Seong mi,We would like to apologize if any of our team members were unprofessional or made you feel otherwise during your stay. We always aim to deliver a great stay experience for all of our guests. I’m sorry we missed the mark this time. We apologize the breakfast cleanliness was not up to par. Upkeep and cleanliness are very important to us, especially during the busy holiday season. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.

Kim,Thank you for your 5-star rating. We hope to welcome you back in the future.

Emma,Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!

Shaine,We're thrilled to hear that you found our location to be super clean and safe during your stay! Providing a pristine environment and ensuring the safety and security of our guests are top priorities for us. We're committed to maintaining high standards of cleanliness throughout our property and creating a safe haven for all our guests to enjoy.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience soon!

Kelly,It sounds like you had a pleasant stay overall! It's great to hear that you enjoyed your breakfast and found the staff accommodating. A clean room with a comfy bed and functional amenities can really make a difference. It's understandable that the noise from the freeway and the slower elevator were minor drawbacks, but it's good to know that they didn't overshadow your positive experience. We appreciate your feedback and look forward to welcoming you back on your next visit!

Art,Thank you for sharing your feedback with us. We're glad to hear that you found the room clean, despite its size, and that you had a generally positive experience during your stay. We apologize for the draft issue you encountered with your door; our maintenance team will look into this to ensure it's addressed promptly. We appreciate your understanding, and we hope to have the chance to welcome you back for an even more comfortable stay in the future. If there's anything specific you'd like us to improve upon, please don't hesitate to let us know.

Eduardo,We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations.We take cleanliness and the safety of our surroundings very seriously, and we are actively addressing any issues to ensure a comfortable environment for all our guests. We understand the importance of a peaceful night's sleep and apologize for the disturbance caused by noise from neighboring guests. Rest assured, we are taking steps to prevent similar incidents in the future.Regarding your reservation and room assignment, we apologize for the confusion and inconvenience you experienced. This is not reflective of the high level of service we aim to provide, and we will be reviewing our procedures to prevent similar issues from occurring in the future.We understand your decision not to stay with us again, but we hope that you will reconsider. We would love the opportunity to regain your trust and provide you with the excellent experience you deserve. If you do decide to give us another chance, please don't hesitate to reach out to me directly, and I will ensure that your stay is as seamless and enjoyable as possible.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention.

Saul,We're sorry to hear about the inconvenience you experienced with your reservation and the charges incurred despite canceling through Expedia. As a hotel, we understand the frustration this situation has caused you.However, we want to clarify that reservation cancellations and refunds are typically handled by the booking platform, such as Expedia, rather than the hotel directly. We apologize for any confusion or inconvenience caused by this process.We encourage you to reach out to Expedia's customer service directly to address this issue further. They should be able to assist you with resolving the charge and any other concerns you may have regarding your reservation.We value your satisfaction and appreciate your feedback. If there's anything else we can do to assist you or if you have any questions about your stay, please don't hesitate to contact us directly.

Frank,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our hotel's great location, beautiful views, and convenient access to Monterey and surrounding areas.Providing a memorable and enjoyable stay for our guests is our top priority, and we're delighted that we could contribute to your positive experience.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Luis,Thank you for your kind words, safe travels.

Esakkiappan,Thank you for sharing your positive feedback! We're thrilled to hear that you had a clean and safe stay, enjoyed our ample parking spaces, found our location convenient, and encountered friendly staff. Providing a comfortable and welcoming experience for our guests is our top priority, and we're delighted that you felt energized by our breakfast offerings. We look forward to welcoming you back for another fantastic stay in the future!

Heather,Wow! Thank you for your 5-star rating, we hope to welcome you back soon. Safe Travels.

Pedro,Thank you for your review.

Selene,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our location convenient for your needs.While we're pleased that you enjoyed our hotel's location, we regret that your overall experience did not fully meet your expectations, resulting in a 3-star rating. Your satisfaction is important to us, and we value your feedback as it helps us identify areas where we can improve.We would like to hear more about your stay and any specific aspects that you believe could be enhanced. Your insights will enable us to address any concerns and make necessary adjustments to enhance the experience for our guests.

James,Thank you for your 5 star review.

Ronald,We're delighted to hear that our hotel's proximity to restaurants and attractions enhanced your experience! Thank you for sharing your positive feedback. We strive to provide a convenient and enjoyable stay for all our guests. We hope you had a fantastic time exploring the nearby attractions, and we look forward to hosting you again soon! If you have any specific recommendations or requests for your next visit, please feel free to let us know.

Payam,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback is incredibly valuable to us, and we deeply regret that we fell short of meeting your expectations. We do have a listing on our website of the forms of payments that we accept and unfortunately, we do not take cash for a deposit or at the time of check-in to pay for a room. We're truly sorry to hear that you found the cleanliness of the carpet flooring subpar. Rest assured, we will take immediate action to rectify this matter and ensure our standards are consistently upheld.As for breakfast, we regret that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests, and we apologize for any disappointment you encountered. Your feedback will help us improve our offerings.

Unnati,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your visit. We understand your frustration regarding the bed type allocation, however, upon further investigation it looks like you indeed booked a Standard Non-Smoking room. our standard non-smoking rooms do indeed operate on a first-come, first-served basis, and we regret any inconvenience caused by not being able to guarantee a specific bed type at the time of booking. Additionally, we were sold out of king beds during the time of your stay, and the room you particularly looked into was already occupied by another guest. Please rest assured that this does not reflect the level of service we aim to provide, and we appreciate you bringing this to our attention.

Heng,Wow! Thank you for your 5-star rating, we hope to welcome you back soon. Safe Travels.

Peter,Thank you for your rating.

Lisa,Thank you for the feedback.

James,Thank you for your feedback. While it's unfortunate that a situation occurred it is out of our control given that its not our parking lot directly. There is not much we can do, however I have passed your feedback to the hotel nextdoor.

Rodney,Thank you for your feedback.

Thank you for bringing this matter to our attention, and we sincerely apologize for the discomfort and inconvenience experienced by your son during your recent stay. Please rest assured that we have immediately initiated a thorough inspection of the room in question by our professional pest control team to address any potential issues. We are committed to ensuring that our accommodations meet the highest standards of cleanliness and comfort for our guests.We understand your decision not to return to our hotel due to this incident, and we deeply regret any negative impression it may have left. It's heartening to hear that you found our staff to be friendly and helpful, and we will continue to strive to provide exceptional service to all our guests. Once again, we apologize for the inconvenience and assure you that we are taking proactive measures to address the situation. If there is anything else we can do to assist you further or if you have any additional concerns.

Jasmine,Wow, thank you for your kind review! We are so glad you loved our location and can not wait to welcome you back soon :)

Jodi,Thank you for the 4-star rating. Safe Travels.

Marjorie F,Thank you for the rating. Safe travels.

Allison,We are glad you enjoyed the view from your room and hope to welcome you back soon.

Alecia,,Thank you for the kind words. Elizabeth is a great asset to our team and we are thrilled you had a fantastic encounter with her. We hope to welcome you back soon.

Sibylle,Thank you for your feedback.

Sandra,Thank you for your rating. Safe travels.

Jessica,Thank you for sharing your feedback with us, although we regret to hear about the circumstances surrounding your recent reservation experience.We apologize for any confusion or inconvenience regarding your reservation and the refund process. We understand how frustrating it must have been to experience a no-show situation, and we empathize with your disappointment. However, a no show fee is charged if the reservation is not cancelled.

George, While we are glad you enjoyed our customer service we are saddened where we fell short. We have documented your comments and passed along to our engineer team so they may take a further look at the heater. We apologize for the inconvenience caused.

David,WOW! Thank you for the 5 star review. We hope you had a fantastic stay and can't wait to welcome you back soon.

Anthony,We are glad you had a marvelous interaction with our staff. They try their absolute best to ensure each guest has a fantastic stay.

Juan,Thank you for your kind words. We can't wait to welcome you back soon!

Marc,Receiving your 5/5 review put a smile on all of our faces here at The Holiday Inn Express Monterey Bay-Seaside. It is terrific to know your experience was seamless from start to finish as that is always our goal. Thank you for being our guest.

Anonymous,Receiving your review put a smile on all of our faces here at The Holiday Inn Express Monterey Bay-Seaside. It is terrific to know your experience was seamless from start to finish as that is always our goal. Thank you for being our guest.

Aleksei,Thank you for choosing to stay with us during your time in Seaside.

Betty,Receiving your 5/5 review put a smile on all of our faces here at The Holiday Inn Express Monterey Bay-Seaside. It is terrific to know your experience was seamless from start to finish as that is always our goal. Thank you for being our guest.

Steven,Receiving your 5/5 review put a smile on all of our faces here at The Holiday Inn Express Monterey Bay-Seaside. It is terrific to know your experience was seamless from start to finish as that is always our goal. Thank you for being our guest.

Nestor,We can't wait to welcome you back to Holiday Inn Express Monterey-Bay Seaside for another great experience.

Rick,Thank you for your high rating! We appreciate your rating, safe travels.

Monica,Thank you for your review. Safe travels.

Stephen,Thank you for your feedback, safe travels.

Eveangelina,Thank you for your rating, we appreciate your business. Safe travels.

Wei,Thank you for leaving us feedback. Please note that your experience has been documented and passed along to our entire team. Once again, I sincerely apologize and I hope that you will give us the opportunity to better serve you in the future.

Eveangelina,wow! Thank you for your high rating. We hope to welcome you back soon.

Michael,Thank you for your rating.