellent

Andrea Lenore

Liked: Cleanliness, staff & service, property conditions & facilities
It is a newly renovated property. Great beds!
Stayed 4 nights in Jul 2023
Response from GM on Aug 5, 2023
Dear Andrea Lenore, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines urban accessibility with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure accommodating you, and we hope you will make The Westin Georgetown, Washington D.C., your home whenever your travels bring you to our nation's capital.Kindest Regards,Melissagale Lechelt General ManagerThe Westin Georgetown