외관

발모럴 호텔 여행 후기

5 out of 5
발모럴 호텔
1 Princes Street, Edinburgh, Scotland

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 852개" "
평점 8 - 좋아요. 1000개 이용 후기 중 110개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 26개" "
평점 4 - 별로예요. 1000개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 5개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
일박 정도는 경험삼아 해볼만함
에딘버러 웨이벌리역을 나와서 우회전 하자마자 호텔이 있습니다. 호텔의 지하가 역이 아닌가 싶을 정도입니다. 체크인 전 혹은 체크아웃 후 짐을 맡길 수 있어 역을 통해 에든버러에 방문하는 사람들에게 매우 유리합니다. 그 외에 칼튼힐이 매우 가까우니 아침 운동 코스로 추천합니다. 객실은 천정고가 매우 높고 또한 매우 넓습니다. 가구와 침구, 욕실 등 모두 청결하며 쾌적합니다. 가격이 비싸기 때문에 기대하게 되는 수준을 충족시킵니다. 다만 복도에서는 오래된 불쾌한 냄새가 맡아졌습니다. 고급호텔에 어울리지 않는 냄새였습니다. 조식은 무난한 편이며 직원들도 친절합니다.
2018년 11월에 1박 숙박함

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고로 예쁜 크리스마스 트리
고풍스럽고 오래된 고건물의 내부는 현대적이고 깨끗하며 아주 쾌적한 상태입니다. 현관에는 너무나 예쁜 크리스마스 트리가 맞아주었고 직원들이 아주 친절하고 유쾌해서 더 기분이 좋았습니다.
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

호호아줌마 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
역사가 느껴지는 호텔
웅장하면서 고급스러운 호텔이였습니다. 호텔 직원들의 친절함과 안락함 편안함 모두 최고였던 호텔이였습니다. 룸컨디션 역시 최고였으며 깨끗하고 추운 날씨에 따뜻함을 주어 여행하는 내내 좋았습니다. 조식역시 다양한 과일과 다양한 음식들 맛있는 커피 또한 큰 즐거움이였습니다. 꼭 다시 오고 싶은 곳입니다.
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

Gordon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel and excellent staff. Couldn’t as for anything better.
2024년 4월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 4월 23일
Dear GordonAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Steve

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrific staff!
2024년 4월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 4월 23일
Dear SteveThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

Isis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with lovely staff right in the middle of Edinburgh. Very accommodating and discrete. Will come again
2024년 4월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 4월 22일
Dear IsisAllow me to thank you for finding the time to write your lovely comments about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this stay for my parents so they can go on their dream trip. They said the hotel was gorgeous, clean, and the staff was amazing, specifically Andrew who recommended places and checked in with them frequently to make sure they were enjoying their trip. The location was perfect and there was so much to do within walking distance. Highly recommend and my parents want to go back soon!
2024년 3월에 5박 숙박함
답변 제공: Andrew McPherson 님, 2024년 4월 12일
Dear Dawn, Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

CHRISTINA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at The Balmoral! Luxury at it's best. The staff was top-notch...always eager to assist with anything we might need. Loved the turn down service at night...we were definitely pampered during our stay here. Would highly recommend and look forward to our next stay here!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lillia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We loved our stay at the Balmoral. Excellent service! Thank you for the little treats everyday. Nice touch!
2024년 3월에 7박 숙박함
답변 제공: Andrew McPherson 님, 2024년 4월 4일
Dear Lillia, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Max

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful Hotel and the Afternoon tea service was sublime. They accommodate my husband's dairy and egg allergies for our meals. The morning buffet breakfast was just right to start the day. Only note is hotel is right next to Waverly Station do it's a bit crowded in front of the hotel.
2024년 3월에 4박 숙박함
답변 제공: Andrew McPherson 님, 2024년 4월 4일
Dear Max,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Michael

Good service
2024년 3월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 4월 3일
Dear Michael, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were exceptional! Stayed for 2 nights and cannot fault any aspect of the hotel, the staff from the minute you greet the consierge staff to the housekeepers 10/10. Food & Drink choice is top class. We are already looking to re-book. Honestly, ask for anything and they will do their best to assist.
2024년 3월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 3월 19일
Dear JonathanAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel 5 stars
2024년 3월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2024년 3월 12일
Dear GeorgeWe would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Balmoral is an oasis away from the hustle and bustle of Princes Street. We were wearily travellers and from having our car parked, to the concierge, reception and then excellent decor and size of our room we found our stay to be an experience we are very keen to repeat. The food for breakfast and dinner was again served with polite discretion and in a low no hurry way that let us unwind from our busy itinerary.
2024년 2월에 3박 숙박함
답변 제공: Andrew McPherson 님, 2024년 3월 7일
Dear Patricia,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Philippe

연인과의 여행
Établissement exceptionnel, le personnel est au top. Une très belle adresse pour découvrir Édimbourg
2024년 2월에 3박 숙박함
답변 제공: Andrew McPherson 님, 2024년 3월 4일
Cher Philippe,Merci d'avoir pris le temps de poster et je suis ravi que vous ayez apprécié votre séjour avec nous ici au Balmoral.J'apprécie que vous ayez souligné l'excellent service de nos merveilleux membres de l'équipe ainsi que notre emplacement fantastique au cœur de cette ville majestueuse.J'espère sincèrement que nous aurons le grand plaisir de vous accueillir à nouveau dans le futur. De rien.Avec tous mes bons voeuxAndrew McPhersonDirecteur général

10/10 - 훌륭해요

Elisa

2024년 2월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 3월 22일
Dear Elisa, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 2월 20일
Dear DanielThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

4/10 - 별로예요

Antony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Review
Bathroom was freezing, heated towel rail didn't work, reported it but hotel couldn't fix it TV didn't work reported it and then fixed.
2024년 1월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 25일
Dear Antony,Thank you for taking the time to share your feedback from your recent stay with us. We genuinely appreciate your valuable insights regarding your experience. I am truly sorry to learn about the challenges you faced with heating, and furthermore issues with the TV. We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Gregory

2024년 1월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 3월 22일
Dear Gregory,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Jeevagan 님, Chippenham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in City centre and close to all attractions
2024년 1월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 23일
Dear JeevaganAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.We hope we shall have the opportunity to welcome you back again soon.With very best regards,Andrew McPhersonGeneral Manager

6/10 - 괜찮아요

victor

좋아요: 청결 상태, 직원 및 서비스
Average. Not a five star hotel.
2024년 1월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 25일
Dear Victor, Allow me to thank you for finding the time to review your experience at The Balmoral.I am sorry however, that you did not feel the stay was 5 star. Perhaps you will allow us the opportunity to learn further from your experience. Please do not hesitate to reach out if you wish to discuss.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Nicola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
18th birthday treat
Absolutely amazing! Loved every minute. The staff were fabulous. Atmosphere I would say is relaxed luxury. We will definitely be coming again.
2024년 1월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 22일
Dear Nicola Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience and thank you for choosing to stay with us for your 18th birthday treat. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support and look forward to welcoming you back again in the future.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Lindsay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had another amazing stay at the Balmoral. Absolute outstanding. The staff couldn't do enough for us and always make us feel so special and welcome. It was a special occasion and treat for us, so worth it, we loved it. Cant emphasise enough how nice all the staff were to us and how amazing the food was. First class. Thanks to you all.
2024년 1월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 16일
Dear LindsayThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Suzanne

2024년 1월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 16일
Dear SuzanneThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Nicolas Pascal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione eccellente, atmosfera magica, concierge e staff molto cordiali e professionali.
2024년 1월에 4박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 15일
Caro Nicolas PasqualGrazie per la tua gentilissima recensione a cinque stelle. Sono felice che tu abbia trascorso un meraviglioso soggiorno con noi e spero davvero che avremo il grande piacere di accoglierti di nuovo in futuro. Sei il benvenuto.Con tutti i migliori auguriAndrew McPhersonDirettore generale

10/10 - 훌륭해요

Garry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First Class Service
Another incredible visit
2024년 1월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Garry,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Balmoral Hotel, Edinburgh
Quite a few positive points to the stay at Balmoral, but the stand out was the staff not only meeting but exceeding our expectations innall aspects.
2024년 1월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear John, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent turn down service!
2024년 1월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Andrew,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Meghan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Meghan, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Andrew McPherson 님, 2024년 2월 20일
Dear RobertAllow me to thank you for finding the time to provide a 5 star rating following your recent stay at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay for the family. Staff was friendly and helpful!
2023년 12월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Sir or Madam,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Martin,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 편의 시설/서비스
We thoroughly enjoyed our stay at The Balmoral. Its location is central to everything, and we walked everywhere. The heated floor in the bathroom was fantastic! We also loved that our family was given connecting rooms. Everything was easy! I would definitely stay there again and would recommend it to all my family and friends!
2023년 12월에 3박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Eric,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Kian

좋아요: 직원 및 서비스
2023년 12월에 7박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Kian, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

WATANABE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Andrew McPherson 님, 2024년 2월 9일
Dear Watanabe,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

JULIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2024년 1월 12일
Dear Julie, Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Emma

2023년 12월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 22일
Dear Emma,Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Liam

2023년 12월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 20일
Dear LiamThank you for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

Nicola

2023년 12월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 20일
Dear NicolaThank you for taking the time to post and for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

Candy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely amazing stay , Highly recommend. First class hotel.
2023년 12월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 20일
Dear CandyThank you for your five star review and I am delighted that you enjoyed your stay. I very much hope you will consider us your home when next in Edinburgh!I wish you a most wonderful festive season ahead.With all good wishesAndrew McPhersonGeneral Manager

8/10 - 좋아요

Rameen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Andrew McPherson 님, 2024년 2월 9일
Dear Rameen,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

JAMES

2023년 12월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 20일
Dear JamesThank you for your five star rating. I am delighted that you enjoyed your stay with us and very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.Wishing you a wonderful festival season ahead.With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable and conveniently located for what we needed to do
2023년 12월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 12일
Dear MichaelThank you for your 5 star review and I very much appreciate you taking the time to post your kind impressions.I very much hope we shall have the pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPherson General Manager

10/10 - 훌륭해요

Graeme

2023년 12월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 8일
Dear Graham,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely amazing
Absolutely amazing, booked this for my daughter and her boyfriend for their 18th birthdays and they went above and beyond for them, early check in and upgrades to a suite. She had the best time, now to just give my husband a nudge and book for me to go there!!
2023년 12월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 8일
Dear Tracey,Thank you so much for sharing. It is an absolute delight to hear that your daughter and her boyfriend had a wonderful time celebrating their birthdays. We're thrilled we could make it special with early check-in and a suite upgrade. I do hope you have the opportunity to stay in the future. We would be delighted to welcome you.With all best wishes, Andrew McPherson

10/10 - 훌륭해요

Tamzin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely incredible, once in a lifetime opportunity
2023년 11월에 1박 숙박함
답변 제공: Andrew McPherson 님, 2023년 11월 30일
Dear Tamzin, We would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh and for completing our customer feedback survey.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With best wishes,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

angus 님, Princeton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 8일
Dear Angus,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Karen 님, North Baldwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the hotel. Everything about it was amazing!!! The food the staff the room!!!
2023년 11월에 2박 숙박함
답변 제공: Andrew McPherson 님, 2023년 11월 30일
Dear Karen, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 - 훌륭해요

Lyn

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 20일
Dear LynThank you kindly for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 - 훌륭해요

maria

2023년 11월에 3박 숙박함
답변 제공: Andrew McPherson 님, 2023년 12월 20일
Dear MariaThank you for taking the time to post and for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager