회의 시설

쉐라톤 파크 호텔 앳 더 애너하임 리조트 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 659개 이용 후기 중 429개" "
평점 8 - 좋아요. 659개 이용 후기 중 111개" "
평점 6 - 괜찮아요. 659개 이용 후기 중 41개" "
평점 4 - 별로예요. 659개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 659개 이용 후기 중 39개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

SUNGMO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel in my life. After 3 times requests, towels had been delivered. Housekeeping was requested at 1:30pm, but nothing till 8pm. All couldn’t sleep due to noisy sound from 5am. It was difficult for me to talk with the front desk due to a big sound and singing near front desk. This is the worst hotel in my life and spoiled my long trip with family.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Sungmo, we are genuinely saddened to read about your stay. We always aim to ensure our guests have a pleasant and comfortable stay and we regret that we missed the mark on this occasion. We understand that the delay in housekeeping service and linen delivery negatively affected your experience and we apologize for the inconvenience faced.In terms of the noise, we are currently in union negotiations and we understand the noise generated from these proceedings can be a nuisance. We apologize for any disturbance caused and we truly appreciate your patience during this time. Nonetheless, we'd like to regain your trust and hope for an opportunity to serve you better in the future.

10/10 - 훌륭해요

JEONGMIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무 만족했습니다.
너무 만족하며 3일을 머물렀습니다. 숙소 테라스에서는 디즈니랜드 불꽃놀이도 보였습니다.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
정민님, 애너하임 리조트의 쉐라톤 파크 호텔에서 3박 동안 즐거운 시간을 보내신 것을 기쁘게 생각합니다. 저희 테라스에서 디즈니랜드 불꽃놀이를 관람하실 수 있었다니 정말 기쁩니다! 귀하의 훌륭한 피드백에 감사드리며, 앞으로도 다시 뵙기를 기대합니다.

10/10 - 훌륭해요

INCHANG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place with excellent service!
The process at the early check-in service was very swift, kind and friendly :) Also the room was clean and cozy, with a great view. I am so happy to be here!
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Inchang, it's wonderful to hear about your positive experience at Sheraton Park Hotel at the Anaheim Resort! We're thrilled to know that the speedy check-in process met your expectations. Moreover, we're so glad you found the room to be neat and comfortable, complemented by an impressive view. Your satisfaction is our achievement and we look forward to hosting you again next time. Safe travels!

8/10 - 좋아요

??

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
아기와 같이 묵었는데 아기침대를 이용할 수 있었다. 디즈니랜드까지 걸어서 가기 괜찮은 위치였다.
2023년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 3월 28일
4/5 리뷰 감사합니다!우리와 함께 즐거운 시간을 보내셨다니 정말 기쁩니다! 저희의 편리한 위치에 만족하셨다니 기쁩니다. 우리는 손님의 행복과 만족을 깊이 생각하므로 앞으로 우리 팀과 함께 귀하의 우려를 해결할 것입니다. 우리는 탁월함을 위해 노력하므로 곧 더 나은 경험을 여러분과 공유할 수 있기를 기대합니다!

6/10 - 괜찮아요

Jeeyoung

2023년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 1월 23일
We appreciate the feedback, Jeeyoung.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Karan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good property
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Karan, we appreciate your review and are delighted to hear that you find Sheraton Park Hotel at the Anaheim Resort to your liking. We're proud to offer a comfortable and appealing environment for our guests. Thank you for your support and we hope to welcome you back soon.

10/10 - 훌륭해요

Edgar

연인과의 여행
It was by far our favorite spot to stay at for our Disney trips only a 12 min walk from the parks and great people and environment
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Edgar, it's wonderful to hear that Sheraton Park Hotel at the Anaheim Resort has become your favorite spot for your Disney trips. We're delighted you appreciated the proximity to the parks, as well as our team members and the environment. Looking forward to welcoming you back for your next adventure.

10/10 - 훌륭해요

Emely

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location walk to parks easy access. The only bad thing is Parking fees it’s 32 for self park which really adds up to $50 per day. But all and ok a great stay
2024년 4월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Emely, we're elated to hear your stay at Sheraton Park Hotel at the Anaheim Resort was overall enjoyable and that you appreciated our prime location. We understand where you're coming from about the parking fees and want to assure you they're in line with the local standard. We look forward to hosting you again in the near future.

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with a very nice comfy room!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Cynthia, we're delighted to hear you appreciated the beauty of Sheraton Park Hotel at the Anaheim Resort and found comfort in your room. It's wonderful to know we met your expectations. Thank you for sharing your experience and we hope to see you again soon.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing, safe and convenient
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Amanda, it's wonderful to hear that you found your stay at Sheraton Park Hotel at the Anaheim Resort to be amazing, safe, and convenient. We are deeply grateful for your positive feedback. We hope to have the honor of welcoming you back in the near future.

10/10 - 훌륭해요

kati morgan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrific stay for our Disney vacation. The property is clean and beautiful, the staff was friendly and helpful and the property was calm and quiet. Would love to stay here again!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Kati, it's great to hear that you enjoyed your stay at Sheraton Park Hotel at the Anaheim Resort for your Disneyland getaway. We're pleased to know the cleanliness and allure of our property added to your experience. Likewise, our team members being approachable and assisting you, is exactly what we aim for. We also appreciate you mentioning the tranquil surroundings. We look forward to welcoming you back for another peaceful visit!

10/10 - 훌륭해요

Larisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check-in, very clean and comfortable room. Stayed 2 nights, the room was serviced after the first night, with towels, coffee and water bottles replaced. 15 minutes' brisk walk to the Disneyland Resort. The only negative is chargeable internet. Overall, we had a great stay.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Larisa, it's heartening to know that you appreciated the swift check-in process, cleanliness, and comfort of your room at Sheraton Park Hotel at the Anaheim Resort. We aim to ensure each guest feels well taken care of, all the way down to the replenishing of essentials, such as towels and coffee. We're glad you found our location convenient for your Disneyland Resort visit. As for the internet charges, we understand your point and we are constantly updating our services based on guest feedback. We appreciate your positive outlook towards your stay and we look forward to welcoming you back.

10/10 - 훌륭해요

SHOGO

2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
SHOGO, it's great to know your recent experience at Sheraton Park Hotel at the Anaheim Resort was a positive one. We appreciate your top rating and are eagerly looking forward to your next visit. Thank you for taking the time to leave a review.

8/10 - 좋아요

Tania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Tania, it's delightful to hear you found your experience at Sheraton Park Hotel at the Anaheim Resort positive. We appreciate you taking the time to rate us, and look forward to hosting you again soon.

8/10 - 좋아요

amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wifi extra cost.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Amanda, we understand your concern regarding the WiFi charges. We always aim for total transparency with our amenities within Sheraton Park Hotel at the Anaheim Resort. Extra costs are aimed at ensuring the best possible internet service for all our guests. We are open to feedback and will take yours into consideration for a more comfortable stay next time.

10/10 - 훌륭해요

Claire

2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Thank you for the wonderful rating, Claire!It's fantastic you enjoyed your time at Sheraton Park Hotel at the Anaheim Resort so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

karina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel. Will definitely return
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Karina, we are delighted to hear that you enjoyed your stay at the Sheraton Park Hotel at the Anaheim Resort. Your willingness to return is the highest compliment we could receive. We eagerly await the chance to serve you again on your future visits.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, safe, and in walkable distance to Disneyland.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Nicole, we're thrilled you enjoyed your stay at the Sheraton Park Hotel at the Anaheim Resort. It's great to hear that you appreciated our cleanliness, safety measures, and convenient location near Disneyland. We hope to welcome you back soon.

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Jill, it's a joy to know that your stay at Sheraton Park Hotel at the Anaheim Resort was a pleasing one. It's great to have had you with us and we hope to have the opportunity to welcome you back. Your high ratings are much appreciated.

10/10 - 훌륭해요

Lidia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel for Disneyland vacation, 10 min to walk but beautiful.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Lidia, it's wonderful to hear that you consider Sheraton Park Hotel at the Anaheim Resort to be the best choice for a Disneyland vacation. Our proximity to the park is indeed an advantage, and we are glad you appreciated the delightful walk. We hope to have the pleasure of welcoming you back during your next visit.

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
didn't like the $32/night parking fee
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Rhonda, we appreciate your review. We understand that the parking fee was a point of concern for you. Please note that these charges are competitive with the local area and are in place to ensure the utmost convenience and security for our guests. We value your feedback and hope that you enjoyed your stay at Sheraton Park Hotel at the Anaheim Resort otherwise.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and modern hotel. Rooms are in a separate tower from the Lobby, gift shop, and dinning. I would recommend self parking, valet is $45. Elevators do not display what floor the elevator is on. You may be waiting for a while. Floor hallways have nice carpet, but low ceilings. Rooms are very clean with modern furniture. Rooms feel larger due to taller than normal ceiling. I would definitely recommend and look forward to staying again. Extra plus is that Disneyland is a small walk away.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Kevin, we appreciate you highlighting the cleanliness and modern aesthetics of Sheraton Park Hotel at the Anaheim Resort. It's pleasing to hear that you savored the room layout, style, and the proximity to Disneyland. We appreciate your feedback regarding the elevators and valet, and we're always looking for ways to enhance our guests' experience. We are delighted you would recommend us and we're looking forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Manjinder 님, Abbotsford

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the place and clean comforting atmosphere all around.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Manjinder, we're thrilled to hear that you loved your stay at Sheraton Park Hotel at the Anaheim Resort. It's great to know that you found the atmosphere comforting and appreciated the cleanliness of our surroundings. We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

AMANDEEP

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stsy
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Amandeep, it's wonderful to hear your high praise for the Sheraton Park Hotel at the Anaheim Resort! We're pleased your stay was enjoyable. We look forward to welcoming you back for another great stay.

10/10 - 훌륭해요

Mari

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice, but the elevator didn't come easily.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Mari, we appreciate you taking the time to share your experience. It's wonderful to know you found the Sheraton Park Hotel at the Anaheim Resort to your liking. We understand that the elevator could be more prompt and assure you that we continually seek to improve on all aspects of our guest experience. Here's to your next visit with us.

8/10 - 좋아요

Filomena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Filomena, thank you for choosing Sheraton Park Hotel at the Anaheim Resort and for your high rating. We appreciate your feedback and sincerely hope you had a memorable experience. Looking forward to being at your service again in the future.

2/10 - 너무 별로예요

Ya-Yu

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
It was the worst hotel in my life. My friend and I are two Asian women who are only 20 years old. We experienced racism and discrimination of age at this hotel. When we entered the room after checking in, there was another person there, and they said they had not checked out yet. We had to return to the first floor carrying the heavy luggage. We explained this whole situation to the main desk, and they said it was a program error. We received a new room two floors lower than the original one. They only gave us a breakfast buffet voucher as compensation for their horrible mistake, although customers were anxious and uncomfortable in an unsafe environment and security. When I went to the buffet on the morning of the 25th, they took away our breakfast voucher and did not return until I asked them to. They reluctantly gave it to me. Also, although there were no people in the restaurant, they gave us a seat in front of the corner entrance. We were so disappointed in their attitude. If you want to experience racism, I suggest you visit this place. Both the main desk and the restaurant were very rude and racist toward colored and young age people. The security in this hotel is the worst, and the hotel ignores its customers. If you use this hotel, someone will enter your room because of the clumsy program. If your English is poor or you are a person of color, they will ignore you. Your trip will be uncomfortable and ungrateful because of the Sheraton Park Hotel at the Anaheim Resort
답변 제공: Customer Service 님, 2024년 3월 26일
We hope this message finds you well. We sincerely apologize for the unpleasant experience you encountered. Your feedback regarding the check in experience and the lack of service at the restaurant is deeply concerning to us, and we understand the frustration and inconvenience this must have caused you. We see you are still in-house with us so we will have the Front Office Manager reach out to you directly regarding your experience. Again, we sincerely apologize and hope that you have a great rest of your stay with us. Please do not hesitate to reach out if you need any further assistance.

8/10 - 좋아요

Lina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay close to everything.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Lina, it's great to hear that your stay at Sheraton Park Hotel at the Anaheim Resort was to your satisfaction. We're also thrilled you enjoyed the convenience of our location. Looking forward to your next visit.

10/10 - 훌륭해요

Akihiro

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Thank you for this excellent rating, Akihiro!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sheraton Park Hotel at the Anaheim Resort! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Chad Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a nice stay rooms were modern, clean and comfortable
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Chad Michael, it's great to hear that you had a pleasant experience at Sheraton Park Hotel at the Anaheim Resort. We appreciate your kind comments about our modern, spotless, and comfy rooms. We aim to provide an enjoyable stay for all our guests and it's heartening to know we achieved that during your visit. Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Margarita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on business trip and really liked it. Planning to go there with my family.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Margarita, it's wonderful to hear you enjoyed your stay at Sheraton Park Hotel at the Anaheim Resort during your business trip! We appreciate your comments and look forward to welcoming you and your family on your future visits.

10/10 - 훌륭해요

Lourdes

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The housekeepers were amazing.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Lourdes, it's delightful to hear how the Sheraton Park Hotel at the Anaheim Resort made an impression on you. Your appreciation for the efforts of our diligent housekeeping team members is truly valued. Come visit us again in the future! We're looking forward to your next stay.

2/10 - 너무 별로예요

bryanna

Please do not stay here. They refuse to give their workers contracts. These workers protest outside every morning and night. It’s a huge disturbance. Sheraton, you are NOTHING without the people who work here. Treat your employees right & just. We called law enforcement & they advised to leave a bad review as well. Sheraton DO BETTER.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Thank you for your feedback and please accept our apologies for the labor action which created disturbance during your stay. As we do our best to indicate to guests, the hotel is currently involved in union negotiations and we respect the rights of our associates to voice their opinions, as they have occasionally chosen to do. We do not support the manner in which they protest, however, are unable to intervene and are provided no support from authorities to control the disturbance. We deeply regret the circumstances and understand, and share, your frustration. We trust there will be a more favorable opportunity to regain your confidence on another occasion.

10/10 - 훌륭해요

Yuki

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good Hotel
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Yuki, we're thrilled to hear that you found Sheraton Park Hotel at the Anaheim Resort to be satisfactory. It's wonderful knowing that our guests appreciate their experiences with us. We look forward to welcoming you back the next time your travels bring you to Anaheim.

10/10 - 훌륭해요

Ana Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have bien in many hotels around Disney and I really really like this one. Wonderful!!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Ana, it's great to hear that you've had such a positive experience at Sheraton Park Hotel at the Anaheim Resort. Your kind words make us proud and we're delighted to know we're one of your preferred hotels around Disney. Thank you for the glowing review and we can't wait to welcome you back on your next visit!

10/10 - 훌륭해요

Shaneen

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean, beautiful and convenient to access all areas we wanted to visit. Was just a short two block walk away from Disneyland, would definitely book here again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Shaneen, it's great to hear that you found the Sheraton Park Hotel at the Anaheim Resort clean, beautiful, and conveniently located. We're thrilled you appreciated our close proximity to Disneyland, and it's wonderful to know that you would consider staying with us again. We strive to continue offering exceptional service and look forward to your future visits.

10/10 - 훌륭해요

Susan 님, Auckland

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location to Disneyland
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Susan, it's wonderful to hear you found the location of Sheraton Park Hotel at the Anaheim Resort ideal for your visit to Disneyland. We're pleased to be situated so conveniently for our guests' enjoyment. We appreciate your review and look forward to welcoming you back.

10/10 - 훌륭해요

Daniela

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Daniela, it's fantastic to see a perfect score for Sheraton Park Hotel at the Anaheim Resort. We greatly appreciate your support and hope to welcome you back again soon.

8/10 - 좋아요

Bryan

2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Bryan, it's great to see you enjoyed your stay at Sheraton Park Hotel at the Anaheim Resort. We're grateful for your rating and hope to be of service again in the future. We sincerely appreciate the time taken to give us your feedback.

2/10 - 너무 별로예요

RUTH

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Ruth, we're truly disappointed to see your rating. At Sheraton Park Hotel at the Anaheim Resort, we strive to offer our guests an exceptional experience, and we regret that we could not meet your expectations this time. We hope you'll grant us the opportunity to serve you better in the future.

10/10 - 훌륭해요

MICHELLE 님, CD OBREGON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente hotel, excelente ubicación.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Michelle, es maravilloso saber que el Sheraton Park Hotel en Anaheim Resort y su ubicación le parecieron excepcionales. Realmente apreciamos sus comentarios positivos y esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.

6/10 - 괜찮아요

Margaret Elizabeth

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Margaret Elizabeth, thank you for taking the time to leave a rating. It seems your stay was not fully satisfactory. If there were any issues, we would appreciate it if you could provide more details. Your feedback is important in helping us enhance the guest experience. We hope for a chance to serve you better in the future.

6/10 - 괜찮아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
If your room is on an upper floor facing toward Disney it’s great to see the fireworks. However it’s also very loud from the street traffic below. If you need quiet request a room facing the pool — maybe 5 or 6 floors up. Also, the minifridge in my room was very loud. I moved it into our bathroom at night. I would have just pulled the plug entirely, but we need to keep a few things cold. Still with the road noise I had to wear ear plugs to sleep.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Gary, it's great to know you enjoyed our views of the fireworks. We apologize for the noise you experienced, both from the street and the fridge in your room. Rest assured, we will share your feedback with the relevant teams to ensure we improve for future guest experiences. Your suggestion for a pool-facing room is insightful and we appreciate you sharing it. We trust there will be a more favorable opportunity to regain your confidence on another occasion.

10/10 - 훌륭해요

eva

2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for taking the time to leave this wonderful rating, Eva! We hope to see you again soon at Sheraton Park Hotel at the Anaheim Resort so we can share yet another amazing experience!

10/10 - 훌륭해요

Darren 님, Lithgow

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Disneyland stay couldn't help enough. Walking to Disneyland only takes 10 minutes at most
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Darren, it's fantastic to hear that the Sheraton Park Hotel at the Anaheim Resort's proximity to Disneyland enhanced your stay with us. We're thrilled that our helpful colleagues could make your visit even more enjoyable. We hope to welcome you back on your next Disneyland adventure.

6/10 - 괜찮아요

Salena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the property was well kept. Very safe and clean! Beds were comfortable and rooms were clean. And walkable distance to the parks! (15 min walk) However, you do not have free WiFi in the rooms. We were charged an additional $25 for wifi! And parking is $32 for the night, which defiantly adds up. Additionally, you do not have access to the thermostat in the rooms. We stayed on the 7th floor and had to keep the sliding glass door open all night for some cold air. This was very inconvenient after a long hot day at the park, no one wants to come back to a hot room. The hotel itself was nice but with all these additional charges, I would probably stay somewhere else.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 10일
Salena, your feedback is valued and appreciated. It's encouraging to hear that you found our property clean and safe and enjoyed the close proximity to the parks. We understand your concern surrounding the charges for WiFi and parking, it's noted that these additional costs can impact the overall perception of value. Your point about the room temperature is of concern too. We aim to provide comfortable accommodations and we regret that you had to deal with temperature discomfort. Your words will be taken on board as we continuously aim to improve our guest experience.

6/10 - 괜찮아요

Gerald

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You cannot control the temperature in the rooms. Front desk explained the heating will only go on if the outdoor temperature goes below 67 degrees. They told me the only way you can get the room temperature to increase is to shut the thermostat off. It never got above 68 degrees.
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Gerald, we appreciate you providing us with your feedback regarding your stay. It's unfortunate to hear about the discomfort you experienced with the room temperature control. We strive for our guest rooms to be comfortable and well-equipped for each guest. In light of this, we would like to assure you that we'll review our room temperature policies to ensure future comfort for all guests. Despite your experience, we hope we can have a better opportunity to serve you in the future.

10/10 - 훌륭해요

Manuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Thank you for sharing your perfect rating with us, Manuel!It's wonderful to see how much you appreciated your time at Sheraton Park Hotel at the Anaheim Resort! We want everyone to feel right at home at Sheraton Park Hotel at the Anaheim Resort. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 - 좋아요

Sheila Marie

가족 여행
Had to ask to have the body wash dispenser filled, housekeeping left a dirty pillow slip on the counter, one elevator and it was very slow.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Sheila, we are grateful for your feedback. We appreciate your patience in regard to the amenities replenishment and housekeeping matters encountered. The speed of our elevator is also noted. Every guest's comfort is our top priority and your comments guide us in the right direction to enhance the guest experience. Trust that we're working efficiently to rectify these concerns and offer you a more pleasant stay in the future.

10/10 - 훌륭해요

Viridiana

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Thanks for the perfect rating, Viridiana!We're pleased to hear that you have fully enjoyed your stay at Sheraton Park Hotel at the Anaheim Resort, as we strive to create a full service experience for our guests. We can't wait to see you again soon!